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April 2024 by Richard O.
These guys are completely horrible and unprofessional. They quoted me and charged me an extra $900 to move two pianos and stated that this is the extra charge on top of the hourly charge. I accepted it. I explained clearly to them that one of the pianos had to be moved up the stairs to the second floor and one had to be moved from out of a lower level with 4 steps. They said that was all fine and no problem. Their movers arrive and the led guy says all that is fine. After he gets into the it, he spends about 30 minutes trying to move the piano and it is clear that he has no clue. Then he decides that he can't move the pianos and that we need to hire piano movers. They still charged me for the piano moving surcharge. I disputed it with my credit card company and they still provided the invoice to the company showing that charge and using it to justify charging me when they did not move the pianos. These people are crooks. Stay away.
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February 2024 by Charles L.
After further interaction with this company, through the BBB, I've changed from 3 to 1star. Mike has horrible attitude and will only attempt to make things "right" or head to that direction only if you remove negative comments or refrain from future ones. He isn't willing to actually make it right. MOOVE on to another company.
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January 2024 by Charles Le Grand
Overall, this was a horrible experience. In the beginning, was impressed with the follow up. Original call I had a 20% off coupon, which was for a fixed price quote, but was told I would save more by just going hourly as my two bedroom move would only take three hours. After finished and complaining, was given a small refund, but nothing what it should have been.Breaks seemed a bit excessive, since I was basically charged for their lunch which is over $100.They played inappropriate and explicit music into the neighborhood.Took a door off hinges and left off.At the new place, one guy started to drop a dresser, had my wife assist, hurting her back and he chipped a wall. Was told to file claim and insurance would handle. I received the claim form and completed immediately since said I only had three days to do so. Was not a simple process, but did. I was told that the induranve handles and they don’t mess with it.Three weeks later I received a letter from Moovers stating I signed something acknowledging that they weren’t liable for this. So they sent me a $30 to make me happy. Had I signed the check. I was not allowed to say anything negative about them on social media or they would come after me for more money.Also, they charge a credit card fee if you don’t pay with cash.
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December 2023 by mike cooney
I used Moovers of KC for my local move on 11/27/23, the team of BJ, Eddie and Darrien arrived at 9:00 AM to begin my move from a small house to an apartment. They were on time, called while on their way and were ready to work. I had dealt with Angela and Julie to arrange the move by phone. I was provided written instructions on how to make the move as easy as possible -- IT WORKED!! Two hours later we were finished and I was extremely pleased. The entire team was very professional, the price was reasonable and I could not have been happier with Moovers of KC. Thanks to all.
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December 2023 by Peggy R.
the owner, Mike, is slow to respond via text so you have no idea where you stand or whether you have an appointment or not. Then, if you call into the office and SCHEDULE AVAILABLE TIME, the next day, the office will call and tell you that the owner, Mike, indicated that they can only come the day that was stated in the text message. The one they never confirmed or took a down payment for, and the date you booked the day previous, with the office and paid a down payment for, now is not available. It would appear we dodged a bullet with the lack of accountability, however, leaving us no time to find an alternative. Some very shady business practices. Not sure if I will get my deposit back, at this point, either.
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November 2023 by Doreen L.
I had Moovers of N KC move me on Oct 21st ,2023. This company was recommended to me and a very helpful pleasant women gave me a quote and booked the move. It started off terribly the movers came and there were 3 of them. We walked around I showed him everything that was on the quote to move and he immediately said his truck wasn't big enough and that it was Saturday and his guys didn't want to work all day. I called company spoke with same women who booked the move and we went through the list that I gave her( same as what I showed the movers) told her about the conversation with movers that the truck wasn't big enough and his guys didn't want to work on a Saturday. The move took 10 hours because they said the truck was too small and that they would have to do another trip. They worked very slowly one of the men just stood around and watched. When completed they had broken the freezer door that they took off, scraped my cocktail table, put a big scratch on my dining room table, dented my newly done ceilings, scratched my new floors at the new house and even refused to try and get certain things to the basement. I could go on and on about the problems with this company. I finally just told them to stop the move and that we would do the rest because they were wasting time so that my bill would go up. When it was time to pay the amount it was double the quote I was given. They did not take anything off the amount for the bad service and damage and every hour after the 4 hour quote I was given was $250.00 an hour. I believe this is a scam they do . Give a quote and the time that is needed for the move and then when they get there they need to make more trips and charge every hour after the time that was quoted. They know that you have no choice but to use them and they take advantage of that. I ended up paying double what I was told when I booked them. I have moved many times and this was the worst move of my life! Do not use Moovers of North KC.
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November 2023 by Jon Loftness
Hats off to Moovers for taking care of my heavy work. D.J., Darrien, and Evan showed up on time, immediately got to work, and got me moved with no damage to my property. Thank you for doing a great job.
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November 2023 by Therese Allen
Team KC Moovers were incredible. Their expertise and thoroughness from beginning to end proved to be a strong collaboration between Mr. Mike, Angela, Julia and especiallyMr. Robert and Mr. Anthony who were the movers assigned to the job. Mr. Robert and Mr. Anthony called themselves the 'A Team.' Well. I would consider them the 'A+++ Team and the Five Gold Stars Team.' Their professional manner and care were never-ending. The attention to detail was superior, and my items were responsible hands. I was extremely pleased with the outcome. Beyond, beyond pleased. Thank you Team KC Moovers and especially to Mr. Robert and Mr. Anthony. I cannot sing their praises enough. Take care.
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November 2023 by R Gina Renee
Moovers are fantastic! Julie in the office is so smart, attentive, and helpful to get you set up for a positive moving day. Devanta, Dailon, and Mike were my movers, and they took such good care of me.
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October 2023 by Paige Wiscombe
Excellent choice for mooving! From setup (thank you, Julie), to the actual move experience (thank you DJ and Dalen), everything went as planned. I have never been able to say that about a moving company, and my expectations were exceeded. DJ and Dalen took great care with my belongings, and were very personable and they somehow made moving fun! 11/10 I would choose Moovers again, and highly recommend them!
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October 2023 by Anita Cammisano (Nita)
This company sent 3 men to my house who didn't even know each other's names and had never worked together. They took a break to smoke weed by driveway within 45 minutes of showing up. They left half my things behind. They broke and scratched my brand new bedroom dressers. The office had the nerve to charge my credit card after I stopped payment on their check for more $$$ than the check. They've not yet, as of today 9-20-2023, sent me any insurance department claims forms which Julie and Angela (in their Kansas City office) said they would email me on August 8, 2023. They haven't returned phone calls.I would not recommend this company to move anything!The photos show things that were moved sofa but cushions left behind, table leaf same thing, it was left behind. Broken stained glass antique lanterns... New dresser with broken handles and scratched. All of these plus many more photos were sent to this company BEFORE the moving day ended even though I was fresh out of heart procedure at Mayo Clinic. Again the Moovers company was told I was I'll and needed professionals...
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October 2023 by Joey Nippert
First off I’d like to thank the moving crews that have moved us several times over the years now. Thank you Rob R., Rob W., Anthony, BJ, Ed, Darrain, and Mike. You guys have done a great job! Also, thank you to Julie Willams who has been wonderful at maintaining communications through our most recent move. I’ve seen a few negative reviews of this moving company but in our experience they have been nothing short of great. They are wonderful at moving but this review I wanted to focus on packing. We used their packing service for our latest move and I would highly recommend them. Our crew told us that “we pack your belongings like we’d want ours to be packed” and they weren’t joking. They packed our TV’s nicely into TV moving boxes with bubble wrap around the television. The furniture was wrapped with plastic to avoid scratches. Fragile items like small appliances, plates, and glassware were wrapped nicely in paper to keep them safe. Everything was boxed wonderfully and arrived intact. If you want a stress free pack or move then I recommend you give Moovers of North KC a try. Also, you can specifically ask for the crew I mentioned above. You won’t be disappointed by them.
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September 2023 by Michelle Murdock
Ed, Aiden and BJ did a fabulous job on the hottest day of the year. They really cared about our move and taking care of our stuff. We would highly recommend them!Friends of ours made recommendations to use Moovers and they were spot on. Thank you! M Lohmeyer
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August 2023 by Melissa R.
They really do not deserve even 1 star. Used this company to move my home and they stole valuable items. Consumer beware and do not trust !
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August 2023 by J C.
Used Moovers of KCMO on 7/15/23. Movers marred woodwork in destination house, scratched refrigerator, asked for $200 all they reimbursed was $50. I needed repair paint for refrigerator, three different paints and a stain for a family heirloom furniture piece they scratched. Moovers rep, Shelia Worcester said 'no loss of usefulness'. Shelia, I hope you suffer the same consequences the next time you move, but don't use moovers and they don't, or short change you for any damage reimbursements. And, they said I could tip the movers? Glad I didn't.
