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February 2024 by Shelley Chaulklin
Amazing staff!
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February 2024 by Karen Turner
Firstly I will say, I understand. I understand what it takes to work in a place where energy is high, morale is low, and parents are impatient! Now, that I've shown compassion, let me express my disdain! The ER staff is some of the most disrespectful, rude and condescending individuals I have ever encountered in this hospital. I took my son there at 4pm, at 9pm after experiencing and observing so much disrespect yet very little assistance we left without being seen. The ladies behind the Kiersten Bowers, and there is another one her name starts with a C (she works the overnight shift in ER) were extremely hard to work with. As I shared we were there for over 5 hours, after hour 3 I asked if I could get my hungry child food and was told if I left that I would have to start the process over. The cafeteria is maybe 10 steps from the ER waiting room. What do you mean? When I shared my son's situation, she then stated to her coworker " take him out if he's not here".... As I shared in the beginning I understand the stress of working in a fast paced environment, but I also understand that you have to treat people with dignity and respect! Maybe their misconceived privilege maybe them assume they could treat people like that, but the have the right one today! While this review is just that a review of my experience, I will also be contacting leadership!
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January 2024 by Maddie Cox
Took 5 hours to treat my baby for a uti . Worst ER experience ever .
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January 2024 by Abdullah Al Masum
Help me
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January 2024 by Ryan Sten
Good care from the ER to our 5 day hospital stay. Quality team on 6 Henson.
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January 2024 by Taro Lomon
Been here often since my baby came out from freeman nicu his doctor and nurses were carrying and love all the childrens they work with..i can't stop thanking them for their loves and support to our little ones
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January 2024 by Caitlin Bakker
I would leave negative stars if so could! Inpatient with a chronically ill child, sick with a virus on top of her underlying conditions. Timed G-Tube feedings are a must! They have nowhere to store pumped milk in the room, and take it to a milk room to bring for her feeds. It’s critical she receives the nourishment in a timely fashion and they were an HOUR and 45 MINUTES late on her feeding! Wouldn’t bring back her milk for feeding or even address the issue with us! After visiting nearly every hospital in the city with a sick child Children’s Mercy has by far been then worst.We were a direct admit case arriving via ambulance on oxygen support. Their negligence and poor care over the past 36 hours has been appalling.
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January 2024 by Becky Gregg
The Hospital is excellent. Henson 4 is not.And never eat in their cafeteria.All pay with card, no one to ask questions or get more forks.Food is horrible.Go to Subway
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January 2024 by Miriam Blau
We came in because my 1 year old fell hit his head and was unconscious for a small period of time along with persistent vomiting. We waited 1.5 hrs just to be called back for vitals and waited another hour before deciding to leave and go to st Luke's for care instead
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January 2024 by Jennifer Primo
We waited over four hours in the ER for a head injury with obvious hematoma. Worst childrens location I have ever been to. Will never return.
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January 2024 by madelyne wycoff
Not at all an emergency room. My daughter was admitted for a febrile seizure (1yr old) at 11pm and still had not heard anything 4 hours later. No urgency. No checking on my baby. Nothing. All while nurses were on phones, scrolling computers and gossiping.
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January 2024 by Evelyn Robles
If you want to be treated like garbage, come to this hospital to the emergency area
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January 2024 by Madelyn Smail
After being in the emergency room for almost 5 hours at a different hospital we were sent to children’s mercy and then spent another 6 hours in the emergency department. No urgency. It took them 3 hours to wrap my babies arm so I could comfort him and as I kept repeating myself that he was hungry on top of everything we were going through no one was telling me I could feed him. I was told to wait by some nurses and then was told I “should be fine” by others but yet again 3 hours of saying something before my boy could eat. On top of all of this we were SO disrespected in the emergency department, the minute we got transferred to a room I was incredibly emotional just for the human decency I was treated with.
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January 2024 by Danielle Heller
Brought my 8 yr old son in to the ER for a really bad cough and croupy sounding with no response to meds from primary. Dr accused me of giving my son cough medicine for convenience because I’m tired of hearing him cough. Stated if he isn’t passing out or blue we aren’t going to do anything to help. I am very aware of what an ER is for…when your primary recommendation is to go to ER and this is how you are treated… so sad! Sad that Kansas City’s only pediatric place treats their patients so awful!! I’m even in healthcare, worked in ICU, cardiac, and surgery. Very disappointing! NEVER have I seen such awful care! If I had a choice, I would choose any place but here. Sadly there is no choice. I can only hope that the people in power make a change in this facility! I feel for all the families that have no choice but to go to this ER!
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December 2023 by Bunny Gray
I just visited Children's Mercy Hospital on Nov.28th of 2023. What I witnessed in the overflow waiting room was horrific!!! There was a 2yr. old child with a head injury, you could clearly see that she had bled alot due to her bloodstained shirt. They just wrapped her head up & sat her in the waiting room for HOURS without seeing a doctor. The nurses in the waiting room were non-chalant about the concerns of mothers regarding their children. The nurses that did walk around with stethoscopes to check on children, failed to check a certain nationality of children as I sat & observed during my time there. SEVERAL mothers became frustrated and left with their children including myself & went to seek treatment at another hospital. Children's Mercy Hospital does NOT live up to their name. It's all about monetary gain for the corporation instead of preserving the lives of our little ones. Unless my child has an appointment, I will NEVER take him back for emergency treatment. If I could give ZERO stars I would have but had to settle for one star in able to post my review.
