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January 2024 by David DM
Here is my review after a month with our new Santa Cruz. I don't review on the price I paid or the great deal. If I don't get a good price that's on me. Most important is the way I'm treated , transparency . But then the most important for me is service. I feel the service at Fletcher Hyundai is very very good, when I had a problem it was dealt with and taken care of in a very good fast and timely manner. Thank you service dept. and service manager. I met the general manager and was a very nice friendly person. Sales person was very kind. My overall experience has been good. Would by again at this point. David
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January 2024 by Lindsay Shaffer
If you’re looking for someone that will be honest and not wasting your time, Clay Shaffer is your guy. He goes to all ends to make sure your experience buying a car is breezy and fast! He is absolutely the best.
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January 2024 by Donna Meckfessel
Kudos to the service department, especially Zeb. While traveling back to Arkansas, I had to be towed to Fletcher in Joplin due to an unusual and freakish problem. I didn't even purchase the car there, but I was treated with such compassion and urgency to get the car repaired quickly. What started out to be a stressful situation ended up very positive thanks to Fletcher Hyundai and Zeb.
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January 2024 by Kyle Mennenga
Service department is amazing! 10/10. I was driving home from Des Moines, IA to Little Rock, Ar and during that winter storm my windshield wipers stopped working. Horrible timing, however after roadside assistance towed me there, they were able to fix the issue quickly and get me on my way in 15 minutes. The staff were super friendly and helpful. If I didn’t live so far away, I’d buy my next Hyundai from them. If their service department was this friendly and helpful, the rest of the dealership should be just as great! Thank y’all once again.
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December 2023 by Lacey Goodwin
We are always impressed with the service at Fletcher Hyundai. Today was no exception. Jaysen Cole took great care in making sure our car was ready in the time frame given to us. Been a customer for about 5 years and will continue to be.
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December 2023 by Bradley Knapp
Less than ideal charging experience at the dealership.Because whoever at the dealership viewed this review and can't figure out what's wrong with the picture, you can see in the picture a 250kW charging station with the illuminated status of "Available." Parked in front of said charging station, however, are two non-electric vehicles, both of which have their doors open, and both of which combine to completely block the charging station.The dealership staff said that they could work on "finding the key" for said non-electric vehicles, but it would take a while.Hence - less than ideal charging experience. I was forced to go elsewhere.
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November 2023 by Gabriel Belmont
Thank you guys so much for such an awesome experience in helping us get into our new 2023 Hyundai Santa Cruz, it was a real blessing to have Alex help us find our beauty. Alex and the team really helped us in making the best decisions through the whole process. You made us feel right at home and like family. You are all amazing, and each one of you "ROCK" at your job! God bless you all, and thank you again. ?
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October 2023 by Roselie Conley
Sam Jubala was instrumental for my recent purchase in Joplin, MO. She was knowledgeable, attentive, and PROFESSIONAL. She gave me a tour of the service department and introduced me to the service staff during my positive experience with purchasing my new car. If it wasn't for her, I would have visited other dealers, still searching... I appreciated her straight forwardness, confidence in the product, and exceptional attitude. She went the extra mile for me. She is the reason I am very satisfied and driving my fully loaded 2024 Kona today!
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October 2023 by George B.
Just want to again recommend Finn Taylor to anyone wanting to have a great car purchase experience. He's an outstanding young man and shows he cares about your needs and he follows up.George Boban
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September 2023 by Elizabeth Dubberly
I was visiting family in Joplin a few weeks ago and was told to go to Fletcher Hyundai to charge my Lightning F-150. Unfortunately, the charging station wasn't working for me. The sales manager, noticing my difficulty, invited me to try the charger in the back of the service area and offered to charge my vehicle at no cost to me! While waiting for my vehicle to charge, I visited the showroom to check out the Ioniq 6. Steve Baysinger spent almost the entire time I was waiting answering my questions about Hyundai EV's, even though I wasn't there to buy a car--just to charge one! I came back for a second visit that afternoon and ended up deciding to bring back my hybrid from Texas the next weekend to trade in for the Ioniq 6. Every step of the process (sales, financing and learning about the car's features) was seamless and painless. I told my husband that the main reason I decided to purchase my car from Fletcher Hyundai instead of from a dealer in Texas was because of how friendly, helpful and transparent EVERYONE was that I dealt with there. Steve was especially helpful and patient!
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August 2023 by Matt Osborn
Sales professional Daniel Vang was awesome! It's nice to buy a care from someone who is kind and honest. His ability to show us cars at all the Fletcher properties was a real game-changer. Finance Manager Levi Botts was very professional. Elijah Baugh did a great job of teaching us about the vehicle. Larry Keen negotiated the price in a fair and straightforward manner. Michael Sariego from the service department was helpful in making sure the vehicle was ready to go. Overall a 5-star experience!
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August 2023 by Tengoku_Kitsune
Thank you guys so much for such an awesome experience in helping us get into our new 2023 Hyundai Santa Cruz, it was a real blessing to have Alex help us find our beauty. Alex and the team really helped us in making the best decisions through the whole process. You made us feel right at home and like family. You are all amazing, and each one of you "ROCK" at your job! God bless you all, and thank you again. ?
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August 2023 by LEHPS
My wife and I have bought three vehicles through Fletcher now, and each trip has been better than the last. The customer service is unmatched. The salesmen are helpful, friendly and not pushy at all. Their prices are also fair. Very easy to work with. Fletcher will always be our #1 recommendation for car buying.
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August 2023 by John Rathman
Wonderful to work with. My engine went out while on vacation, and they went out of their way to help us out. They kept us updated on the vehicle status and got me into a rental quickly. Michael with services was AMAZING!! this place has the best customer service that I have seen in years!! Wish they were closer to our home!
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August 2023 by Kevin Bull
I worked with Clay Shaffer and he made the purchase of our new car very easy and painless. He knew everything about the car I purchased and was extremely friendly. I highly recommend Clay for any of your automotive needs.