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October 2024 by Jon Allers
Have to give these thieves 1 star to leave a review to warn others. My car was totaled in an accident and now I owe them daily storage fees of $50 and a tow fee of $340 for 8 miles. Wouldn't even allow me access to my car, to look at my car or anything. Wasn't impounded. Just towed from a bad wreck. Women in the office have permanent frowns in their 20s. Between that, their attitudes, lack of human compassion, I wouldn't recommend them to recover roadkill. Profiting off of others losses. I could understand criminals, but victims of an accident? Seriously? Totalled or not you don't suddenly own someone's property. Literally need to have accommodating policies for these situations.
SCAM. MONEY GRAB. EXTORTION. Our family is contacting a lawyer, local news, and the BBB regarding this. Also to include the police department that initially assumed possession of our vehicle.
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October 2024 by SA Junior
Extremely rude and disrespectful service, never again and do not recommend AT ALL!!!
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October 2024 by Laura Maldonado
I called a night before and they scheduled me for the next day as early they could and was a amazing service thanks for the towing and waiting time the are friendly and understanding staff .
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June 2024 by ꜱᴛᴇᴀᴍɪɴ' ʜᴏᴛ ɢᴀʀʙᴀɢᴇ
Y'all tore my temp tag off lmao I'm definitely never having my car towed there again. How do you even manage to do that? At what point do you touch my license plate to load my car onto the tow truck bed? What, I'm supposed to just get constantly pulled over now?
Never have your car taken here. If your car suddenly stops and you have to call 911 for assistance, call your OWN tow truck RIGHT AFTER. The guy wouldn't let me pick a repair shop to drop it off at, or my OWN HOUSE. These people will essentially hold your vehicle for ransom. Absolutely disgusting.
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June 2024 by Lisa Stein
I'm very disappointed with the service at McNamara's. I called for an estimate on towing costs to a couple of different companies, the price I was quoted at McNamara's seemed fair. I explained the wheel was off of the vehicle and explained the location of the vehicle to the employee. Once I reviewed my credit card, the charge was significantly higher than expected so I called to obtain an invoice, because they never sent one. A labor fee appeared on the invoice that I did not authorize and was never mentioned in the estimate. When I called for an explanation, they explained the extra labor was because the front wheel required more work to tow so they charged a labor fee without my knowledge or permission. The tow driver also did not mention that the condition of the car would require an extra labor fee. This business tactic is sneaky and dishonest.
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June 2024 by Greg Tary
Fast service by well trained employee .
The driver was very nice and helpful.
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March 2024 by Brice
Absolutely trash company. Dispatchers so rude and the owner so hungry dog. They are literally scammer.
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February 2024 by Linda “LEDO” Lawrence
I actually really loved this towing company up until Jan 2024. My daughter was hit and her car was towed here by the officer bc it was on a major road and not operable, during artic like winds/snow. I was lied to about the tow bill cost by an extra $100. Car was in bad shape when we went to "TRY" to get everything out. Unfortunately, I was denied access to OUR belongings or OUR PAID for car. My daughter suffered injuries and was now without car to get to work or school. She had school work in her car and many other items that were destroyed bc of the freezing Temps. I called back a week later to notify them that we were still waiting for the other drivers info from the police report. The woman I spoke to, told me I could get our belongings out if we paid the initial tow bill of $260. While the other employee had told me I would have to pay the entire tow bill which was at around $600. I feel like this was unjust treatment. Not only were we out a vehicle and suffering injuries. But now we were being denied access to our own belongings. Then, I get a certified letter from them, stating that they applied for a salvage title on MY car. I was charged an additional $100 to the tow bill for this certified letter.
(Bc they said they hadn't heard from me in a week) when in fact, I had notified them that all car accidents reports were being delayed due to the State HWY patrol annual software update issues. (FYI, this took over 3 weeks to get the police report) I told them as soon as I get the other drivers info, that we could get the car off their lot.
They made zero attempt to contact me personally, by phone, regular mail, or email.
There should be a law that protects victims of car accidents from money scheming businesses. I guess one persons loss is another's gain, unjustly.
I guess this is how they make their money, from other people's tragic events.
Really not sure why I am even writing this review?
It's not like it will change the situation or anyone else's.
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February 2024 by Tom Viscomi
Super easy to work with. Took good care of my vehicle after an accident.
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January 2024 by Jon Lumley
really top notch. was towed from one place all the way to a new place
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January 2024 by Jaime Renee
Thank you for a timely and great experience.
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January 2024 by Cathy Wooldridge
My son had an accident this morning. The police called McNamara’s towing. My husband asked them to tow it to the body shop. Tow truck said, “no we don’t have time to go anywhere but to our shop.” It cost $580 for them to tow 18 miles. Then we had to call another tow shop to get it from there and take it where we wanted it to go. They charged $168! A fraction of the $580! This is a scam! Price gauging at its finest. Never use this company! The girls that answered the phone are rude as can be! A complaint was filed to the Missouri Attoney General.
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January 2024 by Divine Ree
Fast and very professional
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January 2024 by douglas hammond
Well organized
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December 2023 by Mary Vann
Picked my car up and got it where it was going all very professionally
