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March 2024 by PAMELA CHAUDOIN
Refreshing customer service and high quality workmanship!!! Was insurance claim and they went above what was expected to get taken care of. Highly recommended!
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October 2023 by dave baldwin
Not impressed. They did some minor body work on a new car I had just purchased. They must have left a window down because I had dust on the interior of my new vehicle that had less than 500 miles on it.
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July 2023 by Nick Galetti
Great experience! Melissa and the other staff were very helpful during a stressful time. Workmanship was perfect. Highly recommend.
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December 2022 by Hannah Winter
I would give this company 0 stars but that’s not an option. I was in a wreck and most of the damage was cosmetic. When they called me to tell me the estimate it was only the estimate of the cosmetic damage. When I asked if the axel had been looked at (as my alignment is completely off and my rear tire is bent in) the person (Mark) stated “oh I didn’t even know there was something wrong with it” which lets me know the car wasn’t driven/wasn’t even put up on a lift to look underneath the car. Mark then proceeds to call me back 10 minutes later and say “yeah you’re right the axel is definitely bent.” Absolutely disappointed and completely unprofessional. Also, the staff is LESS than friendly. I also called Northtowne Hyundai where I got my car to let them know they shouldn’t recommend their customers go there anymore! Needless to say I’m taking my car to another collision center as I would NEVER trust them with my car.
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December 2022 by Ryan Winter
Very poor experience with this place and would not recommend. Did not feel taken care of and staff is not friendly.Service: Body & Trim
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August 2022 by Vicki B.
Best repair work and customer service in the entire metro area. Look no further … bring your vehicle here!! 5 stars for sure!!
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March 2022 by Jason Smith
I hit a chunk of compacted snow from a snow plow that cracked my bumper. I tried to call the body shop to either set up an appointment or get a ballpark figure on replacement to see if it was better to go through insurance or out of pocket. Melissa, who answers the phones, was the rudest person I’ve ever spoken to at a dealership. She was rude, cut me off multiple times in a 1 minute conversation, was curt, and just outright miserable. I’ve bought 3 vehicles from Northtowne. Won’t be buying a 4th.Service: Body & Trim
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December 2021 by Bo McDonald
Did a fantastic job on the wreck damage on our Fiat 500 Abarth!
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September 2021 by Carl Carter
Had a horrible accident and Northtowne Bodyshop did an EXCELLENT JOB FIXING IT BACK TO NEW. THANK YOU❤
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March 2021 by Randy M.
I've been a customer of Northtowne Hyundai's maintenance shop and have had great service. Recently, I needed an adjustment to a passenger door on my 2019 Sonata. The tip of the rear door was striking the tip of the forward door and there a lot of wind noise at highway speed. My car was immediately addressed upon my appointment and while I waited the rear door was adjusted diagonally to cure the strike problem and inward to fix the wind noise. I was out in just a few minutes with no more striking or noise problems. Makes the car so much more enjoyable on a long highway trip. Can't complain about the cost. The technician and service manager even wiped the fingerprints off my car. I'm pleased that the same professionalism and friendliness that I get at the service shop also exists at the body shop. I know of friends who have gone to other body shops with similar problems and have never really have their problem fully cured.
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December 2020 by Adam Gier
Fair to partly cloudy. But I would recommend
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September 2020 by Heather Beagley
My car was crunched in a parking lot. Have heard great things about their work! Hope they do an amazing job on it!
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July 2020 by Z Holmes
I inadvertently left my car out front during a recent thunderstorm. Sadly, a large tree branch fell on the hood of my car. My insurance company recommended Bob's body shop (being facetious here but...really?) I insisted on going to the dealership where I purchased the car and was not disappointed. Manager here named Bruce is just awesome. Walked me through everything and took over the top care of me and my car. Will not go anywhere else for my auto body needs. Thank you Bruce and team!
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January 2020 by Ahmed Sallam
Great service
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November 2019 by Dennis Payne
I recently inherited a 2006 SSR from my stepfather who passed away I was looking for estimates on getting a front fender repaired. Apparently Northtowne body shop has no need for my business I was informed that there was only one person on staff at the time they could do estimates and it was by appointment only a process that I came to realize only takes about five minutes. Apparently this company does not need an extra thousand dollars. If Northtown auto body reaches out to me I will happily rewrite this review as long as they are willing to be the lowest bid.
