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June 2023 by Doc Lee Pierce
Excellent! I was in and out in 5 minutes. Kandy was an absolute expert at the draw and very friendly and helpful. I'm very pleased.
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February 2023 by Shelly Sedberry
Unable to get ahold of anyone in billing after three phone calls. I got disconnected the first phone call because people are working from home on a unreliable phone line. Address was incorrect in their system even after updating it with customer service. Specimen that was sent was lost. This is still not resolved.
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November 2022 by Larry Dean D.
The Business only had 1 Lab Tech for the rest of the day on Friday afternoon but once I got to the right room it was pretty quick to get it done
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August 2022 by Volene Younker
I was very impressed with the efficiency at this office. I checked in, went directly back and was finished up quickly and in my way home. I appreciate the professionalism at this location and how streamlined my appointment was.
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June 2022 by Lorena Chambers
Tho the staff was quite pleasant, it took 8 wks to get my Lab results. I had asked for a copy to be sent to both me and my Dr. They did neither. I called 3 times and left a message and got no response. My Dr finally had to get involved and after 8 wks we finally got the Lab results. If you have time to bill my Insurance company and myself then you have time to provide what your billing for. Now I need to find a new Lab because honestly this was a lot of stress.
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April 2022 by Kate Siebert
These folks are wonderful. I was having an awful day and they helped me and made me feel better!! I honestly can't say how great they are. Officially moving all my lab work business to them.
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March 2022 by Lindsay E
I want to preface by saying the ladies in here are were kind. However, I’m not sure why this office thinks it’s appropriate to wear perfume and use strong smelling fragrant items (I have no idea what I was smelling, possibly a scentsy?). I felt like I was going to choke from inhaling it during the check in at the kiosk as well as my very lengthy blood draw. A lot of folks with medical conditions, including myself, are very sensitive to breathing this stuff in and I’m disappointed that this isn’t even taken into consideration at their medical facility. I felt like I was at a department store perfume counter the entire time. Come on guys, do better.
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January 2022 by Miller C.
The 1-2 day promised turnaround was changed to a 2-4 day turnaround, I called after 5 days, (that's 5 days after it arrived at their lab - it got to their facility on the 23rd, the lab on the 28th) was told one more day - it's now day 8 after they received it at the lab, day 12 after I sent it in - I was on hold with customer service for 45 minutes - the person EMAILED the lab, can't tell me how long it will take for answer. I know they are busy, but there's no apology, no alternative, nothing. 4 days past the lengthened turnaround time and there's no solution.
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December 2021 by Ashton/ WorstnightMR29
Most mean and disrespectful staff I’ve ever had
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September 2021 by GA L
Best phlebotomist in Joplin!! Will not go anywhere else and highly recommend if you’re phobic about getting blood drawn.
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December 2019 by Amanda Woods
The woman up front has a snotty attitude and is slow moving. I'm not a dog. Treat me like a person.
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May 2019 by Carolyn Danahy
I had my biometric evaluation done here today the lady that drew my blood and did my measurements was wonderful. I hardly felt the needle stick. She showed such kindness when I, without planning to do so, told her my immediate problems. She was a very kind listening ear. She is an awesome person!!!â¤
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April 2019 by Cheryl Cox
The machine that you check in at was friendlier than staff. I felt very sorry for the elderly patients who were being growled at for just asking how to check in with the machine. Very disrespectful staff. Need some training in customer service. I won't go back again!
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April 2018 by Tyler Beall
One of the staff members was awesome but the other was very rude even another lady told the staff she was being rude to me.
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October 2017 by Matthew
They are fast and they're better at finding a vein than when I donate blood. I'm in and out of there in a flash. Absolutely no complaints!
