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April 2024 by DAWC
Took two and a half hours to fill a prescription for eye drops. This place is unreal!
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March 2024 by John Thompson
Stay away from here if you need special medication.Especially if you have Diabetes.
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January 2024 by William Mayotte
Friendly and Awesome Family to all that stop by
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December 2023 by Mary Chadwell
I NEVER leave reviews for anything. I have text message notifications set up to tell me when my prescription is ready.. several times I have come in to pick up those prescriptions and they have told me that they can't find it or that they no longer had it ready. This is the last straw, I just went in after receiving a text saying my script was ready. It had been less than 4 days. They couldn't find it, then when they said "I'll just refill it" I sat down to wait for it. 40 minutes later I go to the counter to check on the status they said that they are waiting on the shipment and that they could give me a partial script until it came in. This is after they 1. Said it was ready for pickup, 2. Said they would fill it, 3. I had been waiting for it for 40 minutes.At this point I'm already steaming. Then the "partial fill" is 4 pills. ?I'm taking my services elsewhere. You guys need more competent staff and better organization.
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December 2023 by Kim Ellsmore
I had a Rx (pain med) called into this pharmacy yesterday 12-8-23, following hand surgery. I went to pharmacy this am at 10:40 to pick it up. Rx was not only not ready, but not started. I waiting 40 minutes, asked again and was told it would be 30-45 minutes before ready. By this time my pain level was so high I could no longer sit there to wait. I left for home to try over the counter medication to take the edge off. If I am able to pick up my Rx and will not have another called to this pharmacy.
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December 2023 by Charles Rehagen
Id give zero but that's not an option. For the last 3yrs i have had my prescription filled at HyVee due to the GoodRx price they have. Well for 3yrs i have had to deal with deal with my order not being ready not only by on time but by days at a time which is not good for an epileptic who only has granmal seizures. Now that i have insurance i wont be returning for anything
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October 2023 by Rits Tibbetts
This is absolutely the worst pharmacy I've ever dealt with but unfortunately I can't go anywhere else because of the cost of my medicine. I will call and ask them if my medicine is ready and they will say it is or will be in an hour I show up 5 hours later and it's still not ready. Whenever you live 25-30 minutes away it's kind of an inconvenience when you pull up and they tell you it won't be ready for another hour whenever I called and they said it would be ready at noon and now it's 5 o'clock this happens every single time.
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October 2023 by Michael Thompson
I almost never leave negative reviews, but had to relay my thoughts on our recent (and last) visit. Appallingly poor service. My wife and I went in for a 10:30am vaccination appointment. After an hour, we were still waiting. We asked for an ETA and were told "maybe another 10 minutes?" Well, they initially told us we'd have to wait 20 minutes when we first got there and we had already tripled that at that point. So you'll have to excuse us if we don't place a lot of stock in your interpretation of how time works. The grocery store itself is great. Having such an utter failure of a pharmacy tied to it is an embarrassment. Do better Hy-Vee.
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August 2023 by Kylea Dudley
I've used this pharmacy for over a year and had nothing but problems with them.Multiple instances of rude staff at the front counter, them complaining about being short staffed- yet having staff in the back laughing and having personal conversations while one or two employees are scrambling to help everyone, they tried to tell me my son's insurance wasn't active and asked me to pay full cost for a med. When I asked them to run the insurance again, or call, they told me they already did. So, I called my son's insurance, got back in line, and had a rep talk to them and they finally ran his med through my insurance (imagine that, it was active and I saved over $200 by doing their job and reaching out to insurance.)Recently, my doctor sent a med in, asked if I had picked it up or heard from the pharmacy. I called, because I hadn't heard anything either, and the lady I spoke with had an attitude, said my medicine was on backorder, and when I asked if they had relayed that information to the referring doctor, she said 'no' and disconnected the call. I'm officially done dealing with the horrible customer service here & wouldn't recommend anyone to use this pharmacy.
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July 2023 by S K.
Done shopping at Hy-Vee. Went to buy some groceries the other night. Went to the onlyche kout open that had cashier. After putting my groceries on the belt and getting my money out, I was informed the only way to pay cash after 9pm is at self checkout. CASHier seemed surprised I didn't want my items. Told her I was not interested in gathering up my items and moving them to another lane where I had to check myself out when they had an employee right there that was paid to do that job andi left. HyVee not only lost a sale that night, they list a customer for good. I will shop where cash paying customers are appreciated.
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June 2023 by No One
Worst pharmacy on earth. They do everything wrong. Everything. It’s amazing they haven’t been shut down with all the mistakes. Every time I have been there to pick up medication it is wrong or not ready. It’s horrible
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June 2023 by nick ahlefeld
Sent in a RX on Friday because I was out of town and this place was open ok Sunday. Showed up and the script was not ready and the pharmacy assistant was very rude about it. Told me they will fill it and for me to wait. I then asked if they had my insurance on file and she seemed very annoyed I mentioned it. She ran some sort of "verification" check that said I was not under any insurance any where. When I told her just to cancel the whole script then her and several employees in the back were visibly annoyed like I'm just supposed to pay for these meds full price and that I'm supposed to deal with them all being annoyed and aggressive. No thank you. The whole team needs to learn some lessons on customer service. Felt like I was at a McDonald's.
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March 2023 by Gilbert Enterprise
Never have your script on time! People have lives/schedules, and for them to consistently say itll be 30min. To get it filled is absolutely Terrible. Dont tell me its ready at noon i show up at 1:00 and now i have to wait 30. Min.
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March 2023 by Jordan
Never have your script on time! People have lives/schedules, and for them to consistently say itll be 30min. To get it filled is absolutely Terrible. Dont tell me its ready at noon i show up at 1:00 and now i have to wait 30. Min.
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March 2023 by Heather Sansone
I have to deal with many different pharmacies. All I have to say is whoever I talked with today has got to be the rudest and most unhappy individual I have spoken with in quite some time. Lady, I hope you have a better day. By looking at these prior reviews, it seems unlikely.