-
April 2024 by Bryan Grace
Good Selection and helpful employees
-
April 2024 by William Porter
Clean store, free popcorn and friendly smiles. Staff here will drop what they're doing and help a person. Place needs more parking is the only problem that I encountered.
-
February 2024 by Paul Anderson
Even though I don't live anywhere near Ken's Ace Hardware, I would drive out of my way to shop there. There are just subtle positive things happening there that set it apart from competing stores/companies. In this day and age, it's little things like this that make a difference.Things like spot-on accuracy from the Internet inventory to walking in and they actually have the product in stock. I can't tell how many times in the Cape/Jackson area alone, that has been the opposite experience when shopping for that specific item.Cleanliness and organization. Zero trash, ZERO, from the far end of the parking lot to the last aisle in the store. There's even free popcorn machine at the entrance even! And I actively saw an associate sweeping the aisles as I shopped. Nothing felt overstocked or cluttered. Even if I didn't have the friendly assistance as soon I stepped into the entrance, I think I could've easily found what I was there for.Speaking of which, from a customer perspective, it was nice to see a store fully staffed for a change. Greeted at the entrance, halfway in, in the back, up front again, reminded me of when Best Buy would overstaff their stores in the beginning. It was nice. I utilized the help offered, I don't like walking around impulse buying things I think I might need. But to my intoxication of these sorely missed subtle details of other stores, I found myself wanting to see what's around the next aisle, then all the aisles. Yes, I went in for 1 item and came out with 3. They got me. And I liked it.I don't know what they are doing right or what habits/ routines they have in place to run that store, but for the love of God don't change it. I will come back. I will spend more money. Especially so, if I keep getting the same experience.
-
February 2024 by Christian Ritter
I have an obsession with hardware stores and this is by far my favorite! Ways clean and tidy and their employees are ALWAYS extremely knowledgeable and always eager to help!
-
January 2024 by Nathaniel Jones
Great people they helped me with everything I needed
-
January 2024 by brenda puchbauer
I love hardware stores & Ken’s is the best!
-
January 2024 by Scott Eakers
Always good service and friendly staff. I love the local feel and the great selection of products.
-
December 2023 by Shaun Alsdorf
Best helpful knowledgeable staff for as quick as you want service I have ever used.
-
December 2023 by Ed Handler
They always have what I need every time! Ken’s always has an abundance of staff ready to help (if I need it…) around every corner! Top quality brands, top quality products, and as always… fresh popcorn as soon as you walk in!!!
-
December 2023 by Nishan Luitel
Mr. Kenny is very kind and helpful. Whenever im in jackson and want to get some tools......Ace hardware is the right place to be.
-
December 2023 by Levi Bollinger
Everyone's always very nice and eager to help! Free popcorn doesn't hurt either!
-
December 2023 by Brad Thompson
Great place to get your hardware needsStaff is very knowledgeable!!
-
November 2023 by chloe williams
Only place that keep in one of my favorite products and will hold for days till I pick up coming about 30 miles away thanks
-
November 2023 by Alva Roberts
Has the feel of a hometown hardware store. The enviornment is clean and organized. The staff are friendly. They stock an array of Goods. Every weekend they have some tastety treats they serve. This is a great store.
-
November 2023 by steve peak
First time every one was helpful polite and had what I needed at a good price