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February 2023 by Becky H.
I don't know very much about Sam's Club, but maybe this is what I should expect. They don't have as many healthy choices, such as gluten free items, like Costco does, and I felt their prices were higher, and for inferior products. This one really had the Walmart vibe, and I mean that not in a good way. The final straw for me was at checkout. The checker asked me if I wanted to upgrade my membership, and I said "no, thank you." At which point she got very passive aggressive in telling the cashier she was training not to bother offering me the credit card, as "people like me" were certain to reject the superior benefits of said card. She repeated herself three times to her trainee, so I know I did not mishear her. I felt like saying, "hey. I'm right here!" I was blown away by so much passive aggression to a new customer. I'm glad I still have my Costco membership. I guess it was a mistake to try Sam's Club.
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January 2023 by H G
Good for me for picking up lots of bottled water for cheap. I feel bad for the workers in pickup area because I'm sure they're understaffed and don't like bringing out my very heavy orders. I can't get this stuff on my own though without a ton of hassle... 3 young kids and my foot is not all there due to a surgery. The 2 stars is due to the fact that pickup often takes a long time of sitting in the car waiting. Again I'm sure it's a staffing issue.
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November 2022 by Rufus P.
I love this store , everyone is so helpful, but saeed is above and beyond the best employee!!
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November 2022 by Adam Vance
Cafe is always closing early or never open- out of this and that… come on guys seriously? Wanting to cancel my membership :( sad
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November 2022 by Wes Minder
Managers are missing an action
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July 2022 by Jordan Davidson
Never open, ever, maybe you would actually get some people buying food if the hours weren't wrong and it was ACTUALLY OPEN
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June 2022 by April Henry
I love their soft pretzels!!!!
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November 2021 by Scott G.
Sam's Club usually very consistent no matter what location you go to. Now a days there are pretty much no cashiers and all lanes are self checkout. I recommend downloading their app and doing the scan and go so you can skip the self checkout lines.
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June 2021 by Sam J.
After backing into the gas station I was met by an angry ole' man raising his voice telling me "you're not supposed to do that." and "if you don't like it you can go somewhere else." In the middle of his ranting another truck backed in an I told him to "go yell at that guy." The mere fact that they have this gas station set up to be 1-way whereas 70% of vehicles fuel up on the left side is as if they think people are so stupid not to just back up their vehicles. On top of that, they have hours at their gas station when they could easily be a 24 hour station if Wally Mart dished our 60 bucks to pay someone minimum wage to sit on their a*** I can see the Walmart overlords laughing at the angry ole' man every time he files a complaint because he has to deal with the people who think logically.
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June 2020 by Cassidy Sherman
Pretty annoyed tonight. Tried to look at phones to buy one, there was no associates in that section of the store so I went to the “card checker” and asked if she could call someone over to phones. Waited a good 20 min and still no one came over. I asked the “card checker” again if someone would be coming to help us and she didn’t even answer me just said something on her ear piece.. funny how important it is to have someone checking your club card when coming in your store but no one to help you purchase a phone. Service in stores is slowly going downhill. This isn’t my first bad experience, don’t worry sams you’re not the only place. Everywhere sucks. Guess ordering online is the best route.
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June 2020 by Dave C.
It appears this Sam's Club intentionally made its gas lines longer. First the basics: They ask cars to enter all in the same direction. This is fine, and more efficient in theory. Unfortunately 80% of cars have gas caps on the left side. This still functioned when they had hoses that reached the far side of the car. But then they shortened the hoses, effectively making half of their lanes useless to 80% of cars. Now the right hand lanes are several cars deep while available spaces remain in the left hand lanes. Simple fix: Either allow entry from both directions, or bring back the extending hoses. I'm not sure how this basic concept eludes them.
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May 2020 by Jessica S.
Sams Club has all your food, household, medical and basically anything else you can think of. Customer service is lacking but I typically use the scan and go or pickup.
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March 2020 by Tony B.
They recently shortened the gas pump hoses to force people to come in one direction. Now have to wait 12 cars deep to get gas. I burn the discounted gas price waiting i
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November 2019 by Jay O'Brien
Assistant Mgr Dylan has been INCREDIBLY helpful and generous supporting our charity cause. Sam's has always been easy to work with and it's refreshing to have such a willing partner to step up when asked. Thank you to the entire team at the Liberty store!!
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July 2019 by Terry L.
I've been a Sam's Club member for nearly thirty years, and my company typically keeps about ten memberships at any point in time. These have always been the plus memberships, btw. Today I placed an order with them online, which should have been free shipping for plus members. I was charged shipping and when I called to complain I was told that my plus membership really wasn't. In my opinion, they aren't acting in good faith and have been ripping me off. I think I will be transferring my company's memberships over to Costco, they at least seem to care about customer satisfaction.
