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July 2020 by C M.
Very interesting a few years back an account customer was able to pay by phone for a minimal charge. Commerce Bank changed that to on-line or when you call, you are charged a 15.00 fee. The electric, gas, mortgage etc. do have a pay by phone and the fee is 2.00. On my Amalgamated Bank of Chicago making a payment with rep is $5.00. So today asked to pay my balance plus the 15.00 and the 250.00 pending balance and the rep says NO. That the 15.00 and 250.00 will come on the next statement. Is this about being efficient and taking care of everything on one call? Absolutely NOT. It is about collecting the 15.00 as many times as possible. Not customer service oriented.
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July 2020 by B M.
Tried to set up auto pay earlier this year (April) for a car loan. I'd been writing checks for the previous couple years, so when it didn't draft in May I went ahead and wrote a check. Fast forward a few months; still writing checks and no auto-debit occurring on my account. Also, I stopped receiving paper statements/loan payment reminders more than a year ago although I never signed up to have it replaced in any way (and they certainly didn't remind me electronically). In any event, I continued to write checks for my monthly payment and only that payment posted to my account. Until today. The end of July! I was so confused. I call a CSR and her response was that it had been auto paying since April! Um No. I wrote checks that I mailed and then only one payment - the check - posted. I mentioned this to the person "assisting" me and she had no idea, it seemed, what to say. Glad I continued paying by check because obviously they have ZERO customer service and I'm sure would be mailing me ugly letters about me being delinquent if I hadn't continued to pay via paper check for their ineptitude and slow processing of a simple auto pay request!!! What in the world?! I can understand having a minimum timeframe for processing a new auto-debit request; something like 10 or 15 days. Not 3 freaking months later and then I make 2 payments in one month because I totally forgot I even requested auto pay. A full quarter of a year! To clarify, I don't know which branch or location processes this and this review is not necessarily specific for this location. Just Commerce Bank, in general.
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October 2018 by Jason R
It's visible and has lots of money.
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November 2017 by Shannon Saluzzi
Nice drive up ATM
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October 2017 by Tyler lundgren
It's a atm
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November 2016 by Nicole Elam
This ATM took $40 in cash, said there was an error, and then wouldn't give me a receipt, and now I can't buy Christmas presents for my daughter. Way to go Commerce!
