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August 2024 by Ann Courtney
The post offices in Joplin have always had really good customer service because employees go above and beyond to make patrons feel welcome, to explain all the services, and to help them choose the correct option for their needs. I'm really grateful for the work they do, along with our awesome postal carriers, and I hope our country goes back to paying them what they are worth!
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July 2024 by David Yevchak
Best US Post Office in the nation, because it's in the best town in the world Joplin. Keep up the good work! ?
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May 2024 by Jim Herre
Horrible service and too crowded
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December 2023 by Sara Griffey
The carrier NEVER waits more than five seconds when attempting to deliver certified mail (or they don't even knock and leave medications just sitting on the porch--not even in the mail box). Never leave notices of delivery attempts. The carriers can seem to be bothered to actually do their jobs. Even after yelling after the carrier, I was ignored.
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December 2023 by Alan McReynolds
Multiple envelopes have been cut open to check for cash. Several packages could not be delivered to the UPS store in Joplin because they said they couldn't find it. Tried calling numerous times only to be hung up on and treated rudely.
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December 2023 by Megan Wilson
If I could do zero stars I would. I was told when I moved and asked for a COA that I could 1) do it online with my debit card and it be approved or 2) go to the office and do a paper request. I was told online would charge $1.25 or something but that it would save me going in. Well I do not have a car atm so I cant go in and if i do ill have to get a taxi and spend $20+ to change my mail. so I did it online. welp yall I got SCAMMED! I got charged the money anyway and told to come in to prove im me. when I called I got the busy tone waited called again busy tone again. Tried a different number they say in the recording it said wait time of no longer then 25 minutes by the time it told me back my number it said 22-32 minutes. well its been longer than that and no call back. at this point id rather not even receive mail. I say change it back to how it was! Everyone I know says the same that the new system is failing us.good luck if you try to change your address they've made it a living hell.
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October 2023 by AC E
Parcels delayed because despite they received at this post office to deliver to our joplin addresssomeone's scanning things in wrong again !!Instead were our parcel was sent to Springfield instead of deliveringTo my address which makes no sense. .Another delay or lost pkg .The 1 man is rudeeeee here there is no reason to be that way.Our mail has been in another's mailbox people have brought us our mail a few timesIdk what the deal is but it's been horrible experience all around
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August 2023 by James Olive
I had forgotten how to address and envelope, and the clerk helped me send out my letter in no time at all, even making sure it had the proper postage to be mailed.
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July 2023 by Doctor Nathan
Nothing against the employees here. They are nice and professional. The USPS has a new change of address system that does not work well. I had to go to the office to verify, and it took them a month to tell me it didn't work. I had to go back and do it again with more paperwork. Disappointing.
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May 2023 by Mykala Hood
This is the second time that I have not received important documents. I have put in a resend for these documents and I have the app that shows me the photo Image of my mail. I called the office and and the man was very rude with me and gave me the run around after I told him that I could see that my mail was there and that it should have been delivered and that I should receive documents and Important paperwork for my new born baby. They have failed to deliver these documents twice now and have refused any kind of help with the situation.I have only had problems with this mail office. With receiving my documents over social security and food stamps. I have received all other mail with my name on it.I have called the providers for both of these things and have had them resent multiple times with doubt that it might be a faulty address but I have given them the right address and they have even sent me other mail to confirm with me that this is the right address. Yet I still do not have the documents I need for my child in my hand.The only thing the man told me on the phone was there has been thefts in the area lately and that's " all he could say " about my missing mailEven tho I told him that I went out there as soon as the mail woman pulled away from the mail box.Something is definitely off.
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May 2023 by Barb Smith
The USPS always sends a postcard when they have a food drive. I always put a bag of nonperishables out with a sign on it. And, as always, it is NEVER picked up by my carrier. Never. Even if he puts mail in my box. What’s up with that?????
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May 2023 by Treasured Collectibles
Always closes. Only open 6 hours a day. Ridiculous and always packed line because of it when open. Closes an hour for lunch too. Give me a break
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April 2023 by Jason Armstrong
A very nice and clean post office. The people are friendly and do a great job. Stop by here on my travels.
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April 2023 by Tyler
Joe was the fastest and friendliest person I’ve encountered at any post office in the country, I was very pleasantly surprised.
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February 2023 by Marcella Anderson
Used the over night service and paid $30 to mail an important document to my mortgage company. It left the same day I mailed it and 4 days later it is still in transit. Not to mention waiting 45 minutes to speak to a customer service rep who really didn't seem to care. Lesson learned. Next time I will use fed ex.
