-
August 2024 by Scott Piva
Excellent customer service and they had what I wanted on the lot. Salesman was Nathan Ogden!
-
August 2024 by Mike Smith
When we got our car thought they did a great job. Now that I something messed up on the car our 7 year 150k mile warranty we got ain't what they said I ask what the warranty covers and was told everything except tires and breaks well that's a joke the backup camera goes out and that's not covered it will cost over 800 to fix it so be very careful they are shady up there and lost a customer we won't buy another vehicle there again
-
July 2024 by Chloe' Mckenzie
AMAZING STAFF!! Alex Cupp best sales man EVER!!
-
July 2024 by c elder
Amazing! The level at which Miguel and his team took the time and care for my concerns in finding a safe reliable vehicle was beyond my expectations. Not only did Miguel show up 100% on his day off but the level of professionalism to the constant communication to the headache of paperwork was smooth and informative. I highly recommend you ask for Miguel if you’re wanting a high quality team to assist you in your search and purchase of a vehicle. The level of respect that is given to Miguel backed by his team is something quite unique you don’t find anywhere else. Thank you Miguel for your due diligence and hard work. This was a positive experience that will be appreciated and remembered for years to come.
-
July 2024 by Jennifer Jason
Miguel Alvarado was exceptionally helpful and caring towards my sister. He selflessly took time out of his day off to travel to Arkansas and retrieve a car, ensuring that she wouldn't have to make the long drive herself. He graciously allowed us to take the car to a shop for a thorough inspection. Throughout the process, he demonstrated remarkable patience and provided any assistance he could to make the situation easier for her.
-
July 2024 by Lacey Goodwin
Yesterday was the 4th purchase with that I've been part of...2 of which were my own vehicles and 1 I was a cosigner for my daughter. Alex Cupp has always made sure that we are taken care of with the best deals that fit our needs and finance always gets me the best options available.
If you're looking for a reliable vehicle and an honest, no pressure salesman...Alex is your guy.
-
July 2024 by Jacob Myers
Had a wonderful experience purchasing my truck at the Frank Fletcher Superstore! Nate Ogden was amazing! Definitely will be back to see him for my next vehicle need!
-
July 2024 by Vicky Sparkd
Great service and patience . Great job nathan Ogden.
-
July 2024 by Aundrea Osborn
I have had the best customer service here! This is my 3rd time buying from fletcher. Honestly, I will never go anywhere else. Hyundai is definitely my go to for sure & I have to give a huge shout to JOESEPH GAGNON for helping me. He went above & beyond especially since my credit wasn't that great but he made it happen ? I have a brand new car that I am in love with! Thanks Joe!
-
June 2024 by Cassie Addis
I just bought a 2022 Ford Escape. My first time buying a car by myself. I can't give enough credit to Nathan Ogden!! He was so kind and knowledgeable. He didn't make me feel like I was just a number. I can't recommend him enough! If you need a vehicle from Fletcher, look for Nathan!! Thank you again for all your help!
-
June 2024 by Dustin Franks
I received a recall repair notice in the mail for my daughter's Fiat 500X. I called a few weeks ago and booked an appointment for this morning for the repair. The lady who took the call and booked the appointment knew this was for a Fiat.
I arrived today about 10 minutes early for the appointment, a guy in the service department took my Fiat keys, checked me in, and said he'd let me know when the repair was done. All is going well so far.
10-15 minutes later Jimmy comes out to tell me they can't do repairs for Fiat, and I will have to go to a Fiat dealership. When I start asking why he mentions their CDK software system has been hacked, it has impacted 15,000 dealers nationwide, etc. I did some Googling and did see that CDK Global was hacked 9 days ago.
I let him know I had taken a day off work for this, the lady that booked the appointment knew I had a Fiat, and the guy who checked me in knew I had a Fiat. I have so many questions:
1) Why did the woman who booked my appointment book it if they can't service Fiats?
2) Why didn't the service department manager, or anyone else in the service department notice there was a Fiat appointment on the calendar, and call me before I showed up?
3) If they can't get into their CDK software how does this prevent them from physically replacing a part on a car? Businesses were run with paper and pencils for hundreds of years before computers. Are you just going to stop doing business because of a cyberattack that happened over a week ago?
4) Did they forget to order the replacement part and just invent an excuse when I showed up?
I have bought cars from Frank Fletcher in the past, but they've lost my business going forward.
-
June 2024 by David Carr
I have bought three cars from Joe over the years and I am always impressed with the professionalism and knowledge. I’ve dragged Joe Gagnon from store to store and he always knows what I’m looking for in the end.
-
June 2024 by Felix Trejo
Awesome people and awesome service, feels like home!
-
June 2024 by Marissa Atteberry
Absolutely impressed with Blain and the way he took care of me getting my new car. I’ll not only refer people to Fletcher for a new car but to talk to Blaine specifically.
-
June 2024 by Morgan Welker
I had such a great experience working with Blake Catterson! He answered all of my questions and helped me leave in a car that was the perfect fit for me and my family!
