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August 2025 by Cody
As a frequent traveler and loyal customer of Pilot Flying J, I've come to rely on their travel centers for clean restrooms, hot showers, and reliable fuel pumps. But lately, I've started to notice something that's been bothering me: the incredible amount of work the maintenance team does, and the stark contrast with how they seem to be treated and paid.
Every time I stop at a Pilot, the first thing I notice is the cleanliness of the facilities. Whether it's the bathrooms, the coffee station, or the seating areas, everything is always spotless. I see the maintenance staff constantly at work—mopping floors, cleaning up spills, and restocking supplies. They are the true backbone of the operation, ensuring that the travel center is a welcoming and comfortable place for weary travelers like myself.
However, I've also noticed that these hard-working individuals are often in the background, almost invisible. They're not at the cash register, they're not the ones serving coffee, and they're not the ones getting the high-fives from managers. Instead, they're the ones silently and tirelessly making sure that everything is in working order.
This disparity becomes even more apparent when you look at the customer surveys Pilot Flying J sends out. I've received countless emails and texts asking me to rate my experience. And what do these surveys focus on? The cleanliness of the bathrooms, the condition of the showers, and the functionality of the fuel pumps. All of these questions are directly related to the work of the maintenance team.
It's a bizarre disconnect. The company uses the results of the maintenance team's hard work to gauge its overall success, yet it seems to completely overlook the people who are responsible for that success. It's as if Pilot Flying J wants to take credit for a clean, well-maintained facility without giving credit to the people who are actually doing the work.
As a customer, I believe that the quality of my experience is a direct reflection of the effort put in by the maintenance staff. They are the unsung heroes of every Pilot Flying J I visit. It's time for the company to recognize their value, pay them a fair wage, and give them the credit they deserve. After all, a clean and well-maintained travel center is what keeps customers like me coming back, and that's all thanks to the maintenance team.
(Pictures of store on HWY 43 Joplin Missouri)
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August 2025 by Brian Barrett
The shower was extremely nasty... They didn't clean the shower at all. Just put new towels in there. Probably didn't wash them. 08/26/25
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July 2025 by William Bishop
It's a nice truck stop, friendly and attentive staff, they always do an amazing job, Miss Stacy, and Miss Vicky are both awesome, so is the rest of the staff, sorry I don't know all your names lol they also have a Wendy's connected, and it does have a drive thru.
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July 2025 by M G
showering time is too long not during rush hours
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July 2025 by Rachel Bryant
Always clean. One of my go to gas stations
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June 2025 by Carl Snyder
It’s a full grocery store with deli and large gravel truck parking…super clean and fun …got gaming machines …
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May 2025 by Alex Max
Worst truck stop ever
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April 2025 by johnny frye
There price of gas was pretty good, lower than most places
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April 2025 by Taylor Ann
Fine clean friendly
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March 2025 by Jhon Arias
The cleanest Pilot i never seen in my life, Is awesome take a nice shower at the end of the day. The lady at night time is doing a great job.
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February 2025 by brìan vargas
Dry buckets, malfunctioning equipment, dirty. Yall could do better. The gentlemen that attented me was kind so he earned yall that 2nd star.
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January 2025 by Laura Hilburn
Advertise propane refills but does not have propane
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January 2025 by Dan Blakeslee
This is an okay place to stop, but the staff were kind of weird. They weren't outwardly rude, but I kept catching them staring at me, and they would quickly snap their heads in another direction when I looked back. Maybe they thought I was going to steal or something.
Also, the pumps are in need of service. I attached a picture of one with a cut up screen and a dimming light that was very hard to read. I can't imagine how hard it would've been had I been a few decades older.
If I find myself in this area again, I likely won't stop here.
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December 2024 by Juri Benton
Not hot shower👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼
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November 2024 by robert rivera
I moved to loves
I've been using pilots in front Jay since 7 years already I had 2 trucks 4 × 2 times on each truck. I got metal in my tanks in my thanks in my fuel system so now I move to loves cleaner view
