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January 2024 by Leigh D.
I have shopped at Nell Hill since it was located in Atchison, KS under different ownership. ( 30+ years ) Generally, I purchase lamps, art and accessories from the KC Briar Cliff store. I had a personal designer ( independent ) who sold CR Laine furniture and her pricing was better ( even with the Nell Hill upholstery sale ) not to mention her service was EXCEPTIONALLY more professional. Sadly, she decided to retire at age 50. On a whim, I ordered two CR Laine swivel/rocker chairs through Nell Hill. It was suggested I pay in full upfront which I agreed to as the designer had been helpful and it benefited her. I waited 10-12 weeks for the chair delivery which was typical. I have four CR Laine sofas, eight varieties of CR Laine occasional chairs, counter stools, an upholstered ottoman and more. I like the product and I have always received excellent service regarding the CR Laine brand. ( two chairs did not wear as a strong performance fabric should ). They were immediately replaced with not a single issue or inconvenience ... through my original designer! Upon delivery of the CR Laine chairs, the Nell Hill delivery team noticed a flaw on one chair. It was not clear what caused the flaw, but it was noted on the delivery slip that one chair appeared damaged and a manager from Nell Hill would reach out immediately. The delivery team stated they see this problem often. They felt it was related to the shrink wrapping. Three weeks passed with absolutely ZERO contact from Nell Hill. I reached out to the designer I purchased from. She took immediate action and I was contacted within 24 hours by two different departments at Nell Hill. Both claimed miscommunication from the delivery team was the cause of the delayed follow up. My husband and daughter saw them clearly notate a flaw on the delivery invoice and take photos. Not a good look that the people in charge ( store and design managers) "blamed" the delivery team. Nell Hill wanted to send their furniture specialist out to look at the flaw. Despite it being December 23rd and having a house full of out of town guests, I agreed to let him come look at the chair. The furniture specialist ( who is also their warehouse manager ) was a delightful person and completely transparent. He stated he didn't know what the flaw was caused from and he didn't feel comfortable trying to "fix it". In all honesty, the warehouse manager and the delivery team are 100% the best part of my experience with custom furniture orders at Nell Hill. They were honest, forthright people who wanted to do right by the customer! Two weeks later, I received a call from Stephanie at Nell Hill stating that CR Laine would like to have the damaged chair returned to them so they could fix it! My response was absolutely not. I should not be expected to have one of a pair of chairs in my main great room missing for anywhere between 6-16 weeks for a mistake by the vendor or Nell Hill. ( Honestly I feel it's a Nell Hill issue) I expect to receive two replacement chairs made from the same dye lot of fabric delivered as soon as possible. At that time, they are welcome to return the two chairs to CR Laine which I highly doubt would happen. In my past experience with CR Laine, I was not asked to ship the chairs back. The cost is extraordinary as well as the time involved to transport via truck to NC . The items are returned to the designer and likely sold at a significant discount. I am certain the damaged chair would be sold at Nell Hill's warehouse sale in spring 2024. I expressed my disappointment to Stephanie and told her I was a 20+ year buyer of this brand of furniture. I know how they treat customers and what Nell Hill was proposing was not remotely customer focused. Stephanie seemed speechless and said she would get back to me on a resolution. To say the least, I am shocked by my experience at Nell Hill. I know they have experienced multiple management turnovers in the last few years. If they do not become more customer centered, I have concerns about their future. CR Laine is a w
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September 2023 by Pamela C.
Wonderful selection of home decor. The set up is a little cramped but still a pleasant experience.
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July 2023 by Michelle
If you ever need advice on a special piece, how to bring a room together, or how to collaborate colors that will offer endless conversation…. The girl to know is Carlie. Be sure to ask for her!!
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July 2023 by Rebecca Maudlin
My experience at Nell Hill’s working with Jenna was fantastic. She assisted me in picking out fabrics for an ottoman and dining room chairs. She also assisted me picking out my dining room table and lamps. She was so helpful and really took the time to understand my style. She followed up after my delivery to make sure everything was perfect. I loved working with her and plan to again soon.~ Rebecca Maudlin Yarbrough
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July 2023 by Kim Shaw
Visiting Nell Hills is always a must when looking for beautiful, & unique home furniture or accessories. I’ve had the pleasure of working with a wonderful in-house designer, Jenna Witteman, in my own home with help selecting custom draperies, and gorgeous wallpapers. She made the process so fun and helped me select a beautiful one of a kind look. Jenna is a delight to work with and I look forward to working with her in the future in other rooms of my home!
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July 2023 by Michelle Ann Homan
Nell Hills is nothing short of magical. I have shopped here for a number of years and adore everything in my home. Liz has been my designer and I cannot say enough how wonderful she is. She has made each room or piece so special. She is kind and truly cares about making each room or piece of furniture special for each individual. She is truly excited about each of her clients projects. I love her and Nell Hills. 10/10 recommend.
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July 2023 by Marianne Parretta
Nell Hills is my go-to destination for home furnishings and accessories. Love so many of the unique and beautiful product lines they carry in the store or that can be placed as a special order. Love that they are a one-stop shop for upholstery, wallpaper, and rugs as well as hard and soft good. This makes the design process seamless and allows for complete customization for so many of their lines. The sky is the limit.Their designers are fabulous, especially Anne. She has a great eye, is super responsive and always goes above and beyond. My experience with every Nell Hills employee has always been just as great as it has been with Anne, from Katie, the owner, to the greeters, front sales desk people, in-home furniture installers and warehouse employees.Can’t say enough great things about this Kansas City gem!!
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July 2023 by Natalie Busch
I’ve been shopping at Nell Hill’s for twenty years, and it is better than ever! I love that they now offer so many designer fabrics, and how they are more than happy to fully customize everything. The best part about Nell Hill’s is the people they have working there.Taylor Schwartz is the designer I work with, and I absolutely adore her! She is so talented, and she gets my style and me. We have so much fun together working on my home, and she always makes sure I’m thrilled with the results.
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July 2023 by Heather Chorney
Looking for a new look for your home, maybe just a room makeover, or just that one piece that brings the room together? Carlie Goss is your go to gal. She was amazing to work with! She brings great energy, is a ton of fun, and so kind.
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July 2023 by Jeanne Trawick
Oh my! Nell Hill’s is a gorgeous customer friendly home store. Everyone there was so helpful and friendly. Reese was especially attentive, great listener, no pressure, genuinely helpful to me as I found the just right chair and custom fabric for my home office. She is helping me with possible future furniture buys as well. Go in and ask for Reese. Efficient, resourceful Reese. You’ll be happy you did.
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July 2023 by Robyn Arthur
I love this store! It has so many options. I also loved working with Rebecca, who helped me put together a gorgeous living room. She was thoughtful and patient with us as we decided on materials. She continued to search for just the right rug, when we had to send back the one we wanted because of a defect and then they stopped making it. I really appreciated her flexibility and all the options she provided us without it feeling super overwhelming.
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July 2023 by Melissa B
We have enjoyed all of our experiences shopping at Nell's Hill. Beautiful selection and service that is truly above any available today. Liz is our designer and we could not be happier. She is attentive, listens to the customer, follows up, and has a great eye for decor. Liz made shopping from out of state a seamless process. The night stands she designed are my favorite of our many purchases.
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July 2023 by j carson
Nell Hill’s has perfect decor and furnishings for your home. The rooms are styled in a way that you can picture the items in your own home. Best of all is the hands on service. I have been been lucky to have Kelsey assist me many times. She is so good at styling items for my home. She also listens to my needs and finds the best pieces for me! Thank you Kelsey and Nell Hill’s
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July 2023 by Sabrina Stodgell
Nell Hills is an amazing shop for furniture/fabrics/home & holiday decor! Carlie helped me find the most perfect piece for or new home!
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July 2023 by Nancy H.
I am beyond grateful to Haley Jeter and Anne Epstein and all of the beautiful things at Nell Hills for making my spaces the places that bring me such joy! Anne has helped me - tirelessly and patiently - with so many collaborations and decisions over the past several years! Haley brings her creative, positive energy (non-stop energy which always amazes me), and she helps innovate areas into magical places! There are too many great things to be able to fit it all here about Haley Jeter and Anne Epstein at Nell Hills! I can't wait to have more "fun" with them soon!!!! Thank you Mary Carol for Nell Hills and thank you for so many special people there, especially Haley, Anne and can't forget Dillon, the very talented artwork display designer!!
