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May 2024 by Lani Wilborn
As soon as our feet crossed the threshold into the store, a pretentious little troll sprung up from behind the counter, fussing at us and waiving his finger. I couldn’t understand what he was saying because he was wearing a mask, but I assume it was because we had coffee cups in our hands? The place sells beverages, FFS. Calm down sir, it is NOT that serious. You just lost out on tourist money and taxes being wasted at your establishment. Kudos.
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November 2023 by Joseph W.
I used to frequent this shop a few times a week to pick up drinks, and zen packs, among other things. However, I have hit my limit with dealing with the guy that works there. The woman is absolutely lovely and Im bummed for her that she has to be stuck with him all day. Im n out sure if he has something against me personally but today I walked in and straight to the counter (very in and out) and he practically barked "you can't have that in the store" I said I was just buying one thing at the counter and he repeated himself in more of a barking tone. I asked where he wanted me to put it and he again grumpily told me to put it outside if I wanted to shop. This interaction, together with other times I have been in that he will not even speak to me at all even just responding to small talk. I won't be shopping here until he is replaced. He is easily the most unpleasant experience at crown center. And sir, if you happen to read this, just don't be so cruel. Kindness or even neutrality is absolutely free.
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October 2023 by Ian Hanna
Guy at the front counter was sighing a lot and when came up to the counter to purchase, he continued to sigh not making eye contact and pretty much slammed the receipt on the counter next to him and I had to reach over the counter to get it.
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October 2023 by Tee Tee
Very rude worker and terrible customer service. AVOID!!!He clearly does not like his job. SMH
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June 2023 by Taylor Shelton
Charged double the prices they had listen. When i asked about it the guy told me “that’s because of sales tax. you can buy it or not.”When i asked for a receipt as i was paying he told me there was no way for him to go back and get a printed receipt. I just wanted medicine. They’re taking advantage of people who have no other choice.
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May 2023 by Abbi S.
My family and I have been frequenting the Westin for 30 years now, and ALWAYS have a reason to stop in at The Apothecary shop. everything from ibuprofen to razors to wine, to the late night snacks that will sustain us when the hotel has nothing easy to snack on in the middle of the night. Over the last few years it has become more and more unpleasant to go in there, and last night was the last straw for us. I will starve or go without aspirin if needed in the future because I will NOT go back. We arrived at the door at 9:15p, checked the hours on the door before entering to be sure we were not going to be rude and hold up a store worker to find we had plenty of time because the store closes at 10pm. We had 4 indecisive people all going around looking at various snacks and drinks, enjoying ourselves and chatting obliviously other than noting the obnoxiously loud music being played by the store clerk. It was very loud and annoying, but whatever, he has to work there, so we get over those things. Then all of a sudden the clerk slammed the glass double doors shut, so we thought... "oh he must be wanting to close shop". What I can't get over is the way he behaved as I walked up to the counter to check out. Being a very friendly person I am, I smiled and said "Hi how are you" as I walked to the counter only to be greeted with a sour, eye rolling, face being put out that I was even there. I immediately looked for a clock thinking we had overstayed closing, and I said at the same time "did we keep you late, I thought you closed at 10? As my eyes found the clock, it was only 9:30p. What I cannot get over is that as my daughter and rest of my family filtered in behind me to place their items on the counter, he rudely barked and aggressively waved his arm "I've got stuff to do!". Hmm, ok. I was immediately offended by him snapping at me the way he did. It was uncalled for, and we are literally spending elevated(captive) prices for being off a hotel lobby just to shop in there, so being rude doesn't help me feel like ever coming back, not to mention how ghetto(run down, etc) feeling the store and Crown Center has become. This man's demeanor was awful. He clearly oozed resentment, disdain and indignation at having to be there and aimed that energy at my entire family. We completed the checkout in mostly tense silence other than I had to tell my husband to hurry up a bit to the counter because this guy has "stuff to do...", which clearly baffled him, and he said "wait I thought they were open until 10, it's only 9:30p?". I said "Yes, but he's got stuff to do apparently, and we're holding him up.". The man never, not once, took a step back, or apologized or let alone said "thank you"... he was just pissy the whole time. We won't be back, not even if we're desperate.
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March 2022 by Heidi A.
The cashier has no manners and is down right hostile. He even rolled his eyes at me when he saw that I was next in line to pay.
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March 2022 by Millyh19
Great atmosphere
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December 2019 by Holly Carpenter
The guy at the counter was very rude! He told us no food or drink in the store so 3 of the 7 of us left and then he continued to mumble rudely under his breath. Needless to say, the rest of our group left. HORRIBLE CUSTOMER SERVICE.
