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April 2024 by Michael Renfrow
very knowledgeable and helpful
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February 2024 by Michael drummer
H&R Block has been doing my taxes for 5 yrs never had any problems and will continue let them file my taxes check them out the location on independence Ave in kcmo it's clean there helpful and they explained every step
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April 2023 by Susan Swisher
I do recommend you to go to h&r block they're good at fixing your taxes if they mess up and they help you in a timely fashion and are very polite people
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March 2023 by Tisha Kidd
Negative experience with front desk staff. Staff member was taking a personal call while I waited for my tax professional. During the call she consistently used a racial slur and asked the person on the phone about coming up to the store to get “tree”. Staff member was also dismissive to a Spanish speaking customer and showed little effort to communicate with her even though she was speaking some English. I’d choose a location with higher standards for the people they hire, with staff who don’t use racial slurs, and who treats all customers with respect no matter what language they speak.
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October 2022 by David Simia
Find and support your local C.P.A…OR…TurboTax is a bargain…TaxAct , Credit Karma, Jackson Hewitt…!!!Do not use H&R Block IMHO! Tax returns for 2019 were prepared by an H&R Block bullpen employee???. They input the incorrect SSN and this incorrect input impacted 2019 AND 2020 and refunds were delayed for both 2019 and 2020 AND PROBABLY 2021. Tax year 2019 was finally received after an 18 month delay. Tax year 2020 is still delayed for almost 15 months caused by the 2019 error. This process has been ongoing for almost 3 years...with no end in sight!An H&R office manager acknowledged the error and prepared a representation letter on the corrective steps that he would undertake to correct the errors. Copies of the letter were given to the parties and the office was asked to put a copy in the respective files.Facts:1. H&R Block prepared the return!2. The taxpayer, a minor, merely signed the returns that H&R Block prepared and processed!3. Their representative (Mr. B) acknowledged the errors!4. They provided a letter how they would correct the errors.5. A company “Senior Paralegal?????”, MSA, in a letter dated December 2, 2021 challenged the authenticity of the letter referenced above and their accountability stating “We have no evidence that delays you appear to allege…are attributable to H&R Block”. They admitted an error but they have no evidence????.6. Further information continues to allege shamefully that a minor is ultimately accountable for the input error. H & R alleges that they were provided inaccurate data verbally or ?. Go Figure. They had multiple W-2’s to review, not 1, not 2, but multiple W-2’s with all of pertinent information needed to accurately prepare a proper return (s) such as Name, payee, address, SSN, withholdings…and to specifically verify the SSN. That is SOP for the overwhelming cadre of tax preparers. Apparently, it is not for this operation and, accordingly, that magically wipes away any H&R accountability!!!! H&R Block has not provided one verifiable document to which the taxpayer is entitled to prove their allegation of no responsibility. They only make shallow claims.6. Past representatives did not give any evidence, IMO, that they thoroughly had strong desire to investigate the matter such as talking to the preparer of the returns in 2019, the supervisor, reviewing the files, etc. to expedite a quick and just resolution! They hid behind privacy mumbo jumbo…totally unnecessary if they would just investigate the matter internally. You make a mistake…own up to it. You do not need redundant forms and consents to find out you made an obvious error...except to blur the facts. The facts are clear!7. Delay, deny, attempt to bully and intimidate is the apparent customer service model that H&R employs, IMO.This disadvantaged the taxpayer financially and, yet, they claim no responsibility. The taxpayer had to borrow money for school needs since the refund money was not available and, yet, it isn’t H&R’s fault. It made completing FAFSA more challenging since the returns was not corrected and, yet, it isn’t H&R’s fault. It has the potential to complicate her Social Security earnings calculations as well. It all began with the incorrect preparation and, yet, they claim… not me, not me…the man behind the tree and, therefore, it isn’t H&R’s fault!IMO, this is unprofessional and indicative of a poor work product. They blame a “minor”.p.s. Information has recently been obtained by a U. S. Senate staff in discussing with the Tax Advocate Service indicating the possibility that H&R block may not have even mailed in all of the returns that they stated they would process. IT JUST GOES ON AND ON!! SAD FOR A COMPANY AND REP'S TO ACT IN THIS MANNER!!! SHAMEFUL IMO.
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August 2022 by isidroc
Because she was too nice
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August 2022 by Christina Monroe
Very informative
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August 2022 by r chavy
It's fast no hazel.
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August 2022 by Meioleen Olpet
Better in helping customer
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May 2022 by Tha One
My Lovely Mother and I have been going to this Same H&R Block they're Phenomenal in customer service and Top notch Knowledgeable of everything! Very fast filing and returns, Never had a Problem! Besides one New person who messed up and I had to wait 6 month's to get my tax check! I will stay with my usual Fabulous tax people ???
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March 2022 by JJ Cooper
The lady was very good at her job
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March 2022 by Kimberly Littleton
Great service, friendly, professional
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February 2022 by Timothy Miller
I gave a 4 because the rep i had was absolutely fantastic
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February 2022 by Magen Rector
Respectfully and happy worker that enjoy there job
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February 2022 by Elizabeth Kos
Rachael Ruiz is great at what she does
