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June 2024 by Deenna Burris
Eric at the Jeff City store went over and beyond to help me out. Loyal customers for so long that Verizon stopped giving us a deal and forgot about keeping us happy. Eric figured out how to get me a new phone that I wanted, even canceled and reordered me one with more storage. He went over and beyond! Thoughtful and kind. MANNERS too!
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May 2024 by Ann Young
Madison was awesome!! She had a very warm greeting and was very helpful and patient. She took great care of me and both of my son's.
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April 2024 by Robert Bunch
They told me my phone was free on them.I got my phone for free.And now they're trying to charge me me $800.When they told me it was free, but now they're telling me that it was never free and when they say it's free on them.They actually mean it's only two weeks free then why not tell people that
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April 2024 by Alex Hempe
I came in to get an eSIM issue fixed on my current phone that made me unable to use cellular service, even though my phone said I had service. Tracy and Eric spent nearly 45 minutes helping me with what turned out to be quite the hassle. They were extremely professional, friendly, and helpful. I would absolutely recommend this location, and those two employees specifically, to everyone.
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February 2024 by D'Angelo Butler
My agent Tracey helped me out so much! I had a difficult time getting all my info from boost mobile which resulted in me having to stay in the Verizon store a little after hours. Even though it took a long time and the store was closed Tracey stayed with me and made sure I left the store with two new phones in hand and I really appreciate it! Excellent customer service!
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February 2024 by Clarence Mack Jr.
I deleted all of my last post. I just accidentally erased the praise post before posting:(
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February 2024 by Crista Woolley
Tracy at this store was very helpful!! After several calls with Verizon to get a new phone unlocked, we thought it would be better to go into the store.Tracy greeted us as we walked in and immediately went to work on helping us solve the problem. We had a solution within 30 minutes! He was very personable and took the time to listen to our needs. Highly recommend this store!
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January 2024 by Accent Pets ChristineMott (PDL)
Went w a friend
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January 2024 by David Stover
Madison was huge help. Please give her a raise. 10/10. Excellent customer service
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December 2023 by Jahvaria Boyd
Chris was very helpful this morning. I walked into the store at 9 and didn’t end up leaving till 1 but Chris saved the day and fixed all the problems that I was having on my account.
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November 2023 by Carl Depp
Wanted to give a shout out for Jacob Bock at the Jeff City Verizon Cellular Services store. We were visiting from Philly and needed new phones as we broke one at the airport and since we were due for a new plan, we decided to visit this store.Jacob, being only in the job for 2 months, is already extremely knowledgeable and has really solid customer service skills. His biggest asset is he doesn’t easily get flustered and maintains his calm demeanor. By the end of our visit, we officially adopted him into our family and we are proud to have “cousin Jacob from Verizon cellular services” as an adopted family member.Wishing Jacob, Gio, and the rest of the Verizon Cellular Services Team a wonderful holiday season.
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November 2023 by Regan Lourenco
Staff was extremely kind, helpful, and knowledgeable. Presented several options for what I wanted to get done but were also not pushy. Perfect experience. Thanks so much!
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October 2023 by Derick Kerr
Terrible. The salesman told me I'd get money back on my old phone plus a military discount. Waited 4 months just to find out my paper work was done wrong and chris put me on the wrong plan and said I wouldn't get money back for my old phone. I had to tell a sup that my lawyer would contact them and they finally changed me to the right plan to get the discount but my bill is still $88 a month. After my contract ends I'm changing carriers.
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October 2023 by Tyler Wilbers
This store and the people inside truly care about the customer still. Krissa help our family with a lost replacement device that the warehouse lost. We spent hours on calls with verizon. At our last effort before we were going to just cancel are plan we went in and Krissa made the day. She fully understood the issues and truly made our whole family stressful day so much better. She saved a long time family from leaving. She was excellent. Truly we cannot express how much we appreciate this employee. ❤️
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September 2023 by Brandi Richardson
Megan and the entire staff was extremely helpful and friendly!