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December 2023 by Yolanda Kelly
First I used the minute clinic. They got me in earlier than my appointment time. The main practitioner is awesome. She was straight and to the point. Which I like. I ended up with 5 scripts. I've never used CVS pharmacy because the one on antioch is horrible. But the minute clinic was on point. So WTH lets try out the pharmacy. She sent my prescriptions there. There was a long line but the ladies were on it. The pharmacist was even doing her best to help the line. But I want to give a shout out to the woman who was next to her Nov 30th in the evening. Grey hair glasses I did not catch her name but her customer service and sence of urgency was top notch! Thank you for your compassion! You are the reason I will return. I had my appointment and got 5 prescriptions filled and was out in an 1 hr 15 minutes. And it was super busy!!! Thank you CVS!
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November 2023 by Bambi Powell
Why is the drive thru never open and I’ve been trying to call them for two days and never can get anyone on the phone even after being on hold for over 30 minutes. They are under staffed, I get that but come on I work, I have four children I get it but this is peoples medication here ! This is ridiculous ! I will be switching to Walgreens for sure !!!! I hope they are able to get it together !
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October 2023 by Ruth Jackson
Why do you tell people to call to check on prescriptions and then don’t answer the phone? This has happened so many times.
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September 2023 by Carrie Sandoval
The nurse practitioner in the health hub was very rude and inconsiderate. I had an appointment at 450pm, there was a customer needing assistance on the kiosk where I had to check in. This made me late checking in for my appointment and the nurse practitioner said I had to make a new appointment since I'm late now. This was of no fault of mine and was turned away.
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August 2023 by Sofia Castellano
Can be rude over the phone. Medicine on auto refill not ready on the date I must have it. My previous CVS always made sure I had my medicine on time! CVS Vivion: out of medicine and didn’t reorder on time, long lines in drive thru, the staff ignore you at the indoor pu window, being told that this pharmacy is not the same as my previous CVS (which always kept up with all my scripts!). I have been with CVS for over 20 years. This is the worse I have ever seen one. I sincerely hope that the owner of this location does an overhaul and uses the NKC location as a primary example!!
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July 2023 by Monte Smith
I was trying to use sell checkout but it rang up half of my buy one get one 1/2 off items as regular price. The lady started to ring them up correctly, but manager said she had to ring them up as 1/4 off. If she rang both items as 25% i understand , but 1 regular and second 25% off doesn't equal 1 as 50% off. I just lost my mom yesterday so i was willing to fight this. But the math just doesn't add up.
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March 2023 by Extreme Entertainment
This place is a horrible joke. Went here and the shelves are bare. Asked the pharmacist after being ignored for 10 minutes if they had Sudafed and he said "We sure do!" Turned around and walked away while I was ignored again. Then they closed the pharmacy with me standing there. This is no way to treat a customer. The worst. I would not give these pathetic excuses for human beings a single dime. Seriously, this place needs to close and the rude people all need to be unemployed.
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January 2023 by Michelle Ojeda
The cashier Carlos was very, very rude! I had a coupon to use and I started using the self check out. But, i wasnt sure it was the right account. He came over to see what the issue was when another employee in the pharmacy told him that I needed assistance. I asked him if he could check my account to see if I was using the right phone number. So we went over to a register which he had an attitude about. Then he was very rude to me! ... Didnt talk or say anything. And, at the end of the transition he made sure to tell me very rudely that next time I can use the self check out. Not a friendly man at ALL! ... Its people like him that make me not want to come shop there again. ☹
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January 2023 by Megan M.
pharmacist was very rude. I had only been in line with her for about 5 min and couldn't even give me the prescription that was ready and told me I needed to pull around so she could help the next person and I told her there was now a line and she said, yep you need to pull around in the most condescending attitude. I will not be back. I have waiting for 10-15 min behind people before and they have never been told they needed to pull around.
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December 2022 by Veronica G.
They don't stock their shelves during cold and flu season and then the customer service is slow and rude. Wouldn't come here again
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October 2022 by Rudolph Jackson
Always nice to stop in and see Chris. Man’s helpful and always has a great attitude.
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October 2022 by Greg Pomering
I was on the phone for over a 1/2 an hour trying to get my prescription delivered
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September 2022 by Alex M.
The people are nice here. And prescriptions don't take too long to fill............ plus it's next to a QuikTrip so that's pretty cool.
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August 2022 by Julie Reden
Went looking for a N95 mask and the pharmacist techs there are clueless as to where things are in the retail side. I even asked the COVID TESTER and she had one on, I asked if they simply have some in the store and flat out tells me, well I have some that CVS supplies me with, but are free for me. I'm like ok CAN I BUY ONE? IM HAVING SURGERY LATER and she gives me a blank stare. Ok so they have absolutely NO MASKS OF ANY KIND and I believe they are short staff no humans around to assist!
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November 2021 by Daniel Boyce
Just went in for a copy of my DOT card and long form, figured it would be easy in and out. Lady tells me that I have to make an appointment and chances are I’ll be charged 25 dollars or more for it since I’m going to take time out of her day. Needless to say I didn’t get it and no one on the help center can send me it either. Crazy how no one can help me but I can get a DOT card from concentra and get copies all day of everything free of charge. Will not be back