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March 2024 by Alex Nunes
I had to get trifocals and choose no line. They didnt work for m, I took them back and they were wonderful at helping me figure out why. Im happy with them. T Goforth
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December 2023 by Kurt Foster
Very kind, helpful. Treated me like they cared and n a higher level than just another customer. I was pleased with the kind loving, feeling I received as a customer. Will definitely be back.
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December 2023 by Max Struewing
Took my mother-in-law's glasses in to be straightened after she faceplanted. They quickly and expertly fixed them and threw in a new case. Highly recommend!
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November 2023 by Robert Coverdale
Justin the Team Lead was Professional, Courteous, Respectful, and showed in great detail what customer service excellence really is. He is deserving of his role, and LensCrafters should be proud of the employee he is. I have ran multiple companies within the Joplin area, and would love to have someone like Justin on my team. I definitely will be back soon, and when I do arrive I hope to see him there, and will be following up with him to ensure he sees/saw this. Justin, keep up the fantastic work you are doing, and may God bless you and your family.
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October 2023 by Jill Hosp
I am writing to endorse LensCrafters as a great business from which to purchase glasses. That being said, I can’t say enough positive and complimentary things about Halli, the assistant manager of the Joplin, MO LensCrafters store. She was so kind and compassionate with me. She saw me through to a more than satisfactory resolution of a very complicated scenario. LensCrafters is indeed privileged to have her on their management team. Thank you, thank you, Halli for all of your help and attention!
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October 2023 by Jerry Bolen
My husband was very happy with the help Halli gave. She was friendly and offered to order the frames he'd had for 4 years. She got him the best deal. Very pleasant experience!
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October 2023 by Calisha England
Had an amazing experience. All the staff was super nice & my sales associate Justin was really helpful! They made sure I left with everything I needed, so I can assure you that you’re in good hands with this team.
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October 2023 by Tisha Matthews
Kaden was calm and patient with my needs and helped me pick the perfect pair of lens and frames. He also made sure to explain my best lens needs. I couldn’t have asked for a better salesperson. Thank you Kaden!
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October 2023 by Curtis Endicott
Justin is a top notch young man . He stayed late even after hours and let us browse through the frames . He answered all our questions made us appointments for our eye exams, not once did we feel rushed or like we were inconveniencing him . I don’t know if you know how hard it is to find customer service like that anymore in this day and age . He deserves a raise , promotion or some sort of recognition for his outstanding customer service. Thank you Justin for all your help going through this process . Sincerely the Endicott’s
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October 2023 by Andrea Foster
I had my exam at Lens Crafters in Joplin MO at Northpark Mall. After wearing my glasses a week and having headaches I took them back. Had a second exam done there by a different DR and was told my script was not right at all. I understand mistakes happen. I was fine with that. But I had purchased the no scratch lens along with glare coating. A week after wearing my second set of glasses the lens in the right side scratched. I returned to the store and they told me that since I had the non glare coating that it wasn’t my lens but the coating that was scratched. Never even looked at my glasses/ lenses to inspect the scratches. I never returned back for anything else at this location and I never will use Lens Crafters again. I paid over $400 for 1 pair of progressive lenses and frames. Very unhappy.
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September 2023 by Brianw2424
Though still doing well with the glasses I got their back in 2/2020 I went in to get my eyes checked and see about some new glasses before my vision insurance ends in October. Everyone was very professional and helpful and kudos to Justin who helped me with new lenses and frames and some great discussion on computer games. Give that man a raise!
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September 2023 by Gary Robertson
We we very impressed with everything from eye exam to choosing glasses. Everyone was very professional and friendly. They went beyond my expectations on trying to find my son an orange frame that he liked.Highly recommend!
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August 2023 by Matt Guy
Love the friendliness of the staff. And they were so helpful
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August 2023 by Blake Ellis
Great staff great selection. No Nike glasses but some fire polo or Ralph Lauren or Oakley
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May 2023 by Gregor Salmon
Really wonderful shop! Haley fixed my glasses right up after I felt like they were irreparably ruined by my dog, Cassie. Thanks, Haley!!
