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February 2024 by Doug Poss
The young lady at the front desk when I was checking out was absolutely fabulous. Her name started with N*-highly personable, pleasant yet professional. She should be promoted with a significant pay raise...
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February 2024 by Bethany S
I don't even know where to start. The rooms were nice, the pool was nice. The service? AWFUL. I booked 3 rooms. My teenage daughter and I in one, my parents in another, and my brother and his kids in another. I requested the rooms to be all together and 2 of them were but the other was on a different floor. Whatever, I can live with that. My daughter and I took the room on the second floor and the others took the 3rd floor rooms. We were in our room in the evening and our door opened and 2 men started to come in. I saw them, they saw us, we were all shocked. Fortunately, they quickly turned around and left. I finished getting dressed and went down to the front desk. The front desk person, Marsha, told me she didn't know how that happened but she moved them to room 222 (yes, she told me their new room number). She offered nothing else and seemed unphased and interested. We went up to my parents room to eat pizza and when we came back our keys didn't work. Back down to the front desk where Marsha said nothing and had to issue new keys. We went to bed it was fine. Fast forward to the next morning at 9:30. I'm once again getting ready and once again our door opens. This time it was a cleaning lady. She did not knock. She ran away (literally). I went back down to the front desk and guess who... Yup. Marsha. She informed us that she thought we had checked out (I hadn't even left my room before this moment). I asked to speak to a manager and she told me there was no manager because it was Sunday. She was quite short and not at all concerned about these issues. I informed her I would be contacting corporate and I would be expecting a phone call from management. She just said "ok". Like I said, the rooms and hotel were nice, the kids liked the pool. There are no restaurants within walking distance really. My problem is with safety concerns and the employees. We had 2 incidents with random people walking into our room unannounced. That is NOT ok. I have contacted Best Western Customer Service via phone and email. Hopefully they make this rightTo the guys who got put into room 222 last night, thank you for being gentlemen and quickly getting out of there.Safety: We had 2 incidents of strangers with keys coming into our room. One was a house keeper who didn't knock the other was 2 men (hotel guests but strangers) who had keys to our room.Walkability: Nothing other than a bowling alley within a safe walking distance
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February 2024 by MacKenzie Keller
Fell in their extremely slick tub that had cleaner left in it. Then when I got back from the ER, I finally fell asleep and then the front desk called me after 10pm and woke me up because they thought I didn’t sign paperwork that I definitely had already signed. So do not recommend.
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February 2024 by CATE SANAZARO
The first thing i noticed in the room was how clean everything was, the bathroom and sleeping area. The bed was very comfortable and whatever kind of sheets you use are amazing. I usually don’t sleep great away from home, but this was an exception!Rooms: Very clean! Everything was in great working order! The coffee and bathroom essentials were very nice. Most importantly, the bed was comfy with wonderful sheets! I actually got a great night’s sleep.Food & drinks: The free breakfast was very good, especially for my group of 28 students and teachers. With a variety of food, everyone was pleased and well-fed!Staff was exceptional and took care of everything we needed.
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December 2023 by Jimmy Sway
Great staff! Some of the friendliest people I have encountered in the industry. Rooms were clean and comfortable. The hot tub and pool were much needed for the Mrs and I. Breakfast was on point and fresh!
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December 2023 by Carrie Pruitt
Love it, hands down the best place i have stayed. Better then most places in Osage beach!For the amenities, the space and price, it's excellent.I booked a exquisite room at the best western in columbia and this place has it beat by just the spacious rooms and high ceilings.I have zero ties to any hotel here in missouri but this place absolutely has my complete attention. Rooms are very spacious unlike the normal rooms in many other hotels i have stayed at during travel. The breakfast is absolutely a beautiful spread. They take pride in making sure everyone has something to eat. It even has soy milk if needed, 1%, 2% milk, juice, apple & orange,, saug.,eggs, biscuit & gravy, hash browns, waffles, fruit (fresh banana, apples, oranges).... brand name yogurt!! You name it this place has it!! Would definitely stay here again.Rooms: Any person traveling will love the open spacious rooms. My king room has a love seat and chair plus coffee table & end tables. Every room here is equal, no need to ask for an upgrade, its already surprisingly big!! Nice sitting area and roomy. Nice pillow top mattress, great big tub and also spacious bathroom. I would recommend turning the temperature up a little bit on the hot water. So you can take a hot shower in the morning. Score- 4/5Nearby activities: Bowling and fun center right behind hotel. Awesome place to have a great time with colleagues, family or friends. Also it does not interfere with the hotel or your stay. Wonderful Score- 5/5Safety: One highlight I need to address is when your key card is not active any longer the back door will still open with it. Odd, but true. Fix that for safety purposes! Score-3.5/5Food & drinks: I been to alot of hotels with hot breakfast, even 3 ?/4 ? hotels and this breakfast is absolutely amazing. Truly enjoyed it better then most I stayed at! Would recommend! Score-5/5Noteworthy details: Not noisy at all inside hotel, like most other stays at other locations. Great place to get a away from the hustle and bustle of everyday life. Indoor pool very nice & hot tub in working order!
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November 2023 by Chris Goodyear
Rooms was great. Breakfast was so good. And the pool was clean. The girls at the front desk was so
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November 2023 by Joel Muiller
TL;DR A nice stay with some visual updates needed left us with 4.5/5Decided to stay at this hotel over its equivalent in Columbia, MO, due to Mizzou home game driving prices to almost double the rate available here. Check-in was quick. It was nice to see quite a few families using the pool, and the hot tub was also in working condition, which is a nice change of pace for the area. Rooms were spacious and were very close to the images portrayed online. The bathroom was a decent size and featured a nice big tub. All chrome features were present except for the shower head, which looked like it belonged in a time capsule. The water pressure coming out of it also left a lot to be desired. There was some noticeable ceiling repair done in a few spots around the room, but overall, the room was clean and the linen fresh.Breakfast was delicious as always and kept within the Best Western standard for a continental breakfast. Hot food was prepared and available with plenty of drink choices to satisfy. The direct benefit for us was the availability of a high chair. Now, there did appear to be only one high chair and one booster for the whole hotel, but we were just thrilled to have one.Overall, with a few cosmetic changes, it's easy to see that this hotel could earn a quick 5 star average.Rooms: Rooms were cleanFood & drinks: Free continental breakfast
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November 2023 by Kirk Albright
Tamera the girl at the front desk was an absolute joy. Great personality. A little bummed about the Hot tub only had one jet working
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October 2023 by Katie M.
Plus: Clean rooms and hot shower, decent no frills hotel & very friendly staff. Minus: no curtain ties in the room and the heavy curtains don't slide across so the curtains are blowing out when fan is on. TV wifi/ apps didn't work & wifi was spotty a couple times. The breakfast was ok but too early - only til 9:30 AM on weekends. The pool amenities seemed a little dated- we still enjoyed it though.
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October 2023 by Jim Brown
Rooms were clean. Front desk staff not always available. Breakfast hot but only average including powdered eggs, I guess. No real coffee, just an instant pump out push button machine that was poor at best. Not close to the quality we experienced last week at Arcola, Illinois Best Western Plus.
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October 2023 by Tim Miller
What a good night sleep in a comfortable bed. Clean bathroom and room with fresh clean towels. A very friendly and helpful check in host.
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September 2023 by Richard Daly
Friendly staff, make your stay comfortable.Amenities are as described. The TV channels are not user-friendly and no instructions are provided. One just has to have the time to figure them out. Still loved our stay.
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August 2023 by L Diamond
Our family had a weekend stay in the hotel. It was great to have the extra room. Having the love seat, coffee table, extra chair, and end table allowed is to spread out. Having extra hard surfaces to eat off of is also a plus with kids.Check-in and out were both quick and easy. The pool wasn't huge, but it was clean and warm. Breakfast was plentiful. Having a gluten-free cereal option was nice. It would be great if there could be more gluten-free options like muffins, bagels or bread. The shower shelves were great!The person responsible for cleaning our room after our visit went above and beyond by calling us when we left something behind. Care like this isn't as common as it should be.
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July 2023 by Maddie N
I had a really nice stay and was very comfortable the only thing that was a little werid to me was that the toilet paper in the bathroom was less then half way full and already used and they didn't include conditioner. There was also a ood smell and scratch on the the wall. Other than that stuff the staff was very nice and the free breakfast was yummy.
