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September 2024 by Neal Patwari
Commerce Bank is by far the hardest bank I've ever had to deal with.
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August 2024 by Essay Buddy
They are extremely slow and uniformed. One of their employees gave me wrong info, resulting in a lengthy delay to be approved for a credit card with them.
Then, I received a letter dated 9 business days before I received it, stating if I didn’t provide docs 10 days from the date on the letter then they would withdraw my application.
Called in after faxing docs and the lady told me that letter was meaningless and they didn’t actually need that stuff.
Now I’m waiting 10 full business days come Monday for them to provide me the card after being approved. Careless and lackluster.
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August 2024 by Cappuccino Bean
Came in hour before close just with some questions about closing/reopening an account. Helped me clear up my previously confusing situation super efficiently while being hospitable the whole time. Shoutout Abby and Bri!
definitely staying a member of commerce after today?
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June 2023 by Shawn Mitchell
The address is wrong. It's actually 10th Main.Service was good.
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April 2023 by Michael McQuary
Cody! Makes personal help exactly, as you need and want. Extremely pleased and a delight my visits!
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February 2023 by Andrew Avilan
So, I am a huge fan of commerce banks. I've been with them for both personal and commercial for over a decade.They, as a corporation bank, have done no wrong and have always resolved every issue between fraud and mistransfer.But this location needs some human resources on communication.At first, I chalked it up to a busy branch, but every time I've been in it or walked by, there's never more than 1 customer. The current Gm is very friendly and nice thou.
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January 2023 by Stacey Anne
Wow.You guys Really need to fix your s***.Seriously.
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December 2022 by Mark Stoneking
Have never had good service from commerce bank. At one point I couldn't pay my credit card bill because they never updated my address when I gave it to them.
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August 2022 by Malisa Hanna-Allen
Direct deposits do not hit accounts when scheduled. After 11 years it's time to find a new bank that will have your funds
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August 2022 by Brit
Horrible customer service. I don’t usually go to this bank but my branch was closed when my card got stolen and has charges for over $300 on it. They never gave me my money back and I had to drive back and forth getting documents from them to give to police station. Nothing ever got fixed. Went to my branch with my bf for the same issue happened with him and he got every penny back that was stolen. So horrible to not help your customers when these things happen.
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July 2022 by Megan G
Save your self go a few blocks down and go to UMB, Worst bank ever I dealt with I have been with Umb for 15 years never had an issue. Had a Service done We were over charged. So we got the overpay given back in a check We than went into the bank and told us we couldn't cash it because we didn't have an account that's all they wanted was for us to open an account. When I called ahead to make sure. Everyime you talk to someone from Commerce bank ALL DIFFERENT ANSWERS.
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June 2022 by Kevin Carlyle
I closed my account in March. They still did an ACH transfer more than two months I couldn't cancel, because the account was closed. I had called the bank and they had no record of the transfer, again because the account is closed.Their tech side is so archaic as well, it takes them a week to apply a loan payment from their account to their account internal to the bank.
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September 2021 by J J
Stay away from Commerce Bank. This is the worst bank I have ever dealt with in my life. First I drove to a branch the branches closed go to the ATM to withdraw money and the ATM seems to not function, it said "temporally closed" went to another one same thing... come to find out they close their ATMs in the evening. The next day I go back to another branch, guess what? The branch is shutdown, I thought I could just use the ATM, guess what again the ATM won't give me the amount I need to pay a client. Two days of running around just to get my money out of my account and I still have not done so. This is NOT how a bank is supposed to operate in 2021. Please stay the away from Commerce Bank and affiliates.
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August 2021 by Dan None
The worst customer service I have ever experienced. Unreasonable, obstructive, unethical.* Asked us to have our mother (dying of terminal brain cancer) to stop by and sign paperwork as she was being transferred from a hospital to a skilled care facility because they refused to accept a legally valid and binding Power of Attorney (see below)* Charged $5/month 'dormant account' fee on a savings account for a customer with over $250k in other accounts* Would not accept a Power of Attorney written by a lawyer in the same town. It cost us over $100 to have the lawyer contact Commerce to get the PoA accepted (not a problem at any other bank in town)* Would not accept savings bonds to be redeemed without a 'special' Power of Attorney (another local bank had no issue)* Claimed not to know of IRA accounts, until we presented their own statements indicating their existence* Local branches won't process IRA closures (due to mother passing) and say corporate department must do it. Corporate says that local branch has to do it.* Speaking of IRAs, allowed my mother to draw down my late father's IRA for almost 8 years after his passing.
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January 2021 by A J
Stay away from Commerce Bank. This is the worst bank I have ever dealt with in my life. First I drove to a branch the branches closed go to the ATM to withdraw money and the ATM seems to not function, it said "temporally closed" went to another one same thing... come to find out they close their ATMs in the evening. The next day I go back to another branch, guess what? The branch is shutdown, I thought I could just use the ATM, guess what again the ATM won't give me the amount I need to pay a client. Two days of running around just to get my money out of my account and I still have not done so. This is NOT how a bank is supposed to operate in 2021. Please stay the away from Commerce Bank and affiliates.
