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October 2023 by Sara Green
Update: Emailed the owner like they asked and have never heard back.Don't recommend.Disappointed.Wasn't fixed correctly the first time. Went back, they gave me a slew of reasons it didn't get fixed right that were apparently "missed", a lot of which would not have been missed if it was correctly fixed.Picked up car for the second time only to discover within seconds of driving the problem was STILL there.I was so upset. At this point I am angry and no longer trust this business, so I wasn't going to tell them a third time the problem was still evident, especially after I was repeatedly told at the second pick up that they were 100% sure everything was fixed now and I wouldn't have any more problems. I honestly feel I was scammed out of $700.Services: Electrical repair
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August 2023 by Cory Bullard
Best auto shop in Missouri. Justin and his team provides the best service and customer service of any type of business that I’ve received. They truly care about their customers and only want the best for them. For example, I had a tire shipped to them and the delivery was after hours. Justin stayed, after close, to wait on it to make sure it would be secured. This is the only place I will go to.
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August 2023 by Martin Miller
They're good people. Straightforward, honest, friendly, and they seem to actually care about their customers. The smiles are genuine, and their work is professional. The greatest compliment I can give is that I trust them with mine and my family's safety. If you want to be comfortable with your vehicle being safe this is the place to take it.
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August 2023 by Dennis Davenport
I was driving from Indianapolis to Jefferson City for a funeral. My AC went out about a hundred miles from Jeff City in 103 temp. Randomly called Custom. Justin told me he could take care of me the next day. He had the work completed at a very reasonable price and mechanic Bo fixed something that wasn’t right even though he had to stay after hours to do it. Their service and compassion and price were truly outstanding. I’ll always be thankful for what they did for me!Service: A/C installation & repair
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August 2023 by Steve Bratten
Two motor vehicle inspections were done quickly & accurately. The needed repairs on truck were pointed out and the reinspection was done quickly the following Monday. I will be back for exhaust work on another truck.Service: Vehicle safety inspection
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August 2023 by Candice Sheppard
They were able to get me on the schedule quickly for inspection and told me everything upfront with costs and possible replacements.Very nice staff, would go back again for service.
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July 2023 by Jim Mellenberger
Brought my newly-purchased van in for checkups and state inspection. It has quite a few miles on it, and I want it in the best shape possible. A previous inspector had noted the tie-rods failed, so I told them about it. Turns out, those were in spec, but a CV Axle was damaged, so got that replaced, and she was ready to roll.Justin is the ringmaster in this performance location, and he's doing a fine job of communication about things, got me scheduled, in, and out in a competent, professional manner. He called me to ask what I wanted to do, I approved the work, and he advised me that they wouldn't be able to have the part until the next morning. However, the auto parts store actually did have, and deliver the needed part, and they got it installed, and had me out the same day, which I find very pleasing.Custom Complete is in a good location, with a grocery store, and restaurants a short walk away. They have a decent waiting area, but the soda machine was empty for my visit. With Macadoodle's next door, that's not a big problem. They will be seeing me again!
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July 2023 by Susan Sanker
They were friendly, professional and helpful. They got me in and out quickly. This was my second time using them. They did a great job both times. I will definitely use them again.Service: Vehicle safety inspection
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July 2023 by Amy Brandt
Justin is honest and personable. He took care of an issue from another shop. I only recommend the Jefferson City location.
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June 2023 by Edward Sifling
The AC on my daughters 2011 stopped working. Took it to the dealership and:Was told she needed a new compressorSocked me $100 to tell me that and told me that they would take it off the $1000 price to fix itTold me that there were only a few compressors in their total inventory and that they would have to order oneThey would call me when they had a part8 months later still no part. Several calls to the dealer told me that the part was still on orderCalled Justin at Custom. He said to bring it in they would take a look ,order the part, which was in stock and fix it.Took it in and 90 min later AC was working fine. Needed AC coolant.They added dye to see if there was a leak which would be addressed later.AC working fine after 3 weeks.Lesson here is;Forget the dealer and go to Custom
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June 2023 by Linda Howard
I Had the tires balanced and rotated also was due for inspection. I don't think it took the length of time to do all this as was quoted. Everyone was great and answered my questions. I will definitely go back.Services: Tire rotations
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May 2023 by kasey n
Custom Complete Auto has a great team of mechanics. They were very helpful in getting me back on the road safely. Prices were fair, they did not try to sell me anything that was unnecessary. I would recommend for others in Jeff city!
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May 2023 by Michael Parkhurst
Went to have exhaust repaired. Checked in and checked in right away. Gentlemen behind counter was very efficient and friendly. Technician pulled my truck in service and assessed the problem and I was told about the problem. The problem was fixed. I have been using this muffler shop since it opened and will continue to use it. Thanks for the great service and I would recommend it to anyone.Service: Exhaust
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May 2023 by Josiah Goldman
They were super friendly and I will go to them for everything from here on outService: Vehicle Inspection
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May 2023 by Janaya Kennedy
Went to this place to get my car inspected and they found a problem called me right away explain everything to me step by step on how they was gone fix it how long it was gone be customer service was amazing his name was Justin he is really great at his job very friendly and made me feel comfortable while I waited for my carServices: General repairs & maintenance
