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November 2023 by Dave Dunklee
My wife and I have purchased 5 vehicles with Capital City Ford. We like the connection with Joe Machens. The deals are fair and not "padded" with extra cost. You get what you pay for and the service after the sale has been very good. We travel away from two other Ford dealers where we live because the sales people and financial experts are interested in helping us with the best deal and interest rate if we finance. We purchased 2 new vehicles from this dealership in 2023.
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November 2023 by Charli Conner (Charlizard)
I went to just look at what inventory they had, Bo greeted us, he was super helpful, informative, and friendly. I ended up leaving with the car that I wanted, which I love. Everyone we worked with was knowledgable and friendly, I would definitely recommend anyone looking for a new vehicle to check them out!
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October 2023 by Dot Windisch
My experience was the best I have ever had when buying/trading a vehicle (and I buy and trade about every 2-3 years). The entire staff was so friendly and made the experience enjoyable. Jalen, my sales guy, was awesome! He was not pushy and very accommodating to working with me through my stressful schedule. I can't recommend Joe Machens Capital City Ford enough! Love this place!
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October 2023 by Kyle Caraway
Had my truck (which I purchased from Machens) recently serviced there. Their service department was friendly and they took really good car of me, just like they always do. From sales to service, the Machens Capital City Ford crew always do great.
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October 2023 by Teresa Graue
Josh was great. He didn't pressure me, showed me all the features on my awesome truck, and the whole process was painless. I will go back and see Josh whenever i need a new truck, but this one is perfect!
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September 2023 by Pourya Shamsi
Amazing people. Very polite, caring, and professional. They are not looking for selling a car to you and be done with it. They want to form a long-term relationship. This is rare among dealerships. So, I will definitely go there first the next time I want to buy.
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August 2023 by J. Russell Mirren
Sales department is great I’d give them 5 stars but the service department (if I could give 0 i would) is absolute garbage.Bought a brand new truck and had AC issues from the start. First advisor told me it was going to be a month before they could get me in. Told him that wasn’t going to work. Still took me 2 weeks to get in. After telling the new advisor I had an appointment they blew me off a couple more days because “they had a couple large jobs they were finishing”. Why make an appointment?Service advisors are unprofessional, rude and could care less if you are there. No communication unless you contact them. One of the worst experiences I’ve had with a service department.They finally got it fixed, (after 2 weeks) but not without damaging my door panel, sliding console cover and leaving my windshield a greasy mess. These guys just don’t get it. If it hadn’t been covered under warranty I never would have gone to them and that’s based on previous experiences. Stay away unless you’re desperate or like being treated like trash.
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August 2023 by Josh Cyboron
Good prices. We drove from Mountain Grove to but here.Sales person was really great. Patient and courteous and answered all of our questions.The finance department is really short staffed. Be prepared to wait several hours. At least they have a nice waiting area. The finance team was nice to work with once we got in the room.We are still waiting on a recall and repair to be done. Hoping that goes smooth.
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August 2023 by Carrie Wolfe
My salesman helped me purchase the car of my dreams! He answered all of my questions, and we had the deal made before the car even got to the lot. My Bronco Sport was ready to go when i arrived. The finance manager was knowledgeable and honest about all of my options. I was thoroughly impressed with all of my interactions at Joe Machens Capital City Ford. This was the smoothest vehicle purchase I have ever made. I will return to Machens for my next vehicle.
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August 2023 by Mark Thill
We visited numerous dealers and Keith and the team took great care of us. We laid out what we were looking for and Keith found us the perfect truck. Between sales and finance, no pressure applied. My wife and I hate looking for vehicles, but the experience was completely laid back and comfortable.
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August 2023 by janet huenink
Jalen Sands was quick to respond to our inquiry about the vehicle. When we met with him to view and test an SUV, he was very polite, professional, and knowledgeable. I’ve purchased many vehicles over the years and I have never had a better experience with a salesperson. All the staff were helpful and friendly. On top of all of this, we got a good deal on nice used vehicle. Thanks again to Jalen and Joe Machens Ford team.
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July 2023 by Lynn Stegall
If I could give more than 5 stars, I would! We purchased a new vehicle from Josh Hubbard and traded in our Escape. The customer service he provided was second to none. He went above and beyond through each step of the process. Even after the sale was complete, he has gone above and beyond to assist us with questions as they arose. Since we were from out of town, we were able to work with Josh on the process in advance so when we arrived at the dealership, it was as simple as a test drive and signing paperwork. If you are in the market for a new or used Ford vehicle, there is no better place to go than Joe Machens Capital City Ford and be sure to ask for Josh!
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July 2023 by Amanda Springer
This place is a joke! I had my 2014 Escape in and out for 6 months for transmission issues. Finally had to have it replaced somewhere else. There were metal shavings in transmission fluid, yet their transmission technician couldn't figure that out. Greg, the Service Manager was of no help either. I even talked to the General Manager. They are all a joke and I will never be back or recommend them to anyone!!They deserve ZERO stars....
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June 2023 by Jonah J
Do not do business here. Placed a deposit down and was in contact with the dealer beginning 6/19, a Monday. Placed a deposit down to secure the car Tuesday. Planned to go see the vehicle, which was 9 hours away, on Saturday. Booked a hotel and everything. Was texted Thursday morning that the vehicle had sold. No integrity. No trust. Salesman half apologized while blaming me for not paying the deposit with my own card, despite sending me a unique link to pay the deposit. Did not follow up on deposit in a timely manner which I guess led to the sale of the vehicle. Despite this, shows an incredible lack of communication of the sales team and complete disregard for the customer experience. If you’re looking, especially from out of town, stay the heck away from this place. Save your time and look elsewhere.
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June 2023 by Molly West
Kevin and Keith made the process of buying a vehicle so smooth! I couldn’t have imagined getting a car from anyone else. I highly recommend them. Their whole team was very professional and all had great jokes! Thanks again for all the work you guys went through to get us the best deal out there!
