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November 2023 by Justin H.
This is probably by far the worse Walgreens location I've ever dealt with, expect to wait DAYS for your prescription to be filled, don't expect to get anyone on the phone.. and expect a very long line when you ultimately have to go inside because the drive thru is closed.. and if Walgreens didn't under pay their pharmacy techs, there wouldn't be an employee shortage at a majority of Walgreens locations.. I am transferring my business to a local pharmacy..
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October 2023 by Annie N.
Every month I drop off my rx which is a controlled Walgreens says they are 'working on it ' when I pick it up days later they are 'out of stock.' It has been worked on since 8 am on 10/16 it's 10/19 after an hour in the drive through line and 2 hours on hold on your phone and after going without meds for three days you think your pharmacist can order it tomorrow. What have you been doing since Monday? That means I'm waiting at least 2-4 days for meds if I'm lucky. I'm constantly going a week without meds. I've absolutely had it with all your pharmacies. You force me to use certain pharmacies. I'm escalating this with my employer! Same story when I used your forced CVS Pharmacies. CVS Caremark PBM is an absolute racket!. It's not out of stock when I pick it up I honestly think you order it when I come to pick it up. Your tyrannical tactics must be stopped!!! It's sickening what you are doing to the public that pays for the premiums to be treated like this. I don't blame drug shortages SHAME ON YOU CVS/Caremark and your PBM vertically integrated monopolies. 75th and wornall Walgreens is horrific and the 79th and State line cvs. I finally had peace at Hyvee and that's not in your network! Go figure the good pharmacies don't want to play your games. We've had enough!
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October 2023 by Jewelee L.
My husband and I went to this pharmacy to get our Covid shots after our appointments were canceled by CVS because they ran out. They were extremely busy, but the employees and pharmacists were very patient with all customers, taking their time to make sure everyone felt valued. Pheonna administered our shots. She was very kind and answered our questions without making us feel rushed. Pheonna was efficient and thoughtful, making us feel comfortable in our decision to get vaccinated.
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October 2023 by Janice P.
I want to acknowledge the high quality customer service I got from the Pharmacist October 9, 2023. I didn't get the right spelling of her name (Yanea?) , but she went above and beyond to help me. She was able to get me vaccinations before I went on a trip even though my insurance denied and she found me a discount! The staff seemed to work very cooperatively with her and even enjoying themselves. This was the first positive experience. I've had at a pharmacy in a long time. Thank you.
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September 2023 by Tom J.
The staff at this pharmacy is extremely rude and unprofessional. From the tech to the actual pharmacist. From a medical professional to another, we are held to a higher standard and you need to do better or choose another profession. Absolutely despicable!
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August 2023 by Louis R.
This pharmacy had struggled during the past year with understaffing and longer than normal order fill times, but more recently I've noticed that things have improved quite a bit. Lines have gotten shorter, refills are ready sooner, etc. And several times during the past few months, the pharmacy staff has been VERY helpful with resolving some unusual situations. I'm grateful to them.
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April 2023 by Claire Rachel
This location must be incredibly understaffed because they never have it together. Complete mess, it can take up to an hour to pick up a filled Rx
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January 2023 by Gary B.
The Walgreens Pharmacy has never been good but it has become terrible! I call in a refill, it says I can pick it up the next day, and when I go in they have no clue as to what is going on. Their excuse is always " we are short staffed!"Well, hire some people! They have unbelievably poor service and will NEVER answer their phone so you cannot ever find out anything about your prescription status. It has never been grea, but it is now so bad and so incredibly incompetent that I will soon transfer my prescriptions to a pharmacy that has some sense of customer service and customer value. DO NOT USE THIS PHARMACY OR YOU WILL REGRET IT,Gary Banta
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January 2023 by Robert G.
The pharmacy here is terrible, always understaffed, half the time you have to go through the drive through and you don't realize until you walk all the way to the back and see the metal shutters down, the staff needs to be ran through the process because after spending an hour in line the woman didn't know how to add a coupon onto the insurance and said for me to drive back to the end of the line and she'd try to find it so she could apply it but recommended going to another location that's more knowledgeable on the system. I typically drive to Johnson county to use any pharmacy because it's not everybody from a 8 week course at pinnacle career institute getting thrown into a pharmacy tech job because of the shortage.
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December 2022 by Alex Jinks
For several months now the pharmacy will close during posted open hours. Today they closed the metal curtain inside and directed everyone to use the drive thru. It's always dirty and I'll be amazed if someone isn't robbed there very soon.
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December 2022 by Sarah Schulte
They don’t answer the phone and they’re not filling prescriptions when they’re sent in, so you have to go in, wait in line, and ask them to fill it/order it since they’re always out of stock. I’ve gone in twice to ask them to fill the same prescription they’ve been holding onto for a month; they keep saying they’ll order it and it’ll be restocked on Monday, but the prescription still has not been filled.
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December 2022 by Gary J B
Staff shortages and you cannot get ANYONE on the phone at the pharmacy- they don’t answer their calls ever
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December 2022 by Jenny P.
I took my sick child to this Walgreens at 75th and Wornall in KCMO thinking it was a CVS minute clinic (which is right across the street). We sat outside the "CareNow" door for 20 minutes while the pharmacist, pharmacist assistant and multiple Walgreens employees walked past us numerous times. When I finally asked about being seen, I was told (very rudely) I was at the wrong store. This was my mistake. However, I am flabbergasted that these individuals didn't take a second to ask if we needed anything as we sat outside the "CareNow" door while my son cried about "when is it our turn, my throat hurts so bad" while very obviously being in the wrong store.
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November 2022 by David Heyburn
Consistently slow and back logged. I heard that they absorbed the patient roll for 2 or 3 other pharmacies. So, even further backed up. No sense of urgency from the staff.
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November 2022 by Carolyn W.
Do Not get your prescriptions here! When I went in to pick one up. There was a line of complaining customers. The woman I stood behind said she had been waiting for 45 mins. A woman standing st the counter was yelling that her cab was going to leave her. I just walked out. The next day, I tried to call them to move my script to a different location. I was on hold for 45 minutes before I gave up. The onhold computer said I was number 2 in line. Clearly not true. Go anywhere other than this location. Not worth you time. They need new management badly.
