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January 2024 by Kate E.
I have had a great experience going to Mercy except for a cardiologist and sleep dr. I was in the hospital for 3 days. I received EXCELLENT care. Everyone was friendly, caring, professional and seemed to enjoy their job. Only other hospitals I've been in is Freeman and Barnes in St. Louis. Awful experience at both. I went to freeman drs for 19 yrs and my internist office was awful. They almost ruined my health. Went to mercy and I am so much healthy and feel great! Also at freeman I had 3 misdiagnosis that caused me harm and suffering. Mercy is far superior to Freeman!!
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December 2023 by Aimee D.
My daughter Got sent to the er from their urgent care. We arrived at the hospital at 3:54pm. Waited until 7pm and finally went to the desk and asked if we were getting close to being seen. Turns out they never checked her in! Finally got to a room almost 8pm and took FOREVER To get things going. It is now almost midnight and finally getting discharged with a uti. Why was this test not run at the urgent care??? Why were we there from 3:54-11:50??? Nurse practitioner, Kyle, and the other nurses were super nice tho. Just wish the girl at the check in desk...the one that was there when they wrote her name down, would have noticed we had been sitting in the waiting room forever and think hey, I don't remember seeing an extra name on the list. And hey, mercy urgent care, why didn't you run a test on her urine??? Our normal nurse practitioner, Amy, would have examined her, run a test, and figured this out and probably not had to make a trip to the er.
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December 2023 by Stephen C.
Office unable to process Medicare with Tricare for life supplement. Trying to explain was met with indifference.
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December 2023 by Glenn D.
Mercy Hospital should totally be ashamed of itself. They did NOT lower the American flag to half staff on Dec.7 to honor those who lost their lives at Pearl Harbor. I did not call this time because I knew it would be just a waste of my time this time. After several calls to Mercy Hospital in honor vof Mrs. Carter, like the President Biden and the governor of Missouri order, and told by security that President Biden was not his boss. I said crap on calling because I knew it would do no good. It is just shameful that a Catholic Hospital would treat America this way. I put just one star because I could not put a oooo1.
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October 2023 by Sandi T.
No reason to make sick people wait in a emergency waiting room for 5 hours or more! Bad service.
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July 2023 by Cee E.
We are passing through town driving from Iowa to Texas. Checked into our hotel at 10pm and by 1030pm we were heading to the ER. My complex needs daughter got an open fracture on her finger. The ER was surprisingly calm and quiet for a Saturday night. We were triaged quickly and the nurse was very caring and took good care of our child. The wait from triage to a room was about two hours, but I've experienced much worse. Once we got a room everything went very quickly and efficiently. Very grateful for the care received far from home.
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July 2023 by Lisa R.
Joplin, Mo Stop...DO NOT GO HERE!!! Nurses are absolutely negligent. I was there after having surgery and honestly don't know how they are getting away with treating patients so awful! After having one of the nurses yell at me I complained to the head nurse. She became very defensive and told me I was the one that was probably being rude. After this incident, things just got worse for me. They went over 5 hrs. without even checking on me. Then when my daughter asked them why they were not checking on me, the same nurse told her (Very rudely) that if I needed something I should have called them! She tried to explain that that wasn't the point, but they just walked away from her. They were so hateful towards me that they even made me leave without a wheelchair. So, about 24 hrs. after a major surgery I had to walk myself down two floors and a long way to the exit doors. They didn't even care If I fell, ripped my stitches out, or became otherwise injured. They did so many other things wrong to me but, hopefully, you get the idea.
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June 2023 by Les S.
I arrived for a herniated disc, in extreme pain. I couldn't sit down because of the pain. The only pain relief comes from lying down. I asked for a bed to lay on multiple times. I was told no, they have none. For 2 hours I limped around the waiting room in extreme pain, still being told no bed was available and to "lay on the bench." I couldn't lay on the bench because it was too low for me to lower myself to it. My girlfriend arrived at the hospital (who is a nurse in another hospital) and she made a phone call to someone, wondered down the hall and arrived with a stretcher for me to lay on. There were 3 employees who had to assist her in this process. They were friendly, helpful, guided her to a stretcher, helped her by escorting her through areas requiring a badge. What is sad is the other patients in the waiting room who were waiting to be seen were offering me blankets and other things to try and sit on or lay on for relief. I tried to lay on a bench but it was too low for me to get one. She made a phone call to an on duty supervisor and 5 min later, after 2.5 hours of suffering in the waiting room, I was finally taken back. The on duty triage nurse told my girlfriend to take the stretcher back, which she couldn't since it require badges to get to where she got it from. But she did her best to get it back into the area it needed to go. After being put in a triage room, no other assistance was provided. My girlfriend found blankets and towels in the counter and used them for a pillow and to prop my leg up. They finally came in to see me and offered me pain killers. My relief came from lying down and the pain killers help. Once service was provided, it was good but slow. The on duty nurse practitioner (Thad) was great and informative. Kayla, who took me for an MRI, was extremely nice and helpful. Very caring to my pain and situation. The discharge nurse, after shift change from the original triage nurse, was very sweet and helpful. I came to Mercy because of extreme pain and the distance to the VA hospital was too great. I was given the option between Mercy and Freeman. If it happens again, I'll try Freeman. I can't believe how inconsiderate the triage nurse was to my obvious extreme pain from a nerve pinched in my leg to the point I was in tears in the waiting room for 2 hours. That's not compassionate care.
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June 2023 by Doug Wickware
Never open and always have to wait in a long line.
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April 2023 by William H.
Dr Ko's Cardiology staff is rude and disrespectfu, went under his care for six months and had no recommendations or med changes to address my problems! was extremely unhappy with lack of concern! Would not recommend his services!
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March 2023 by Josh S.
Only giving one star because zero isn't an option. My wife is currently a patient here and I have had to call dozens of times just to be able to speak someone due to all their "extensions" hanging up on me. When I do get a real person they refuse to give me any info, are rude on the phone and will not check on her condition. Absolutely the worst experience with Healthcare I've ever had.
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February 2023 by Allie C.
It's a good hospital, but if you want your tubes tied after delivery, they won't do it. You have to wait six weeks and go to freeman because of there religious beliefs....if I knew in advance I would have chosen freeman to give birth. :/
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February 2023 by Gary B.
The staff in the er were very rude and disrespectful I stood up to one of the RN's who was being extremely rude and he told me that I would lay in there and suffer now and that was exactly what happened I would not recommend them to anyone
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November 2022 by Sue Smith
I love using the my mercy account for refills. They are fast and efficient. In and out and good prices to boot!
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July 2022 by Angela E.
Don't go to the mercy er! We spent 12 hrs. And nothing. Never even made it back. I don't know what's happening to this hospital but it has truly gone from heaven to hell! I say this sadly because I have gone here for around 20 years and have never seen anything like it. going to freeman in the am silent prayers please and ty. Drs must all be on vacation SMH ......also the nurses were surprisingly down right hateful and negligent. To EVERYONE! When I questioned them about my patient care they turned defensive. It was very scary.
