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“I got bounced around over the phone between several different departments with T-Mobile, nobody could figure out how to help me. I went into the Ward Parkway location and Scott helped me. He took time away from his break to help me through every step of the way. Couldn’t have asked for a better experience or better help! Love this location, they’re great!”
“I want to commend Jesse, an associate at Barry Rd store. I had problems with my phone. I'm 76 years old but it was my fault something I've done wrong and Jesse straightened everything out for me in just a few minutes and I really appreciate the service here, that's why I've been a customer for 25 years thank you very very very much, Jesse!!”
“SKYE was AMAZING! She took care of us quickly and was super professional. She had a great attitude and she made this process fast and made sure we were all taken care of before we left. I will request her every single time. If you are going to this store, ask for her!!!!!!”
“I left a review about 7 months ago as I was pleased with my service at T-Mobile and this Zona Rosa location. Today, my elderly mother was taken to this same store with a friend, as I am BUSY at work. Steve, with T-Mobile was VERY patient and worked with me over the phone and my mother and our friend in setting her up with a new phone and getting it all set up again. I just cannot say enough good things about T-Mobile and this store. I was a former Sprint customer and had no issues with them, but now that I have T-Mobile.....I am perhaps MORE satisfied than ever. Thanks Steve and T-Mobile in Zona Rosa! Much appreciated.”
“I highly recommend this store in Midtown. Darius was a big help after I lost wifi at my apartment for a couple days. I got their wifi router & was in & out within 20 minutes.
He recommended that I switch over from my current provider to save over $70 a month with both services. Very knowledgeable/professional young man.”
“I had a wonderful experience doing an upgrade on my iPhone. Raven stayed until my phone was completely installed and ready to use. Super friendly and knowledgeable ladies at this Antioch Road location. Thanks, Roben;-)”
“We had an issue with our bill because of a trade in that didn’t get applied. We ran up here about an hour before closing and explained our issue. We had all the necessary paperwork with all the documentation of what was done. Alexis and Heather were amazing and called up Verizon and got it all cleared up. Fantastic customer service, friendly and personable. I will be sure to recommend this store to anyone that has or wants to switch to Verizon”
“We have been at Spectrum Station for almost a year, and I truly cannot say enough good things about our experience. From day one, the staff has been incredibly supportive, communicative, and accommodating to my child’s needs. I always feel confident that my child is safe, supported, and well cared for while he’s there. They genuinely care, and it shows in everything they do. I would absolutely recommend Spectrum Station to any parent looking for daycare.”
“Aaron was amazing! We were led down a rabbit hole of “promotional savings” by a franchise store and our bill was outrageous! He knew right away why I was flustered and sat down with me and went through our bill. He highlighted all the things that were costing me extra money, and even went above and beyond to help me through the customer service phone call to remove the extra charges. Super patient and willing to truly figure out your bill!”
“My husband and I are 23 year customers of Verizon. We’ve had several issues with Verizon but the most recent was a humdinger!!! We went to the Verizon store at Ward Pkwy. and Tamia worked with us tirelessly, spoke to V Customer Service for quite a while and was VERY knowledgeable, patient and kind. We are Seniors and have no tech savvy. She resolved our issue when we had dealt with multiple people both online and in-store. She deserves, at the very least, a first class cruise or the equivalent thereof!!!
Thank you, Tamia…you were a Godsend!!!”
“Update after second visit: Travis C was very helpful with getting my replacement phone set up and even checking the Sim card and replacing it due to some minor wear from being used in multiple phones. He was also very informative and helpful with other questions while we charged my new phone to be able to transfer my data. Late visit was really close to closing, but he still took the time to make sure everything was working right without rushing the process.
1st visit: Employee seemed bothered that I walked into the store when he was sitting down on his phone. I had a replacement phone ordered because my phone stopped having working bluetooth and wifi after receiving the phone as a replacement through having phone insurance. Replacement phone is on backorder and no answers on how long that could take, except buying a new phone is the only way to get a replacement that has full functionality.”
“Thank to Elizabet she was very kind and professional. She helped me with a problem I was having with my phone. Highly recommend this store⭐️⭐️⭐️⭐️⭐️”
Open 24 hours
1000 E 9th St, Kansas City
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“I had amazing service. LOVED it. Prior to quarantine, I needed work-from-home internet .... FAST. Plus I was living in a really old building. Great service. Excellent speed. Never had an issue. Thanks all.”
“I had to finally buy a new phone. Wasn't happy about breaking the old one and changing up. Costs of phones are higher now days. Anyway, a woman named Unique helped us the other day and she did a great job. She explained the porting process to get my number from the old company to my new Spectrum phone. Samsung galaxy a16 is great for me. Thanks. Happy Holidays.”
“Mr. Ser Oliver was the best Spectrum representative I have ever worked with. He was extremely helpful, kind, and patient. My Grammy now has a new and working phone thanks to him!”
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“Gabe assisted my mom and i in purchasing new iphone 17s, he was very personable, vibrant, and efficient. he even assisted my mom in recovering her photos so she could back up her old iphone! we will definitely refer others to this location! Even Evan was very nice and we talked about fallout 76, these young men are very sweet!”