December 2019 by Robert Blehm
Jennifer Hubbs, the agent at this location, is a nice person hands down. Her office is staffed with seemingly helpful and pleasant people. Don’t mistake this for competence or experience. If you never file a claim, you’ll be satisfied here. This office will happily and in a friendly way accept your premiums.Get an agent that has expertise and experience, not one learning the business on your dime. State Farm Is a very good company, but only as good as it’s weakest link. The agent must know what they’re doing. They must have integrity and do what is right.I made my first insurance claim in 25+ years for a broken windshield. My agent advised me that “State Farm“ wouldn’t pay to fix my vehicle with OEM or equivalent parts. Additionally, she referred me to a repair shop that was not familiar with my vehicle, or how to fix and repair it. I was then informed by the shop that used/refurbished parts were going to be used. You have to respect honesty.These issues were brought to Ms. Hobbs attention. She advised me she was “Powerless” and her hands were tied. UNACCEPTABLE. I had to spend hundreds of dollars above my deductible and waste many hours having a windshield properly installed.When this was over, I was out of pocket my deductible (no problem ) and hundreds of additional dollars just to have my vehicle correctly repaired. This in addition to many wasted hours on the phone, in essence doing her job for her, completely UNACCEPTABLE.In this case my agent was "Not like a good neighbor, and was definitely not there".UPDATE: 10/2018I was contacted by a friend who seems to have the same problem I had with Ms. Hubbs. Very unfortunate. I and other family members have used State Farm for over 40 years. Service & claims seem to vary wildly with the only variable being the agent. If you live in southern KCMO or Johnson County, KS, Harlan Parker & his son (State Farm) are very professional. Issues are handled effectively and with integrity. Maybe after some more experience/training, my former agent will learn these simple skills? Until then, proceed with extreme caution.
