-
September 2024 by Zach Arnold
Transparency through every part of the interaction, from availability to have the first inspection done, the detailed work orders and simple approval and payment process to pick up the vehicle. Have had 2 separate repairs done recently and very happy with the estimates of time to repair and cost. Thank you!
-
August 2024 by Sophie Roggermeier
Amy goes above and beyond!! I asked for a quote after getting incorrect information from another shop (recommending that I get a timing belt replacement when my car does not actually have a belt but a chain), and Amy kindly and humbly corrected that mistake and pushed me in the right direction! The shop is so communicative and clear -- I recommend them to anyone in KC, but especially those that have ever felt intimidated or misled by other shops!
-
August 2024 by Chris Dandurand
Fast service and nice people. We will be back.
-
August 2024 by Javier Castillo
Responsible and nice people I love fix my car in this place
-
August 2024 by Renee Sheryl
The dealership wanted to charge us 3K... This place charged us about half that much because they actually knew what the problem was. Happy with their honesty and great service.
-
August 2024 by Tyler Graef
The clutch on my Jetta was replaced. Questioning the pricing. I was quoted $724.67 to replace the left head light and $1,652.45 to replace the water pump. The headlight assembly is a 100-200$ part that requires a dozen screws to remove the plastic bumper then the cord to be unplugged. Kelly Blue Book lists the fair price for a water pump replacement at 1000-1200$ and a clutch replacement at a dealership at 2000-2200$. The driver door started to make an audible popping noise after receiving it back. Was told they would see what was causing the door issue and doubt they tried too hard after getting a text that is was completed ~10 minutes after dropping it back off. Almost positive they opened the door and decided they didn't want to do anything. Next time I need repairs, I will borrow a car from my family to give myself the ability to get quotes from other shops for comparison as the signs indicate their pricing is high.
-
August 2024 by Tannor Williams
Great communication and easy to use website made a stressful process incredibly simple!
-
August 2024 by Kara
First time visit for my 2017 Audi TT because my Audi care finally ran out. Couldn’t be happier with the service! Everyone was friendly and made it as painless as possible to get my car in for an oil change and tire rotation. I will be getting my services done here going forward. Thank you!
-
August 2024 by Mary wright-garcia
Scheduled my Audi for service , 3 weeks in advance, appt time was 8 am, arrived on time, The service was extremely slow , we didn’t receive our vehicle back until after 3 pm.
-
August 2024 by Katelin Miller
If you have a Volkswagen, this is the place. They were amazing, communicative, and super timely! They took the time to check over my vehicle thoroughly and explained what was wrong. I will definitely continue with Importmasters for car services in the future.
-
July 2024 by Chelsea Spackler
My 2018 Audi was throwing a code for RPM/Coolant malfunction, called Importmasters and they did a diagnostic test on it. Found out it was my water pump, they replaced it and were so easy to communicate with. Larry sent a personal text after the service was completed to make sure my car was running good. Great experience, highly recommended!
-
July 2024 by N Benny
I’m super thankful I found this shop. I had called around different places to get my Audi fixed because it was having a coolant leak issue and most places would turn me down because they didn’t work on Audi. I found this place and they took me in. I got my Audi fixed ( they replaced two items in my coolant system) and I had my car ready in 2 days. Runs good now and leak is gone
-
July 2024 by Hair by Rita
The owner went ahead and replaced the drive belt, tensioner parts on my car minus the $300+ additional charge, as it came off during the test drive after replacing the water pump when the A/C was turned on. New Beetles--or at least my early 2000's model--have A/C-wiring issues that no one has been able to diagnose, other than Audi & Porsche have higher quality, more resilient wiring over the years than VW, an auto tech once told me, so I haven't used the A/C since. I really appreciate this, as more money went into my car today than it is worth! I dread car shopping, however, I imagine to the auto shops dismay, it's quickly becoming a necessary evil.
-
June 2024 by Bryan Lichty
Knowledgeable mechanics, friendly staff, in an efficiently run shop. Small business locally owned and operated. This is our go-to VW and euro import service center in Kansas City area.
-
June 2024 by Bryant Bell
Great service! Not only does Importmasters have honest prices but they have great customer communication and give thorough answers to your questions.
