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November 2023 by Keith Wheeler
I really enjoyed the move-in procedure. I didn't have to spend a bunch of time on the phone telling my life story about why I needed storage or waiting on somebody to get there to unlock the facility and give me a key. I really like the security I get with the no key locking mechanism they have. It's kind of like having a security guard 24/7 in my unit!!
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September 2023 by Qwerty Q.
Customer service is terrible. They never answer the phone, never return phone calls, emails or text. Constantly locked out of unit for some reason ir another. They brag about customer service but pretty much none exist. I'm locked out 70% of the time I go. I have to spend 20-30 minutes each time with the secondary lock company to try to get in. That's if they are open. After 9pm or before 7am, forget it.They start begging for payment 10 days before it's due. But lock you out after the 1st of the month and will take your stuff after 15 days per Missouri law. How do I know that, they straight up told me that. The locks are electronic so you have no control over when you can access your unit. If their app messes up or their system messes up, you can't get in. Which, is pretty common, more than 50% of the time. Rent somewhere where you can put your own padlock on the door so you have control of your stuff.
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September 2023 by Tracey T.
Fix the gate on North Mainstreet storage unit and also, clean up the place (blow out the grounds, crap is everywhere and it looks sub-par to say the least. Finally, periodically check your unit locks, to ensure they continue to work/function properly...
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August 2023 by Slaton “Sly” Dawkins
So many options to choose from here, Climate Controlled spaces for my stuff, and huge drive up spaces for my bigger toys! Love this facility and the customer service is always above and beyond!
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July 2023 by Laís Menegueli
24/7 access and the lights are always on, feels very safe! The customer service team was very helpful when we needed help.
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July 2023 by Kameron H.
Place says it's climate controlled but it definitely isn't. It was a 90 degree day and it was over 95 inside the building. I only saw 1 small a/c unit in the entire place and it never kicked on. They've been saying they were getting it fixed/got it fixed, and have yet to do so. It is clean and seems secure but DEFINITELY not temperature controlled even though there's a big Saigon saying so.
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June 2023 by Laís M.
24/7 access and the lights are always on, feels very safe! The customer service team was very helpful when we needed help.
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June 2023 by Claire Hoover
So easy to use! Well lit facility, and I feel safe here compared to the other self storage places in North Joplin
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June 2023 by Claire Rhoades
Locks are easy to use and I love being able to access my unit anytime I want.
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October 2022 by Jack Wilkinson
Quick/easy experience getting a unit! They are all well maintained and the smart lock is a neat feature.
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October 2022 by Noah Bennett
2nd time renting with the place, Good outdoor space with lots of room to move stuff around, good customer service
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October 2022 by Braden Rhyner
Easy and dependable
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October 2022 by Jeffrey Carter
The completely online rental process made things really easy on me and the 24 hr access is a huge bonus as I work long hours. I’ve never seen anything like the locks before, very cool cutting edge stuff.
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October 2022 by Alexxia Carter
Super easy and convenient. The app controlled locks are great and reliable! I’ve never had any problems that their friendly customer service couldn’t fix!
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October 2022 by Heath Holbrook
Wonderful and engaging customer support. There were some hiccups accessing the unit during the transition of ownership but Slaton got it fixed for me right away. It's been smooth sailing since then.
