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December 2023 by Nate L.
Only leaving 1 star because there wasn’t an option for 0!!! Worst customer service I’ve ever experienced there are just too many options out there in banking to tolerate the sup-par service you will get here!!!
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October 2023 by Kathy Eads
Only because I'm not a member of them or where I work atI can't get an accountThat's ridiculous
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September 2023 by Stephen Gillmore
Great place to do business with
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May 2023 by angelica edwards
I live in Chicago and my father banks here. I drove all the way down to this location to tie up loose end’s because he is in the hospital dying. When i came in I was treated with extreme rudeness and suspicion by Janice. There was an issue with the power of attorney paperwork and instead of being helpful and compassionate she had an attitude. I understand that they were not able to help me in this situation but she was very inconsiderate about it. I left and went to a different location and was treated with kindness and was helped to be better prepared. She definitely needs sensitivity training!
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March 2023 by V. F.
Great people - Great Bank
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December 2022 by Jon Bieker
Excellent service. Staff is always friendly. Banked with them for about 10 yrs now.
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August 2021 by O S
I'm not a customer of this credit union, but I am a member of an out-of-town credit union that has an agreement with them. I walked in and needed a HUGE sum in a cashier's check. The person was nice, didn't think they would be allowed to process an amount that high but CHECKED to see if they could and they could, so she processed it immediately and without complaint. Really nice. I wish they had a branch in Nevada, MO., so I could sign up with them.
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July 2021 by H C
I'm not a customer of this credit union, but I am a member of an out-of-town credit union that has an agreement with them. I walked in and needed a HUGE sum in a cashier's check. The person was nice, didn't think they would be allowed to process an amount that high but CHECKED to see if they could and they could, so she processed it immediately and without complaint. Really nice. I wish they had a branch in Nevada, MO., so I could sign up with them.
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April 2021 by Andy Emerson
Great place and the staff is very friendly!
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February 2021 by Cody Hulsey
Recently got a loan through them and was told that I needed to provide proof of insurance. Ok, simple right? No, not when your miss informed on what exactly their definition of providing insurance is. Here I think I need to simply take my updated insurance card in, no apparently I need to call my insurance company and have them send a declaration of lien to the bank. I was notified of this through a phone call, then a letter stating that I would have $1400 tacked on my loan if I didn’t provide this to them. Wow, ok thanks! Informed correctly in the first place I would have had this to them ASAP. Not Happy at all! This credit union also needs to catch up with the times, I can’t even use Apple Pay with my card because of they are behind times. I can’t use certain apps because of this as well. Seriously considering finding another bank. This is after being with them for 16+ years!
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July 2020 by Tyler Doe
Just called about transferring money to one of their customers and the woman who answered was rude and unhelpful. I ended up just hanging up the phone.
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April 2020 by Milton Dupard
I have been with these guys since I moved here over 20 yrs ago and I am still a happy customer. I always get greeted with a smile and answers to questions when asked. As their slogan says "We are always there for the little guy" Thank you Joplin Metro Credit Union.
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April 2019 by DJ Hosfelt
Amazing people! I've been banking here since I was 16 and will not go anywhere else.
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July 2018 by Alisa Mathis
Slowwwwww service
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February 2018 by Mia Fay
Good sensible banking! I've used it for over 20 years! The personalized service you get here is not available in regular big banks; and their fees are more reasonable than banks. Thank you JMCU
