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“Easy to set up an account and easy to reserve the equipment I wanted. Pick up and drop off couldn't have gone smoother. The equipment was in top shape. I will definitely use them again.”
“This was my second time renting a truck from City Rent A Truck. It was just as perfect as the first time. Everyone was very friendly. Thier price was extremely competitive and the vehicle was pristine. I will definitely be a returning customer.”
“The manager Xzavier is a true gem! He needs a raise and every accolade that comes his way. He was so genuine, professional, and knowledgeable while getting me set up with my storage unit today. He even walked me directly to my new unit AND showed me where the restrooms/emergency exits were. I’ve never had to get a storage unit and it may not be a big deal to many, but his kindness and guidance really reassured me about leaving my belongings in this facility.
Malik also exudes professionalism and customer service. When I came back with my load he was cleaning out one of their trucks. I was struggling with my belongings and he immediately hopped into action giving me a hand bringing my stuff up to the unit. Between his prompt help and his welcoming smile I am elated with my choice to store my belongings here and I know everything will be okay!
Your company did right by hiring these two young men and it’d be a shame if their hard work went unacknowledged/unrewarded”
“Nothing is needed for improvement as perfection was delivered. That was the smoothest and best U-Haul experience I have ever had. Providing friendliness, diligence, and cleanliness, had me feeling valued as a customer and if I need to rent again, the U-Haul location at 3429 Troost Ave in Kansas City will be top on my list.”
“The service we got was fantastic! They understood how stressed we were concerning our move and made everything easier. I can not say enough good things about this location! Kind, honest and reliable service! Thank you!”
“This should have been a horrible review. My reserved truck was not ready and they couldn't find one for me. But DJ and the staff Stayed late and kept calling it eventually. Found me a truck down in Independence. DJ even drove me himself down here to pick it up and stayed until it was ready. Again, this should have been a horrible negative review. But good people and good customer service is rare to find these days. No it wasn't perfect and I wouldn't recommend you and try this again as it's insanely stressful. But I still appreciate what DJ and the staff did to rectify the situation.”
“Richard F provided excellent customer service from start to finish. He went over my rental agreement in detail, and did a walk around with me to ensure my truck was good on gas and that all pre-existing damage was documented. Keep up the good work Richard!”
“Haven't had any problems been renting from here for over a year now. And when their gate was broken, they quickly fixed it. The guys in the office have always been polite and were able to anwser any of my questions that i had. Wish they were 24hrs tho. But that's OK. I feel like my things are safe there!! So far so good!!”
“My father works for the company and they’re great!Super professional and kind people to work with!They make sure that the driver is fully aware of everything going on and that he is super comfortable enough to deliver the loads safely!Jasma LCC has something I haven’t seen much in trucking companies and my father has been a truck driver longer than I have been alive, so that speaks a lot.”
“Ms. Lillie checked me in for my uhaul truck rental and she was superb! She was friendly and professional, a great balance! She was informative and helpful which made the truck rental process seamless! I have used this location multiple times, and I have yet to receive poor service. They have created in me a RAVING FAN! There were two other folks with her, that did not assist me personally, but greeted me, and were just as friendly and welcoming as Lillie. In closing, let me add, that my arrival time was near closing, and still they gave me supreme customer service, answering thoroughly all of my questions, and never rushing me. Respectfully, Ms. Hogan”
“This is another Hogan gem. They always make time for us no matter how busy it is. As always with Hogans it is worth the effort to make the extra turns to get to. Huge consistency over the years. Great employees in the service areas. Always.”
“The guy behind the counter did not seem to be happy to be there or to have a customer. The process was fairly simple but the customer service was not really existent.”
“Have rented a uhaul twice here in the last 3 months. Service is great, helpful, friendly, and fast. In and out and ready to get your move started. Returns are fast and efficient too. Busy area but easy to get in and out.”
“These guys are the best in town. Other providers consistently messed up my rental reservations and consistently overcharged. My local Ryder has always had my truck as promised and provides a nicer truck than anyone in town”
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“Was a good experience for flatbed unload! Hauled steel tube in here…. They start at 7:30am I overnight parked on the west side of building in between the dock doors where some container chassis were dropped! At about 8am as I was getting ready in my truck an employee who unloaded me came to my truck and got me and explained where to go to unload! He was a great guy and even helped pull bungees and fold tarps! After that I was unloaded in no time! This is what other receivers need to take notes!”