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December 2023 by Daniel Swiss
Another example of how horrible Minute Clinic has become with handling appointments and the schedule of appointments. Same setup where there is no one greeting you and you are met with under paid and over worked nurses acting like doctors. And helpers pretending to be nurses.
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November 2023 by Jessica Beauchamp
The minute clinic doctors were so friendly and informative. Both ladies were very kind and helpful. Highly recommend this clinic for fast and great service!
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August 2023 by Erika Graham
Very convenient and affordable clinic. Great way to treat a quick illness without wasting the whole day. The nurses are kind and compassionate and have a great bedside manner. The ability to get the prescriptions within minutes of the diagnose is invaluable for someone with time constraints. They have a new system where you can schedule an appointment for the same day. Highly recommended!
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August 2023 by Nathaly Dimas
Not reliable tests, I ended up going to ER.
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August 2023 by RunwithKimw W.
I went to fill. a prescribe for a med I was out of and they told me they close in 45 mins and could not help me. I have decided I am done with CVS.
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July 2023 by Brittany S.
Went 20 minutes before closing for my insulin. Knew that I would be paying out of pocket since I was traveling and forgot medication and it was to soon before insurance would cover. Took staff 10 minutes to a knowledgeable my presence) there was no other customers. Was asked if I had a coupon and found a coupon that it would cost me $40 to pay for the script and was told "it was to close to closing and would not process it/honor it." So instead charged by $330 for the script (instead of the $40 the coupon would cost me). They didn't even offer a consult with a pharmacist (which pretty sure is required by law). If this wasn't insulin and literally a medication that would put me in the hospital without it, I would have gone to a different pharmacy. It just shows that this pharmacy staff lacks empathy, compassion, and sacrifice 10 mins of their time to save a patient hundreds of dollars. They really do not care about patients and lack of patient care. Very disappointed.
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June 2023 by Jan M.
I actually picked up a prescription yesterday but when I got home I opened the sack and found out I couldn't open the bottle for the liquid medication. So I thought no problem I'll stop by tomorrow when I'm out and have the pharmacy fix it. I walked in this morning and a young lady came up to the counter and asked if she could help me. I explained the problem she showed me how to open the bottle and then promptly closed it back up and gave it back to me. I held up my 2 arthritic hands and said "I can't open this bottle". A voice from the back asked the girl helping me to bring the bottle back to her. She transferred the medicine to a new bottle that I can open and returned the bottle cap from the first medication which also provides the dose.There are several lessons to be learned here:1) as a consumer I was proud of myself for taking the product back so the store could see the problem and have the opportunity to fix it.2) as a customer service employee listen and take time to understand the situation before you assume you know the solution.
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June 2023 by Denise Z.
Regular employees are not customer centered and do not know their products. They are intrusive and rude. They do not like to help. 2 closers on 6/7/23.
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April 2023 by John M.
CVS Pharmacy on NW 64th St is terrible, can't get decent help, drive through you wait for 45 minutes with 2 cars in front of you, wrong prescription brand given and they get mad if you want to double check it. I needed a Precription Report of one medication I have to take to review with my Dr tomorrow and I started trying to get it over a week ago and each time they would say they need to go back and redo it to get it right and to come back with my ID to get it. Now they refuse to run the report and give it to me. By Law they have to provide me any information I want on medications I get filled there but Sean the Pharmacy Manager refused to provide me the information after they said initially they would provide . Now I have to go to a Doctor appointment and pay for a visit where I don't have the information to review. Enough is enough, going to transfer to HyVee Pharmacy and get away from poor and lazy management that doesn't care or give a damn about customer service.
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March 2023 by Adam Meyer
I filled out my information at the kiosk. Waited 45 min then when my time came up I was told to leave as they didn't have time for me. The system failed to didn't schedule my appointment and unfortunately 2 1/2 hours until closed was not enough time to do a simple procedure that takes about 10 min. For the record my time is just as valuable as yours I will never be back and even went ahead and changed my pharmacy so no reason to return here ever.
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October 2022 by C. brown
I want to express my appreciation for Rita. She helped me when no one else seemed to care! (Sorry again about my meltdown) She has a true heart of gold, Thank you! Also, to the pharmacy lady that I watched hustle to quickly fill my prescription, you are Awesome! I am grateful to these Amazing people! ?
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September 2022 by Lorie G.
The two Minute clinic nurse practitioners that were there wed, sept 7, 2022, were NOTHING short of fabulous!!!! I will always go to this location! They went above and beyond what health care providers should be required to deal with.... They were wonderful and deserve a raise!!!!!
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February 2022 by Caleb R.
I showed up 5 minutes late to my minute clinic appointment and spent 5 more minutes trying to log in through the kiosk. I could see my name on the wait list and my last name was spelled incorrectly. It wouldn't let me check in so i stepped aside to ask the practitioner for help. Her exact words were, "you are very late for your appointment. you've wasted half of it already." and she walked away. I work in customer service and I would be hard pressed to think of a worse example of care. In the end it's probably for the best. I don't think anyone wants to trust their health and wellness to someone like that. Steer clear of this location. Store# 8556
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February 2022 by Sunshine B.
If you want to receive the wrong medication from a pharmacy, then go to CVS at 5440 NW 64th Street, KCMO 64151. They'll give you the wrong medicine then refuse to give you a refund for it. They also, on three separate occasions gave me the medication that belonged to different individuals, thereby, breaching their confidentiality protocols. When I took the medicine back I had to debate about getting refunds for those screw ups. But I'm posting this information now because the last time they gave me the wrong medicine I told them that it made me sick and they basically said so what, go to a different pharmacy. I would give them a negative score. They are so far below one star it's amazing.
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February 2021 by C Bennett
this over paid nurse is an very rude man. tried to see the minute clinic today but was rejected after waiting 55 minutes because I did not have a covid test in the last 14 days. I am not sure what a covid test 2 weeks ago would have helped with. the nurse was not sympathetic with me waiting almost 1 hour to see them.in short I believe when you make your appointment it the system should ask you if you have had a covid test in the last 14 days and then when u answer no. it can reject you then, and not worrie about you putting your debit card in the machine.
