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June 2024 by Nichole Heavenly
This office is completely useless. They try everything they can to not see patients. Even trying to call weeks in advance some how they never have a doctor available even though the place is always empty. I think they just hate seeing black people
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March 2024 by Lashonda Betts
My appointment was 3-15-24. I have been a patient at Hope Care Center for years. The staff was very nice, helpful, and informative. I want to thank Nurse Shelly who went beyond measure to assist and accommodate my condition...
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March 2024 by Kimberly Kimbrough
I have been going to this clinic for several years. It used to have volunteer doctors who had a heart to come and help people who do not have health insurance. Over the years, I've experienced improved services from the waiting area, the TV that displays healthy messages, the appointment reminders by phone and text, and the services that they provide. Dr. Ott and the other doctors have been exceptional. And the lady at the front desk remembers by birthdate and she's been wonderful. HFC is a diamond in the rough nestled on Prospect Ave. They are experiencing growing pains but they've met the demand and it the quality of their processes has improved. They are vital to the area and they have shown me the utmost courtesy and respect especially on my worst days.
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March 2024 by Michael Castellano
I was searching and searching for a family clinic and everyone said that there’s no openings till July or November and I really needed to go to the doctor then I found hope family care center I called and there was definitely openings I was happy my experience going there was great dr ott and staff are great no complaints
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March 2024 by Chuck S
I had to visit since I didn't have an established primary care and this was the only place that could see me without a 6 month wait. The location is very clean, staff friendly, and doctor Ott was attentive to my needs, listened with empathy, and gave thoughtful guidance to my situation.
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March 2024 by thomas gray
Only visited once and am new to area, and picked because proximity and is “preferred” by my insurance. Had no problem with doctor he seemed good! As an organization I give it a zero!!!! They ordered tests at places out of my insurance network. When I called to get the the correct locations, every single time I left a message that was never returned (5 times) and spoke with 2 people who promised to call back and never did. Unprofessional to say the least, all I need is a test preapproval and they could not handle that. Now I have my insurance company take over DO NOT GO!!!
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December 2023 by Ethelyn Ray
A BLESSED STAFF AMEN
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December 2023 by Rynesha Simpson
Love the doctors they are understanding would recommend it. To others
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December 2023 by Liam Sumnicht
Dr Kettler and her nurse were exemplary; smart, compassionate, kind.Front desk staff was wonderful.I look forward to returning for my next check up.
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November 2023 by Alaizha PeppaKorn
I got a text from some recruiter named Christine. We spoke briefly about a job. Id asked her to send confirmation of the interview, time and, place. She did not send anything because imo she simply did not want to interview me for the position. I missedthe interview because i never received a receipt noting the interview was official. Karens in these fr recruiter positions are the sole reason companies cantfind good talent.
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May 2023 by Christina Brewer
Overall it was good experience. The staff is friendly and showed such compassion an empathy. I really appreciated that. Also I was able to get an appointment quickly. So another plus.
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May 2023 by Cheryl Dempsey
Dr Lambert does not soon over the prescriptions in the same day that you are there and sometimes you don't even get your prescriptions that you need
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January 2023 by chadandamy
Had an appointment scheduled for today scheduled for 3. I got there and it said they were closed due to a water main break. That is fine, but I didn't even get notified. I called and the scheduler didn't seem to care, no apology. I took off of work and wasted my time going there today.
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January 2023 by Betty Williams
Still playing the mask game nearly three years later
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January 2023 by Emily Wills
Do NOT go here. This place is not run right. They claim to be helping people that are uninsured or low-income and instead stick people with bills that they can’t even afford. Try to ask in advance, and you’ll get the run-around. No one knows what anyone else is doing, and I’m just not that stupid to get stuck in the end. They claim that they go over financial help in advance and don’t. Instead, they want you to show up, fill the paperwork out, see a doc, and then be told you will pay the full fee of $150-200. They get you there based on lies and hope you won’t leave. Why not be transparent to ensure you get paid promptly, for starters? They decide the fees when they feel like it. What a nightmare for anyone needing healthcare and in a bad position to begin with. An excellent way to screw people’s credit up and leave them even worse. Then you owe that, and what can’t go back or owe thousands if you do? Unprofessional and against everything that we are taught in public healthcare. Be thorough and correct, or it’s indeed NOT helpful. Scammy, to say the very least. Call around if you are uninsured, and you’ll find much better prices than their full price and a much better atmosphere. Don’t be fooled.
