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“Great people: from the moment I walked through the door, I had three associates working hand in hand to get me taken care of. Very friendly and helpful in every aspect. At HD or Lowe's I'm always lost trying to figure out where to find help...”
“Had to replace my 30 yr old craftsman reciprocating saw...found a Bauer one at Harbor Freight for $39..It will only be used sporadically...so will see how it lasts..don't have high hopes it will last as long as the Craftsman but it wasn't top of the line when I bought it either...”
“I used their website for a business purchase. Their email response was prompt, their delivery quick, and their prices (closeout sale) were low. I'd buy from here again!”
“I’ve used several Ace Hardware locations in the past, but this one is by far the best I’ve been in. The team working here has always been extremely friendly and helpful, and recently they went above and beyond in their customer service to me. I purchased several large items online, to be picked up in store, and they called within minutes and offered to cancel my purchase so that I could buy them in-store for what amounted to $300 off the total price due to in-store promos which didn’t appear online. The guys helped me load the items into my car, which included unboxing a lawn mower since my tiny trunk wouldn’t fit the box; and, when we found that one item couldn’t fit at all they offered to deliver it the day after at no cost to me. I am very glad to have used this store for my purchases and will definitely come back in the future.”
“By far the best ace I’ve been to, every time I go James is always giving me top notch customer service. He helps me find the things I need and always has a pleasant attitude.”
“This business is top notch. Traveling home from Montana to St. Louis I had a bearing go out on my utility trailer. I stopped there to see about renting a flatbed to get it home. They suggested the might be able to repair it. I continued home while they took a look at it. It turned out it needed an entire axle - not something they do. I got a flatbed in St. Louis and went back to get my trailer and they helped load it a day and a half later. For the diagnosis, the storage and the help loading it they did not charge anything. For anyone in the KC area looking for a customer friendly rental place this is it!”
“Today I bought paint, and the girl Viviana was very kind. Another lady with short hair helped us too. And the cashier, Stormy, was very good to us. Helping us a lot today. Good people in this business.”
“Good selection of things homeowners in surrounding neighborhoods actually use, need and want. Someone is always willing to help find just what I'm looking for. Staff is friendly and helpful no matter who is working. It's a great local hardware store.”
“Very kind staff, well stocked. It's one of the hardware stores the is old fashioned and that's exactly what we need. Theyve got the bits and bobs you're looking for amd theor staff knows the store like the back of their hands. It's fantastic.”
“Great place to store a car, heated, safe, centrally located, great price for what you get. I keep a vehicle here, and it’s fun just to pick it up and drop it off to see all the different vehicles they have down there. Nice, helpful folks.”
8AM - 4:30PM
1501 W 31st St SUITE 607, Kansas City
Hardware Stores
“This place sells wholesale and in bulk.I only needed two screws . They we kind enough to take time to help me find what I needed. Wish more businesses had this Customer service”
“It's a big box store, but they have a pretty good selection of most things you would typically need hardware wise.
The garden center has an alright selection of plants, even a few heirlooms in the spring.
The staff is usually friendly and helpful. They are typically busy and sometimes take a little while to free up for assistance, especially when busy.”
“I needed some door latches and weatherproofing strips, stopped here after my haircut just in case; and they had just what I wanted. So pleased. This store is butch approved.”
8:30AM - 5PM
7400 E 12th St #4, Kansas City
Hardware Stores
“Kaitlyn and staff came to the rescue after my case had some damage. They sent out new hardware, door and shelves quickly and now I'm back in business!The case is well built, lights up very bright & attracts so much attention! I plan on adding more as my knife business grows.”
7:30AM - 8PM
311 W 72 St, Kansas City
Hardware Stores
“Been meaning to say some kind words about my wonderful, friendly local lumber yard.Store manager Russ, and hus right and left hand employees Ryan and Mark, are simply great!They recently came through for me as I needed to special order a couple of items for my home there in WaldoI hope and pray there store remains profitable and these kind folks stick around”
“Great customer service! Quality products. 1 board cracked in half & driver called it in and they reached out to us in less than 30 minutes and will have replacement sent next day! Best service I have seen in years! Thank you!”
“I love this hardware store. Best customer service I've had in a very long time. Don't get this kind of awesome service anywhere else, including various other types of stores. Thank you, Gentlemen!!”
“I purchased Rockwood shutters from Home Depot. The sales people were nice, helpful. I had a choice of doing a virtual measure of my windows with a rep from Rockwood or having someone come to my home. I chose virtual. Skeptical but WOW. Candy Armer from Rockwood was awesome. Together, we got it done with little effort and she got me an estimate. Next, I got an email from a member of Rockwood's Concierge team. They informed me that they were there for me throughout the process. They made arrangements for the final measure. The installer came and was terrific. We went over all the details, how the shutters would be mounted, open, close. My windows can be tilted in and cleaned top and bottom -- all accounted for. A date was set for installation, Doug came, installed them AS SCHEDULED. NO DRAMA and I L O V E this product. They are gorgeous! I highly recommend both Home Depot and Rockwood. Home Depot has the BEST payment plans to you can pay over time. I've done it many times and had great success. Rockwood exceeded my expectations multiple times.”
“There was a mixup with my online order so when I returned my items and received an exchange, the assistant manager, Jerome Pyburn, which is what’s on my paperwork was very friendly and accommodating. He Corrected the mixup which ended up being my fault.
This person with the extra mile to help me, we need more people like him”
“Memorial Day project. We visited three home improvement stores. No customer service. We returned to Lowe's for pavers. A gentleman was loading his car by himself and Christian stopped to offer help! Could have just walked by but he stopped to help. Our pavers were heavy, I was struggling to help my husband load them. Christian gladly loaded them and was not impatient when we had to rearrange our trunk. We found just what we needed and got much needed help!”
“I had the best customer service helping my elderly mother obtain cabinets for her kitchen island. They were so patient with us. Employee Araceli and Brenda! Thank you for your kindness! They did a fantastic job.”
“Ordered paint and the young lady working was very helpful.
Then, I had trouble at the checkout, and the gentleman working there was very helpful as well. Both were very friendly and pleasant!”
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“Pros: Good variety, good quality of seeds and spices, location
Cons: Parking, Prices on some items, lack of information on spices and coffee, floors need upgraded in some areas, customer service
I have been to this location on several times as well as my father. He in an expert Gardner and I am a certified professional Landscape Designer with 10+ years in the industry. I love the bird plant seeds that this location has to offer. However the conversation with the staff is strained and come with a lot of effort as they seem to not really care to discuss the particulars of certain questions regarding their selections.
I am not sure if this is a post-covid issue but it is not acceptable and needs to be addressed. I asked a woman who I was ordering seeds from various questions on some wild flower shade mix. I asked her what the shade time was for the and she acted abrasive and bothersome at the question.
I asked several other questions and received the same response which led me to finish my transaction and leave the store. The next time I think about visiting this store I will consider whether I want to experience poor customer service again.
Parking can be a bit of a bother on the weekends but is usually not an issue if you know the location and are familiar with its surroundings.
The price of items in this location are a bit high and may be mass produced. I mention this because I have found several of the items located here at nearly 25% cheaper at other locations. This may be due to the locations overhead. For the most part I would say that the price can seem high for some things and fairly reasonable for others. Do your market research if money is a priority.
One last thing that I want to bring up is the condition of the floors and the how the transitions from one room to the next can be precarious so use caution if you have mobility issues.”