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September 2023 by Cassandra Wilkos
Definitely wouldn't advise anybody with class to visit this location. Take your money to another location.Staff poorly trained. Unaware of shoppers listening in on private conversations, bring more class to your staff. As an update, the recent 5 star reviews are all relatives of employees. It's that hard for them to receive 5 stars
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September 2023 by Cassidy Lowry
The best experience of customer service bright and early this morning! For the last pre season game we wanted some fresh Chiefs gear and we got it along with cheerful, smiling faces of two young ladies. Josie and Geonna are always super helpful picking out things for myself, and even gifts! They know what age range would like and can always lead me straight to the best choices. I can go to other RH closer to my home but go out of my way to get the amazing service from them at Union Station. So many places have employees that aren’t happy or helpful and it’s always refreshing to know that’s not the case with these ladies!
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September 2023 by Sabrina Ahmed
Apparel is okay, but higher management should think twice or be more thorough about who they are hiring to represent this business. I am visiting from out of town and earlier today/ yesterday I brought my children in for KC stickers. Do not bring your family here unless you are okay with listening in on managers and associates very illicit and personal conversations. Not only this, staff doesn’t try to hide the way they make fun of and make faces at customers once they turn their backs. It takes a lot for me to write a review as i try to see the best in every business but reading previous reviews i see i am not the only one experiencing this. Very unprofessional.
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September 2023 by Dominic Henry
I think this place is outrageous. I was there on vacation last week and these people are completely unprofessional. They sit there and play on their phones and do not help the customers at all and they talk about their own personal business which is so weird. I'm just a kid but I'm pretty sure people do not need to be talking about how their pregnant by a security guard that's married that's just way to much information to be sharing while at work... definitely won't come back here for all the drama, and there not even nice to other employees.
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September 2023 by Kim Will
Definitely wouldn't advise anybody with class to visit this location. Take your money to another location.Staff poorly trained. Unaware of shoppers listening in on private conversations, bring more class to your staff. As an update, the recent 5 star reviews are all relatives of employees. It's that hard for them to receive 5 stars
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September 2023 by Kevin Burt
Disappointed that the price on the tag did not reflect the price I was charged, which I didn’t realize until I came home. Once realized, I contacted the store directly but they have not followed up on this issue.Additionally, the customer service from the cashier was not the outstanding level I’ve encountered in the past.
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September 2023 by Zander Hazel
Came in today expecting to only buy a couple items for my son, I ended up with some awesome Super Bowl gear instead. Staff was very friendly and helpful, Josey (I think that’s how you spell it) in particular. I will be back!
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August 2023 by Shayla Pittman
There's a young lady with long pink braids that always helps me when I visit. She has the best customer service. She's a young lady that goes above and beyond to help me find sizes for my grandkids. I have 8! She's patient and has the brightest smile. Thank you Rally House
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August 2023 by ava campos
I am giving two stars because of how much apparel this store has to choose from. I will say this is my second/third time here and I will say most recently I am shocked and appalled at how comfortable security guards and staff are with having inappropriate open conversations (intimate matters) not something families or children need to hear. You have lost a customer!
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August 2023 by Daniele Chiniah-Judson
Great selection at this location! Unsure if prices are that high at every Rally House location, but it seemed a bit pricey-$30USD for a shirt. Would've loved to see a few less expensive shirt options.Make sure you go all the way to the back of the store and to the right-the store is actually deceivingly large.Worth stopping in.
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June 2023 by RedBullKC
Outrageous prices, to say the least! If you're actually looking for local sports memorabilia or clothing, there's other options and locations! Very limited supply and options available! I was looking for a particular brand for a local sport and the employee had no clue what I was looking for! The store was difficult to move around in, especially if other people were also shopping! ? Not their best location!
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April 2023 by Moya Joslin
Associate sitting behind desk doing something on the phone.. she did not acknowledge us the whole time. I was needing a price on socks, will go to another location. Very disappointing!
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January 2023 by Enrique Miranda
Large selection and very helpful staff.
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December 2022 by Adam Sieff
Great stop for Kansas City, BBQ Chiefs or Kansas City sports fans!
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December 2022 by Fernando
Great store with tons of options. Staff is very friendly and great customer service!
