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June 2024 by carla jennings
Waited 6 weeks for an onsite estimate of window replacement. On 6/18 they arrived to estimate the replacement of the glass only, in three bedrooms and one in the kitchen. Informed me that in order to measure the glass they would have to remove the facing of all of the windows and that it most likely would be damaged in that process. Informed me that each window facing would cost 40.00 to replace (160.00). In other words, to give you a free estimate of what it would cost to replace your windows, they first must damage them so they can charge you to repair them? This screams scam to me. The only reason there are two stars in this review instead of one, is because one of the two men that were at my house to do the "free" estimate, seemed genuinely embarrassed and repeatedly apologized that they have to damage my existing perfectly fine and functioning windows and charge me 160.00 to repair the, in order to give me a free estimate. The other worker was the one speaking in a frank, "this is how it is", condescending, "Yes, if you want an estimate this is the only way to get it, your windows have to be measured and we can't give you an estimate without damaging them" (to the tune of 40.00 per window). There are plenty of other window and glass replacement companies out there. This one, despite their name recognition- is a SCAM. Buyers Beware. And thank you to the one kind gentleman who recognized, that I recognized, the ridiculousness of this practice, and tried to make it better with your kind apologies.
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June 2024 by William Brehe
As a previous employee of Brady’s Glass I was able to see the inner workings of the company. The company shows very little care for the customer. Repeatedly the ladies in the office talked negatively on any customer that had even the slightest complaint, the owner shows no ability to communicate with customers as well as employees, as well as him making multiple racial slurs during my time with the company including using the N-word with a hard R. I have always had a lot of respect for the company until I saw how it operated internally. I would never give my business to a company like this.
Edit: Ryan Burke, the owner of the company that just replied to my review is the culprit of the slurs. He told me to my face that he uses the N-Word a lot around his wife and she tries to convince him to stop but he “can’t”. Don’t let his words confuse his values, this is such a big part of his character that he can’t bring himself to stopping the use of racial slurs in his personal life as well as in his professional life.
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June 2024 by Aaron DeBuhr
We had Brady's install a glass shower door and couldn't be happier with the results. The installers were prompt and professional. Highly recommended.
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May 2024 by Amber Flaspohler
Best Customer Service I have ever experienced. They rushed when we were moving out of our house and needed a window fixed to sell. They went above and beyond and were absolutely AMAZING. I cannot recommend enough.
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May 2024 by Jon Pinet
Great service, with a smile. Great place to have a screen repaired.
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December 2023 by Jason Hoeme
Had a piece of glass replaced the other day and was very impressed with the service which was quick and professional. Brandon was very pleasant and professional. Thank you.
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November 2023 by Carla Flickinger
The communication experience with this business was "painful"....but the glass was installed in my door and it looked good.
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July 2023 by Cortina Henzler
I requested the builder grade xl mirror in our master bath be trimmed down to remove chips and discoloration. No problem!
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July 2023 by Clint Luntsford
Called and came the next day. Brandon was very professional and friendly!
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June 2023 by Kathleen ConfortiCaldwell
Brandon replaced the broken window the robbers used to get into my house. Very responsive in time and service! Highly recommend Brady Paint and Glass. Just sorry they are no longer in Columbia.
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January 2023 by T K
I couldn't be happier with Brady's Glass, and I highly recommend them. They were polite, professional, and efficient. They were even early for my appointment time! Very impressive! They clearly knew what they were doing and took care of assessing and replacing my broken window in a timely manner. They cleaned up the small mess and took the trash with them. I will be calling Brady's for all of my glass needs. I extend a big Thank You to Brady's staff! They made a stressful situation easy to fix.
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January 2023 by Debbie Campbell
Great professional service. My window fell in on my head, luckily I didn’t break & neither did the window. I sent a text this morning at 8:00 & I got a response in 5 mins. He arrived at 12 & was gone by 12:30. I’m very pleased with their service dept , it was really cold in my house overnight.
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January 2023 by Tina Brown
The people at Brady's was very understanding and accommodating. Our service rep came to our home and replaced the window on our door with plexiglass like I had asked. I would use them again in a heartbeat.
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January 2023 by Charles Phillips
Ordered a piece of glass for a countertop in the beginning of January took them four weeks to come out have been out twice to measure have cut one piece of glass and cut it wrong that was ten days ago still waiting for the second piece of glass just called and was told up not sure will get back to you
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January 2023 by Donna Reagan
Very helpful in helping me complete 2 projects. They made me a repeat customer for sure.
