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January 2024 by Joseph Kontowicz
This company is currently ruining my life. I paid them over $20k to move four trailers 1300 miles and despite having a trip from hell battling winter storms and losing two vehicles along the way (one broke down the other stolen) I arrived and emptied three trailers alone in freezing conditions and now am having the final trailer being withheld with U-pack demanding an additional $3k storage fee on top of the $3k storage fee I already paid as part of the $20k. I took a loan out on my real estate and vehicle to pay the bill in full before I left Las Vegas not expecting them to charge me another dime. I was so broke by the time I arrived at the destination in Kansas that I did not have money to eat nor to fix the furnace at the destination. For the past month I have lived horribly because U-pack denies me the property I entrusted them and paid them to move for me. I have no transportation, I don’t know a soul here and am losing my remaining property back in Las Vegas due to U-pack delaying my return with their relentless efforts to squeeze me for more money I don’t have. I should never been asked to pay anything else as I paid the bill in full from the loans I had to take out. The management has no compassion for what I have been through nor do they seem to care my position is dire and I’m going to end up killing myself if they continue to torture me and deny my property and continue to cause me to lose everything I left behind in Las Vegas as I expected to have returned there by now. This company is greedy and has a double standard when it comes to use of their trailers. So yes U-pack is definitely ruining my life right now keeping me stuck and refusing the property I desperately need as foundation for successful business operation at my new location. U-pack would rather try to take my assets rather than build a good customer relationship with someone that came to them for help and not to be destroyed. What they are doing to me is an outrage and immoral.
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August 2019 by Aanthony D
Good service
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September 2017 by Caroline Q
Great customer service from U-Pack and ABS (used 13 linear feet of 28' trailer). Dispatch at starting and ending locations were knowledgeable and personable. Were flexible with timing of trailer delivery and pick up. I'd use them again.
