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July 2024 by Sharon Jester
Carlos was very helpful he could not help me ensure my vehicle but he told me other places that would be good offers for me he was very polite very knowledgeable also asked me about insurance policy very fine person to speak with
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July 2024 by Katie Carlisle
I could not ask for a better team to have on my side. They always get back to me quickly and are patient with all my questions. Isaac especially takes the time to make sure clients are taken care of, and every question answered. Thanks guys!
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June 2024 by Bill Barnhart
I worked with Alison Ross from Brady's group. She is a good communicator and brought to my attention discounts that were available to me for work done on my car and home. I was glad I made the call. Thanks Alison!
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June 2024 by Katie Linsey
Isaac is always quick to respond to my questions!
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June 2024 by C Johns
MANAGEMENT IS DISRESPECTFUL TO BLACK PEOPLE AND THEY TAKE MONEY WITHOUT RENDERING THE SERVICES AND DO NOT ISSUE REFUNDS. LOWEST RATED OFFICE IN THE AREA.
Cancelled immediately when changing my insurance to get on my partners account because they didn't seem knowledgeable. They processed and took out money immediately but it's going into a month of waiting for the refund.
We received an ambiguous email about our refund with no true details of time frame of when to expect it to post to our account so I called to see if we need to do any further action to get our refund. Initially Mandy wasn't sure if we would receive the refund via mail or our account so I asked to speak to a manager. Mandy was not rude but lack the skills to communicate the process while bragging about how she speeds.
Allison which is a "manager" there was extremely disrespectful, condescending and attempted to intimidate me about asking questions about my refund that is still taking close to a month to receive. She kept using terms of probably and hopefully the refund will be back soon and when I requested a more accurate/detailed time frame She told me I was mad because I had to wait for my money. Allison continued to berate me and by saying the delay of the refund was my fault for changing my mind with not going forward with them. She still was inadequate at telling me time frame of our refund.
Allison abusive tone, intimidation tactics, unprofessionalism and continued inadequacy to answer a simple question was disgusting.
Allison was rude to me (African American) but had a softer tone to my partner (Caucasian). When I continued to point out her inadequatecy of answering the simple question of when we can expect our refund, She yelled at both of us and laughed at me when I said I was going to complain about her.
Suspect that the staff is racially discriminatory and racist. This reflects in pictures of the staff which are all Caucasian.
When I couldn't remember her name from being distraught from her rude behavior she said 'for the fourth time my name is Allison '.
The way I was treated no one should be, especially not for asking about money to be refunded for a service that is not being rendered.
we will report their charge as fraud.
Called the corporate line to complain and they were kind and professional.
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May 2024 by Jacklyn Smith
Ben was very professional and personable . He was able to answer all my questions without hesitation . When you shop for car insurance you get 100s of responses a lot of them are condescending when speaking to seniors and I found no such attitude with the State Farm representatives.
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July 2023 by Gary Smith
Great people to work with
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April 2023 by Matt Parra
Prices kept increasing without any explanation and was very difficult to work with. Horrible communication. Had many calls and emails go unanswered. Currently reporting the last amount of money they took from our account as fraud as it was taken out after policy was canceled. Avoid at all costs
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December 2022 by Rachel Lewis
***Update 5/14/22I’m looking for other coverage. I am SO DONE with State Farm. I spoke to them May 5th to explain to me why they keep charging me more and more..with no notifications of a rate change, NOTHING, and was told everyone’s rates are increasing. Fine. Just got my next bill notification, well it’s increased yet again. I doubt I’ll ever know why..***Update 4/21/22I’ve had sooo many issues with this office for months now since buying 2 cars. They NEVER CALL ME BACK. They give me a price and coverage for both cars verbally, but when I get on the app months later it only shows 1 car. Then the money they withdraw is more than I was expecting. They fixed the app to show the first vehicle that was missing, but now the other is gone! I can’t.***Love working with anyone who works here. Super easy. Great people. Give me great rates and savings too.
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October 2022 by Lindsay Hughes
So far so good! I spoke with Ben yesterday, he listened to my delimas and came up with an affordable solution quickly and efficiently. Ty Ben for being the only pleasant insurance agent I spoke to all day!
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September 2022 by Herbert Kayhilll
Calls went to voicemail left message never received the call back.
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September 2022 by Solo Topic
Fast and reliable
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September 2022 by Lisa Thompson
And add courteous and patient also.
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August 2022 by Kristi Moss
I canceled my policy with Brady Crawford, because my premiums went up and down for no reason. Never consistent with my premiums. When I canceled they still took out a premium, and I was paid up. Messed my checking account up. And they refuse to refund it. I am with another company now and so much happier. And if you have roadside assistance with them do not use it because it counts as a claim against you. They don't tell you that. State farm is the worst insurance company ever. They do not care about their clients. And the staff all but Mandy is rude!
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January 2022 by Shaun McMahon
Extremely helpful. Isaac and Brady are amazing, and they answered every conceivable question we had. Super knowledgeable and nice people in the office.
