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October 2023 by Bob Region
Excell provider of superior fiber based internet to the home in North Kansas City!
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July 2023 by Nathan Harger
KCFiber is an excellent ISP and a shining example of what municipal internet service should look like.I work from home, and in 4 years of service with them there has been exactly one unplanned outage. This outage was due to a thunderstorm causing an electrical outage across parts of NKC; a service failing of the electrical company if anything. Service was restored quickly as soon as Evergy was able to restore electrical service to the affected areas.KCFiber offers FREE Gigabit internet after a one-time setup fee. This has saved us thousands of dollars over Google Fiber or any other provider. Additionally, they do not force you to use their own equipment like some of the other providers. For anyone experiencing issues with their WiFi please understand that these issues are most likely related to the local equipment inside of your home and NOT the ISP. I would strongly suggest using your own equipment and making sure that the equipment you use is appropriate for your home. As an analogy, you wouldn't blame the electric company when your electrical devices trip your circuit breaker-- likewise you shouldn't blame the ISP for issues with your Wireless Router.The speeds are incredible-- KCFiber provides Gigabit speeds for BOTH upload and download while most ISPs only provide Gigabit for download only while throttling upload speeds to a fraction of that. True 1Gb upload and download is rare and makes a ton of difference in usability. I have had my house wired for ethernet and have no fewer than 16 hard-wired devices and 30-40 wireless clients connected simultaneously and have never even come close to maxing out the gigabit throughput, even while streaming 4k video on several devices and hosting multiple websites.For the technically inclined, while KCFiber does not offer residential static IP addresses as a service, I have had the same external IP address for 4 years, so it may as well be static. KCFiber does not block port forwarding like many other ISPs making it easy to host your own websites and services, or forward ports for online gaming.The few times I needed to call KCFiber, the on-call technicians were knowledgeable and professional, even at 8pm at night.All in all, this ISP has been the best I have ever used. North Kansas City should be proud to offer such a great service for the residents here and to do so at no cost to homeowners. Please support this local ISP to make sure that the city does not allow Google/Comcast/ATT to takeover. For privacy, speed, cost and reliability, we would all be much worse off with them as opposed to KCFiber.
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July 2023 by Jessica Hazlett
Internet is down at work, their number won’t ring and their website won’t load (on my phone connected to my home wifi).My boss went by the building at 815am today and no kc fiber employees showed up
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June 2023 by Linda Drozd
My wifi went down to all devices & I called Tech Support. I am not tech savvy by any means..lol Spoke to a gr8 person named Becca who was kind & patient & walked me through solving the problem!! Thank you!!
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April 2023 by BOSS LADY
You can't get regular channels like FX, Lifetime, the ID channel etc. Channels don't even recognize this Generic Brand of Internet.If you want to add those channels you will end up having to pay money for what would normally be free with Google fiber or any other Name Brand Internet??♀️ I can't wait for Google Fiber to come near Armour Road and Burlington.
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January 2023 by CJ Smith
Had this internet for a year. My wife and I both work fully remote and this internet could not sustain our technological needs. Made our work lives very frustrating. I would not recommend this service.
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August 2022 by Candice Carpenter
Their billing system is undeniably disorganized and not at all accurate. I have been a NKC resident for 7 years, and their current customer service is awful. When I first moved here, they seemingly had things together. I have paid for services now for two locations, making the call to go with them a second time because my first experience was a positive one. Ever since reestablishing a new connection with them at a new residence years later, it has been a downward hill. They do not listen to their customers concerns and place the responsibility back on them while continuing to overcharge when their billing system is inaccurate. I do not leave negative reviews for businesses ever, and unfortunately I have found myself doing this for this company. Times are rough all around, and good customer service is imparative. Sadly, I think this company is all about numbers and you are seen as just that.
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April 2021 by Curtis D Benefield
I love that I am with a forward moving, transparent and insightful company.You will too.
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November 2019 by AlienEx_421 C.
11/25/2019 Someone from this office tried to gain access to my account change my information. Not so smart now are they.
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July 2019 by Don Jalbert
If I wasn’t for bad connectivity that drops in the middle of the day, there would be no connectivity at all. We are investigating other options as soon as we get connectivity back up
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July 2019 by Tim Nydegger
They were a very good company years ago. But now their systems and service are very unreliable.
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July 2019 by Ssor22
Lousy customer service if you are calling outside of normal business hours due to a semi frequent outage.
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April 2019 by M L
Small town fiber optic ISP, great service with a one time setup fee, then it is free for up to Gigabit speeds. They offer both residential and business services up to 10Gb!
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April 2019 by Mike Verstraete
RUN don't walk away from this company. Horrible reliability, apathetic customer service people and their IT will always blame your computer without checking their equipment, It's a free service to residence in North Kansas City but you get what you pay for.
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April 2019 by Carrie Callicoat
If I could give KCFiber -10 stars I would. We had to settle for this service when they blocked Google Fiber and AT&T U-Verse from installing fiber and this company is a damn joke. Customer service is terrible and never accept culpability, quickly blaming your computer or your router for any connectivity problems - regardless if it's brand new or has never exhibited issues before. We've replaced three routers in the past because they were insistent that it was OUR equipment that wasn't working and still, we continue to have the worst reliability I could ever imagine. Tech support is awful as well because not only do they pull the same "it must be you" card as customer service does, but they also take FOREVER to resolve anything. I seriously can't wait to get rid of this heinous provider.
