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November 2024 by Jack & Lois Barton
Our service was fine. We appreciated the loaner car and the service video.
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November 2024 by Tim S Miller
Love my new X5 as I've had Mercedes since 2007.
Nothing wrong with Mercedes as I just decided to switch.
My Client Advisor, Gage Diggs, really helped facilitate the whole process, as he was my advocate for the sale.
The dealership as a whole just felt right!
Thank You Gage and Josh
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November 2024 by Bonita Benson
My service advisor listened to the concerns I had regarding my 2006 BMW. After discussing the repairs and services that would satisfy my needs, he ordered the repairs. I’m so satisfied and happy with the results.
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November 2024 by Molly Yadav
Appreciate Jerry Cheng’s service and responsiveness. I had to change the schedule some and he was quick to accommodate.
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November 2024 by Adam Howarth
I have nothing but good things to say about BMW South KC. Its been a pleasure working with John and their team. Highly recommend.
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November 2024 by Rae White
Kaitlyn which was my sales person had great knowledge of my other choices. What I didn't like was your public advertisement for low interest rate with low mileage and a good monthly payment
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November 2024 by cheryl stutzman
friendly, kind and very knowledable- Kaitlyn was fantastic!!!!!
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November 2024 by Jodi Sundaram
Norm is always great to work with on scheduling thru the completion of the work! Great customer service experience!
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November 2024 by Stephanie Murrell
I felt underserved throughout my experience at BMW of KC South. I dropped off my all electric BMW i3 which I purchased at CarMax, who recommended this dealership, on Friday, October 25, but no loaner was offered due to a lack of availability, despite a full lot.
I didn't receive an update until Wednesday, October 30, and work began on November 1. Due to incorrect parts, my car was held over another weekend, and a loaner was finally provided. By Monday, November 4, 95% of the work was completed, and I picked up my car on November 5th, as they requested the loaner’s return, fully refueled. Disappointingly, my electric car’s battery was left with only 70 miles of range, despite available charging stations. Staff was the basic level of politeness, and lacked clear communication on my vehicle's status.
The work completed was 4 new tires, new front brake pads and rotors, and a reservoir pump replacement.
1 week out and still hear scraping noises from the brakes - so I will take it back there for that reason, only because I've paid them. In the future not sure I would pick that particular BMW dealership for repairs to my vehicle.
I do not know if my experience is typical, but I felt treated subpar for reasons unknown.
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November 2024 by Josh Powers
My Wife and I purchased a CPO X7 with Kyle Dextraze. We are in Tennessee. The team at BMW of Kansas City South was excellent in helping us be comfortable with an out of state purchase and did a great job helping us get the vehicle to Tennessee via transport. Thanks, Kyle, Josh and Kevin.
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November 2024 by Adena Woltering
My experience at BMW Kansas City was excellent. Gage in sales went above and beyond, he did a great job helping with my Certified X3. He worked on the trade in and got me the price I was comfortable with for both the trade in and the new purchase. Couldn’t be happier, highly recommend!
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November 2024 by Krishna B Nair
I had a pleasant experience with test drives and purchase of a 2025 X1. Sam from Sales was very caring and patient to explain all the features and demonstrate cool capabilities like automated parallel parking. Samara was also very helpful as a digital expert with BMW application and setup within the car.
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November 2024 by Cathy Quinn-Haynes
I came in to just have a look at pre-owned X3 suvs . I had no intention of buying a new car but ended up leaving with a 2023 X3 suv with 5700 miles on it. Elias , my sales associate, was very knowledgeable and not high pressure at all. He even brought it to my home so my husband could see it. The 2 BMW GENIUS advisors Samara and Giuliana were so helpful . Explained all the tech stuff simply and Rachel in parts was also helpful when I returned to buy floor mats. I love the vehicle and look forward to putting many miles on it
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November 2024 by Sabato Sisillo
Service department, run smoothly, Professional team, I had a great experience
Shout out to Jayson !!! Great work
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November 2024 by B Ginther
This dealership is the best BMW dealership of all!
Awesome service provided at all times from Jerry Cheng.
The service department is top-notch.Jerry Cheng and Matt Bayer have made me a customer for life!
