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October 2023 by Danielle Kempker
I brought in a hard copy script over a week ago and I was told it would be ready yesterday. I called today and they said my script is lost and they can’t find it and even if they did, they are short staffed and not able to fill it today. I have SO many concerns about a pharmacy “losing” a script for a controlled substance and then the level of customer service on not filling it if they do find it since this is an error on their part.
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October 2023 by Amie Stotler
I waited 3 hours at the pharmacy, checking in 4 different times, each time they said they were still working on it. Then 20 minutes before they closed, they informed me they didn't have the medication in stock. I don't understand why they couldn't tell me that initially. I wasted an entire night waiting for a script that was not even in stock.
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September 2023 by debralee hickok
I know pharmacies are busy but this place is a joke. Customer service is lacking at this pharmacy and they make sure you never want to get filled here again. DO NOT FILL AT THIS PHARMACY!
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August 2023 by Hear er
Contacted all the 'major pharmacies' not one could figure out the ER Dr had written the rx wrong. Lisa recognized it immediately, Contacted the hospital and had it ready for me in 15min. Cheryl was helpful and kind too. Now I know who to call first ?
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August 2023 by Judy G.
Love this Hyvee store. It's our favorite store to shop the deals and savings you get on gas. The employees are so friendly and always there to help you find something. We recommend this Hyvee for all your grogery shopping as well as customer service help.. and much more.
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April 2023 by David Massey
I have only ever used CVS pharmacies. Never again.Hy-Vee Pharmacy treated me like a human being. They didn’t go out of their way, didn’t do anything crazy. Just normal, common decency. I had to call and ask if they had X med. Which I am sure they are asked 100x a day. But they didn’t make me feel like a burden for asking. I didn’t feel like I was bothering them. They had manners, returned my manners. I don’t even like Hy-Vee that much, but it’s where imma do my shopping from now on.
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February 2023 by Anonymous Anonymous
I've always loved this pharmacy until the long time Pharmacist left. It has went downhill. I called the other day about an extremely important and much needed prescription that the Dr wanted my son to start ASAP. The girl on the phone, Dena? Deana? Was very rude. When I got to the pharmacy to pick up my prescriptions there was a guy standing next to me and people behind me and my daughter next to me. The girl behind the counter announced out loud each of my prescriptions so every stranger within ear shot knew what prescriptions I am taking. There was no need for her to say each one out loud for everyone to hear. This is definitely a HIPAA violation.
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January 2023 by Megan Melissa Nicholas
I can say this to All Hyvee, F disgusting grocery store on planet
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October 2022 by Kodiak Kingston (Kody)
Bad customer service all around. Called multiple times a week to check on a transferred prescription, each time they lied and said they created a profile and contacted the doctor and previous pharmacy. By the next time I would call nothing would be there and they said the same thing again.
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October 2022 by Alexis Medina
They were going to stay as late as she could if I needed the steroid for my son before morning. That’s just another reason why I love everything about HyVee ♥️
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May 2022 by April Nerich
Very poor customer service. I was told a script would be filled. I came back a week later and they told me I have no refills and my Dr didn't respond to their request. CVS would have called me so I knew I would have no medicine. They chose to just not let me know until I show up. They said Hyvee just doesn't do things that way. Hmm didn't know customer was optional running a business. The tech was apathetic at best.
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May 2022 by B N
This is the worst pharmacy I've ever been too. My plan. Get all my meds, grocery shop, then get gas.My dr sends a prescription here. I call the next day asking if it will be ready and letting them know I would like my prescriptions transferred.First they tell my insurance whom they billed without asking (HIPAA) me that I cannot get my prescription. Legally, they said it would be against the law to give me my prescriptions. So I say oh really I'm a licensed RPh in this state, what legal reason is that? She then lies to me twice more before i asked, are you going to fill my prescriptions or do I need to go somewhere else because I need my medication. Then this horrible horrible woman hung up on me. Gladstone, I don't care where you get your meds from, don't get them here. Their pharmacists are the worst.
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March 2022 by Evan LaDue
Raw chicken! Tonight my girlfriend and I got Hyvee Mealtime meals from this location as a quick and easy dinner. My food was fine, however my girlfriend got the Chicken Caesar Salad, which had raw chicken in it. Raw chicken is dangerous and never should have made it out of the kitchen, let alone served to a customer. The exterior of the chicken was grilled as advertised then sliced into strips, however the entire center of the chicken was still pink, cold, and raw. I’ve had good experiences with this Hyvee’s food, however this is unfortunately a turn off.
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March 2022 by Mary Louise Mack
This is the store that delivers to my address. IF they have what I need in stock and IF they don’t screw up handing my order over to the delivery driver. Honestly, it’s a crap shoot. Sometimes it goes smoothly, and sometimes I am waiting, hours later, for groceries that may or may not be on the way. Very frequently they are out of items and have to make substitutions, which may or may not be adequate. Today they wanted to give me wheat pie crusts instead of the gluten-free ones I ordered.
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March 2022 by maya t.
Very nice staff, little expensive. crusty dusty yucky mucky ducky sucky egg section tho
