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March 2024 by Brad Brooks
Quick, Thorough,pleasant
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March 2024 by Twyla King
This was my first time going to the Valvoline in Joplin, Missouri as I live out of town. To be honest, Valvoline has never been my first choice in oil changing services. However, this was the only shop open on Sunday and they offered a coupon on Groupon, so I decided to use their services. It seemed to be a great deal and it fit my weekend availability. On the downside, I still owed an extra $10 even after the Groupon which was $55 but I was getting a full synthetic oil change soo I didn't complain. It should have listed on the Groupon-- doesn't cover full service charges. And if it was in the fine print, I must have missed it.The oil change itself, took nearly an hour and a half and I was setting in my vehicle with two children. I am soo glad the weather was nice, soo again, I did not complain. But I have never in my life had an oil change take nearly an hour and a half to complete... especially in a drive through, stay in your car, type of service provider.After about an hour of sitting in the service garage, one of the workers came over to inform me they had drained my oil but unfortunately the oil filter they had on hand would not fit my car (they tried it) because what my car needed, they were out of, and they were having to order one from O'Reilly Auto Parts and it would take an additional 10-20 minutes for them to drive it over. They did state they were sorry for the wait and the inconvenience.Overall, I was highly disappointed in the entire regime of the Valvoline shop. Had they initially checked their stock and informed me they were out of oil filters or even let me know the approximation of wait time before hand I would have left from the beginning or possibly scheduled to come back later. But no, they waited until I paid and after they drained my oil to even communicate with me.I will state the workers did do a thorough job on the initial inspection and looking at the lights and testing the battery, etc... They did great on communicating all of their other services they had and could offer. Again, it was very thorough and I did appreciate how polite the worker was, but that was not what I was in for and it still does not negate the fact of everything else that had gone wrong.The final words I have to say are simple: Do better. Be Better Valvoline. Learn and Grow. I do not plan on returning, it was not worth the Groupon Coupon offer. I hate to say that. They were polite and I was polite, no complaints were made in shop but this is a review that needs to be told for others to see. Hopefully, rightful changes will be made.
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March 2024 by Melvin Miller
Not quite what they say they are. I have been here twice they have good service and they are fairly fast but they advertise as having a 4.6 rating and currently are at 4.3. They also say about 15min oil change but it was about 30 min one time and the other time about 20 min. So not a deal breaker for me but not what they say they are.
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March 2024 by Thomas Richins
These guys are quick, efficient and friendly! Most important to me, they are honest and do not try to trick me! Not pushy or aggressive! They are a big help in keeping my car running smoothly! Always going to come back to this location because they are doing it right!
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March 2024 by Ian Brown
Great service, fairly quick, offered drive through. Talked me through each step, including options. But pricier then other places I've been but again, great service on the quick.
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March 2024 by TYor XRP
Great service.
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March 2024 by Victoria Eby
Great service
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March 2024 by Scott Youngblood
They did not have $85.83 change from a $100 bill. Waited ten minutes for them to get it.
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March 2024 by Mark Neufeld
They do a great job, will return!
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March 2024 by Gabrielle Hitzelberger
The workers were very polite very knowledgeable and it didn't take any time at all for the oil change to be done
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January 2024 by Jess Cole
Power steering service done. Employee spilled fluid causing belt to squek. Also spilled fluid on engine cover didn't bother to clean it.
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January 2024 by Dustin Lattimer
Once I pulled up to the Valvoline Instant Oil Change center in Joplin, the garage door was immediately opened and I was guided in. While there, I told them the services needed, was given a quote, and after they saw that I felt it was a little overpriced (transmission flush), not only did they give me a discount on the more expensive service, I also received a discount on the synthetic oil change service. I thought that was great! Once the work started, I felt comfortable. The techs all knew their role and were very organized — wasting no time fulfilling each task. Afterward, the work was thoroughly explained and I was also given a list of recommended services at certain vehicle mileage intervals. This makes the second trip to this service center, and I've made it my go-to for basic vehicle service (including more involved maintenance/upkeep jobs that are offered). The entire team working at the Joplin, MO Valvoline deserve to be rewarded for going above and beyond - not once, but twice! Thanks for showing that true customer service still exists!
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January 2024 by Kaylie Stephenson
I went here last minute today to get an oil change and I’m so thankful! Not only did I get to use a $25 off coupon but the gentlemen put my front bumper scrape guard back in place under my car without me even asking! These are the little things people remember thank you so much guys?
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January 2024 by Kevin Lopez
I just went there for the first time and the service was exceptional! The service was fast and the employees very friendly. Definitely going back!
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January 2024 by Brian Kuehn
Great service!I love the up sale keeps my vehicle in good shape!
