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July 2023 by Samantha Steinke
Sliced turkey was delivered and had hair inside the deli bag
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July 2023 by Tesh R.
This Walmart looks like an Old Navy compared to the ones I've been to in other states. The store was clean and they had plenty of open registers for checkout, so there was no wait time.
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October 2022 by Ben D.
I ordered a television online to be picked up at the store. All right the order is ready to be picked up. I get there and I cannot use the online app to show I am there and ready for the pickup. I call the number and it goes to an a message that says leave a message you are here and we will call you back. That never happened. I went into the store to customer service. My tv is ready. I'm here. Sorry that is through online only you need to go back and call the number until someone picks up the phone. I cancelled the online order and purchased the tv through the register. They forgot to remove the safety device and it went off while e I was going out the door. The next Walmart debacle happened. It was a bad day at this Walmart. Amazing that is was easier to go into the store and buy the tv then to go online, buy it and pick it up. What is the point of online shopping if it does not happen. An epic fail.
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June 2022 by Melissa W.
Maybe if you had enough checkers, I wouldn't have to be accused of stealing $2.75 balloons. I clearly paid for them and was accused by the self checkout lady- "where's your other receipt" I said I only have 1 receipt. She proceeded to tell me I only bought one of the 3 balloons. Not sure where she got her info from because my receipt had all three balloons. Not only was I already humiliated having to drive a motorized scooter in Walmart to deal with an injury, this cashier insulted my intelligence and accused me of stealing. I make over $200k per year, if anything you're stealing from people by charging them 3X what the dollar tree does for uglier balloons.
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June 2022 by Michael O.
If I could give them a 0 I would. I am literally in the store calling to get help in Tech. I've asked 5 employees got help and they all just walked by and went to the the back. 20-30min and nobody has come back out.
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October 2021 by Sherry M.
Auto Care Center does not have a Manager or Assistant Manager for this Department. Called the store before coming in to buy 4 new tires for my daughters car. I pulled up to the bay and a mechanic asked me what I was doing. I told him that I was buying tires for my daughters car and he asked me who I spoke to and what did they tell me. I told him that the woman that I spoke to checked and the tires were in stock and now would be a good time to bring the car in because they were only busy with oil changes. He ranted at me that it was going to be a 2 1/2 to 3 and 1/2 hour long wait. He raised his voice to me and seemed very upset. I decided to stay and get the job done anyway. The cashiers were wondering around back there, unfocused and griping about customers. The lady that I spoke to on the phone had mysteriously disappeared. I waited for a short time in the disgusting customer waiting area with filthy child size chairs, and dirty floors. then I wondered the store for awhile. I reported this behavior to the front end check out managers and they told me that they were sorry I had this experience but they didn't know what goes on "back there". I was not paged three hours later when the car was ready and the woman cashier was rude and condescending to me. I paid the $500 bill and went on my way. I think that several changes need to be made to this department in regards to customer service re-training and that this area needs to be scrubbed down with Lysol or pinesol. I can honestly say that I have reservations about returning to this store. It's really a shame to, because this store used to be so clean and customer friendly. So sad. The Yelp reviews place this Auto Care Center at one star. Wish I'd checked yelp before I left the house.
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September 2021 by Kerco E.
Doing Oil Changes N Not Putting The Oil N The Vehicles Call this number ask this person when she gone start on her claims 18005270566 ext-57974 R Return her calls it's been 4 months I came with all video text emails in verification 8n proof plus in Walmart that there tech forgot to put Oil in the car which caused Engine Blown $20k wasted no payments Car paid 4 run that money
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December 2020 by Stefanie S.
I will never come here again- I asked a group of 4 employees if they require masks to shop here and they responded yes. I mentioned that the couple right next to me was not wearing a mask (after I said something to them directly) and they all walked away without addressing the issue. And no manager ever came up to correct the problem. Masks need to be enforced if you are going to claim a safe shopping environment. Not safe.
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December 2020 by Mj C.
I was in Walmart Board Walk in KC MO on 12/19/20 and the store was crowed as expected but I did not need or expect was for them to have some cleaning guy with a broom who might as well just shoved it up my back side. I was trying to look and instead of going around me he preceded to follow me around with the broom and stopped every time I stopped. I went to the front of the store stood in the middle turned around and just stared at him. He proceeded to turn around and started following another person with his broom. Good Grief are you Kidding me? It bad enough the store was packed but I really didn't need this BS as well. It sounds funny but he was two seconds from getting punched in the face. This was in Kansas City Missouri North the the River the Board Walk Square Walmart. Also to add with Covid-19 nobody should be hovering over other people in the store and especially a freaking cleaning guy with a broom. I'm so Pee Off I am going to transfer my prescriptions to CVS. I WILL NEVER STEP ONE FOOT IN THAT STORE EVER AGAIN.
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October 2020 by Chrystal T.
This is the worst Walmart for grocery pick-up! My order was delayed for two hours and when it was finally ready, I checked in online as directed and drove to the store and sat for 45 min. I called the number on the orange sign in the pick up area ....no answer and the mailbox was full....finally I called customer service and they could not get in touch with anyone in the store...I was then told my order was going to be cancelled. I wasted an hour waiting for my groceries, my order was cancelled and I have to wait 48 hours to get my money back.....wasted gas, no groceries and no immediate refund....TOTAL Inconvenience....very disappointed and unhappy customer!
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August 2020 by Joanie B.
I rate my experience with zero stars if this was an option. I purchased a vacuum from Walmart this past weekend. When I opened the box the next day, there was no vacuum in it, instead I found 3 tree logs in the box! I immediately called and spoke with a manager. I explained I bought it the night before and had my receipt. I questioned if the box was a return item when I bought it because the top looked a little bent and retaped. He asked when I was in the store, what was I wearing and then pulled me up on their video surveillance. I was on the phone with him for over 20 minutes and he took my name and number and said he'd call right back. That was around 1:30pm. After several calls to the store and being hung up on before I could reach anyone, it was 7pm at night. Today I called back and spoke with another manager who was really rude. She told me that they NEVER open any boxes that are electronics, they go directly back to the manufacturer and not on the shelf. I told her it wasn't electronics it was a vacuum. She said it plugs into the wall doesn't it? Then it's an electronic item. (Wtf???) I had to call Bissell regarding this, and told them Walmart refused to reimburse me, that I had to take it up with them. Fortunately Bissell's honored Walmarts screwups and is sending a new vacuum to me, but instead of getting it (yesterday when I really needed it) it'll be 7-10 days. I felt Walmart was accusing me of stealing from them, the whole video surveillance and all. The manager today said it was Bissell's fault, and not theirs. I specifically asked if Bissell sent the vacuum box taped shut with logs in it and she (Stacy) said yes, their employees wouldn't do that. I will never buy another product from them again in a box wo opening it before I leave the store. Neither manager apologized for this or my inconvenience. I even filed a complaint with Corporate and was told it was up to the store manager. No apologies from either manager, nothing except for being rude, ignoring my phone calls and refusing to reimburse me. Not only did I file a complaint at Bentonville but also with the BBB because of the way I was treated. This was the store on Barry Rd in Kansas City, MO Open your box before you buy it! According to this stores policy, if it plugs into an outlet it's considered an electronic item and they don't open the box or reshelve it. Wish I'd known this when I bought my "plug-in" lamp that had been reshelved!
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February 2020 by Vicki S.
Front men's bathroom was not flushing and looks like people still use it walls and floor dirty. It stunk of sewage. Told a Walmart associate about the condition of the men's bathroom her response was not helpful she act like she didn't care she ask to see our receipt for our groceries before she wanted to let us out the door she didn't seem concerned at all she had a very nasty attitude about the situation don't go there if you ever need to use the bathroom. .
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February 2020 by Jack P.
This is the worst Walmart when it comes to grocery pick up, y'all k just need to hire workers that wanna do there job, I waited for a door dash pick up for n hour and they hadn't even gotten started on it even after I checked in n hour early, I'm a general manager myself and how you guys run business is pathetic, no wonder every time I come someone's getting cussed out
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February 2020 by Jessica S.
I always think that because of the size of this store they will have adequate staff available for the customers but it seems like they never do. The pharmacy always has a long line too. You would think that with it being a larger a store that is open 24 hours they would keep it stocked and staffed better. The grocery store is usually always bare or the items are bad, questionable or expired. It's frustrating to come in and not know what will be available from one visit to the next. If I have to choose between coming here or another store I tend to go elsewhere. It's sad that a store of its size can't accommodate the population around it. I will say that Gladstone's location is 100 times better than this one.
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November 2019 by JJ H.
Online Grocery - Not only was the order over 20 min past the 1 hour pick up time, the order was shorted by 6 "out of stock" items. I Finally got my order a little after 7:20pm and went into the store to find similar items for the "out of stock" items on my own since it seemed to have been an inconvenience to the "shopper", and low and behold there were 4 of the 6 items "IN STOCK"!!!!!!!!! I took pictures of all items to post on Google and Yelp with a similar comments about my experience!!! I really don't understand how the online pick up is supposed to be convenient! This, after multiple issues leaves me to consider shopping at and doing business with a different business such as Hyvee or Amazon since I seem to be inconveniencing the staff.
