-
January 2024 by Rae Myers
All women should go here!!!!I slid on some ice and hit a curb pretty hard. I called and they got me in the same day. They fixed what I thought was wrong, but told me to fix the alignment and a new wheel was 2k, but the alignment was "okay". I decided to take it to the dealership to try and get it covered by warrenty, it was declined but the dealership quoted me 2.5k. I went back to KC autoworks, and the man told me the numbers were off so minimally that if I cant feel a difference I shouldnt do anything about it. For the wheel, he said they can replace it, but that I should go to this other business to see if they can repair it before I decide to replace it to save a litte money. I did, and they repaired my wheel for $215.TLDR: KC autoworks could have 100% had me pay for everything right then, which I was prepared to do, but they explained everything to me so well and helped me find a cheaper option, even though it meant I was giving my business to someone else. If I EVER have a problem in the future, I wont even think twice about going somewhere else. I cannot reccomend them enough, especially to women who are worried about getting one pulled over on them by other body shops. They are so trustworthy and really help you do whats best. I love this place!
-
December 2023 by Cole Garrett
I called KC Autoworx at 4:15 on the Friday before the Christmas weekend. Even though they were absolutely booked up and trying to get all their scheduled appointments finished on time before closing for the holidays, they were adamant that I bring my car in to ensure it was safe to drive prior to leaving town. Nobody else in the city would even take my call.When I arrived, they found the source of the problem quickly and repaired it for free requesting that I simply have a great Christmas. This team is the real deal and truly care about their clientele. I have no doubt I will be returning with all my future needs. Thank you guys for everything you did for me and everything you do for the city.
-
November 2023 by Kristen Bushmoyer
I’ve been going to KC AutoWorx for coming up on 10 years now and I can confirm they are hands down the best, most trustworthy mechanic in Kansas City. Their location in downtown KC on Southwest Blvd is convenient and the team is so friendly. I have always trusted Brett and the team to tell me exactly what’s wrong with my car, what needs to be fixed right away, and what can be pushed down the line a little. They are never pushy, very reasonably priced, and work efficiently! I recommend KC AutoWorx to anyone and everyone needing an affordable & trusty mechanic.
-
November 2023 by Whitney P.
The guy working the front was friendly and never pushed me to get extra services I didn't need or didn't request, just warned me about upcoming service I'll need. I love that you're able to book an appointment online and get in the next day!
-
October 2023 by Robyn Cottin
Great trustworthy service, they always explain things thoroughly to make sure I know what I’m paying for, and are honest about what I don’t need to do. I’ve been taking my car there for years, and have always been impressed with the work that they do!
-
September 2023 by Kue K.
Great shop. I was in a bind and only had a day to fix a van before a long trip. Issue appeared 600 miles into a 3000 mile trip. Great service, a little pricy but perhaps that's just city prices. I'm from the country. Also fully inspected and gave me a list of issues to be mindful of. Can't say I've had a more professional experience. Thank you Brett!!!
-
September 2023 by Fred H.
Took the car in for AC repair. It worked sometimes and then did not. They supposedly fixed it and charged $200. Just 2 days later it was doing the same exact thing...took it back and this time it cost over $500. A few days later it was doing the same thing except that now I am in South Carolina and they would not do anything to reduce the bill. I would NEVER use them again and found them to be rude and not professional.
-
September 2023 by Joy O'Toole
My husband and I were on our way back home this afternoon (9/12/23) 3 hours from Kansas City when our low tire light came on. I went to the Internet and found this shop about 3/4 of a mile from where we were. The owner could tell we were weary, got us in quickly, an employee repaired the tire, and we were back on the road inside of 30 minutes. Great service with a smile.Five stars!!Service: Tires
-
September 2023 by John Smart
These Gents are awesome!! Very impressed with the quality of work they did on my Jeep. Very efficient, knowledgeable and thorough. Quality of work was top notch. Extremely Informative on keeping me up to date as the work was done. Prices are affordable. Highly recommend using them in the future. Great job to the KC AutoWorx Team. You guys Rock.Thank youTJS
-
August 2023 by Alicia Fox
Excellent customer service turned my experience around. Things got off to a rocky start due to my car being towed late at night to the shop and me not knowing the door was blocked. When I called to get my car looked at, the call didn't go too well and I posted a negative review.When Brad saw the review, he took the time to apologize and take steps to make sure that not only were they able to help me quickly and get my car repaired, they changed my whole attitude from being upset to being really pleased. He even let me know some things about my specific model of car that I need to look out for to ensure I avoid common issues with it. I will likely be returning in the future.
-
August 2023 by Lucas Hothan
Debated on whether or not I’d do this but after sharing my story with about 5 different people and getting the same reaction I feel like it might be good to have this review on here for people who use reviews to choose a business like I do. Right now the reviews on here are stellar and this is exactly why I chose these guys. Here’s why they get two stars from me.I got a car that needed new brakes. They were getting soft plus the car has 75k on it so I knew it was about that time. I called these guys and they told me they were about a week out. Dropped my car off early-ish in the morning and got a call 5 hours later with the total if I want to proceed. Quoted me just shy of $1,050.This had me floored. I’ve had my brakes done countless time with other vehicles and I’ve never paid more than $400. My obvious thought is something else was wrong. He clarified that this was for all four pads as well as rotors. I asked what was wrong with the rotors. He told me they always replace rotors when doing pads. Are they damaged? - No. So… again, why are we replacing the rotors? No explanation.I pushed back and said no thank you, please replace the pads only. He puts me on hold and comes back a moment later to confirm that no, they will not replace pads only. Why not? His reply : “if we don’t replace the rotors you’re gonna grind down the pads and have brake dust and you’ll be back in here in 3 weeks with the same problem.”I came and picked up my car and called another shop. They confirmed for me what I already knew. You do not have to replace rotors when replacing pads unless they are damaged , which they said they were not. The new shop took my car immediately and took a look and found heavy rusting on the front rotors. They offered to replace all the pads only if I wanted but recommended to do the front rotors based on the damage. I said quote me for everything and they did it all for $750.I have no doubt these guys had the best interest of my car in mind by refusing to replace pads without rotors. Problem was they didn’t have my concerns in mind at all. Just to reiterate - you do NOT have to replace rotors when replacing pads. Full stop. If you want to make that recommendation, great, but refusing this basic service was wild. This is not to mention another shop did the same work for $300 less - and no - it was not the parts, it was in fact the labor and I have the invoice to prove it.Two stars because the people I spoke with were nice and professional. Not mad at you guys - but this experience was not good and people should know this is your stance before coming to you to do any work in their vehicle.
-
July 2023 by Kitty Barrett-Kraai
This place always makes me feel comfy and taken care of. They are super honest. They work with me on what can be fixed, what can wait, and even told me when my car was not worth the work it needed. Huuuuuuge money saver. Plus sometimes they have a cute pup in the shop. I also love the location, I can drop the car off and explore downtown :)
-
July 2023 by Christopher Bardell
These guys are great. Several months ago I had a lot wrong with my car, it wasn't starting for one, they fixed everything. Then yesterday out of nowhere my car completely died (i was expecting very bad news this time), they allowed me to tow it right to them, and this morning they fixed it (a ground cable issue), gave it back to me, and didn't charge me anything.I had to write a review.(This is the 39th St. location. I've never been to the other locations.)Service: Transmission
-
July 2023 by Cassie C.
I brought my daughters 2104 Camery in for a service and am impressed with their honesty and efficiency. They gave me a time I could bring it in and how long it would take. Both were accurate. They also were honest in the service and what needed to be done. Chris was great and I appreciate finding an honest machanic I can trust for my daughter. Thank you !
-
June 2023 by Geoff B.
These guys are honest and don't gouge you. I have taken my Bronco here twice for service. Super nice people and thorough service. They keep their place clean and conveniently located in the neighborhood. No upselling. No BS. Highly recommend.
