Kohl's provides a generally good shopping experience with superior and great customer service, noted by multiple reviews. Staff are described as friendly, helpful, and worthy of acknowledgment. The store carries a wide selection of favorite brands in fashion, footwear, beauty, and home decor. However, some customers report struggles, finding prices high and the selection of certain sizes, like pants and shirts, limited. The shoe department has been noted as a crazy disaster. While the sales and Kohl's Cash offer savings, some feel the clearance discounts are minimal. The store offers hassle-free returns and free store pickup, though the floor design is criticized as horrible, making it difficult for handicap customers to navigate to the back for returns. The environment aims to be inclusive, fostering a sense of belonging.
Alison helped me get the most discounts possible. She was friendly and professional.
October 2024
Allison at the checkout made the entire experience of shopping at Kohls a delight! I was scrambling to get organized at the counter and she was so calm and helpful and not at all rushed or impatient. I would love her to know I truly appreciated her.
August 2024
Selection of pants in my size is limited (42/32), as is "2XL" shirts in styles suitable for an old guy going on a cruise with "Management" (wife). Still, I managed to buy enough to make her angry. So it was a generally good trip.
