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June 2022 by Mukhtar Musa
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June 2022 by Jessica T.
Nice place to spend the weekends in the summer! Just wish they allowed dogs on the swimming beaches, or would make at least one beach dog friendly. My pups like to swim and play in the sand too. Didn't know until security kicked us off the beach
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February 2022 by Jennifer Grooms
Beautiful place, friendly people, ideal place for a wedding! Love this resort! Highly recommended!!!
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September 2021 by Amanda Lynn Dale
Beautiful Monday for golf! The course was nice, staff was friendly and accommodating!
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August 2021 by Matthew Dothager
Enjoy playing golf at Innsbrook whenever I am back in town. Great condition, friendly staff, and awesome pace of play!
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October 2018 by Daniel M.
Where to Begin...oh where to begin... So my wife and I had our wedding recently at Innsbrook this past September. We began the process with Innsbrook about a year before our wedding. We fell in love with the venue and the beautiful scenery. Everything was put together very well hats off to the maintenance and landscaping crew. Wow! Unfortunately that is where my admiration just about stops. This is also the reason for the one star along with the food in the end superseding our expectations. As far as the staff goes, the cooks/servers/bartender were fine. Not above and beyond but were ok. Our biggest downfall was the wedding coordination staff and senior management. Which is sad as these are the people who should control the experience the most and provide the best service. I HAVE NEVER FELT LESS APPRECIATED BY A GROUP OF PEOPLE IN MY LIFE! Our initial wedding coordinator quit mid-stream, which I get happens, but no excuses the customer should never have to feel this pain. Also especially with a wedding, your not just buying a car here, even though you are definitely spending that kind of money. Clearly let me tell you though it may seem like a lot of money to you, but to them its just another wedding another slot on the schedule. So it took them 3 months plus to get a new coordinator. Meantime my communications were being ignored, questions were going unanswered. When I wanted to complain to management and try to fix the issue they reverted my communications back to the original person I was communicating with as if to say they were too good to be bothered with my troubles. Also we found out the wedding coordinator was no longer working with them because the security guard at the gate let it slip by accident. We literally had to ask the Wedding Manager, who was serving us our tasting menu, before she was forward with the information. Once we had a new wedding coordinator we had a meeting to try and right the ship. Which at the time seemed positive, but more of the same came to follow. Wedding day comes around and our coordinator was there early....to sell more weddings...then spend a few hours on making sure our wedding wasn't a disaster. Don't worry though she clocked out at *pm mid way through our wedding without saying anything to us, no thank you, no hey I am leaving and this person is in charge...nothing. They say that this is normal for the primary coordinator to leave unannounced so as to not disturb the bride and groom. Which this wouldn't have been a problem if I wasn't chasing Innsbrook around to clear plates, cut the cake, light the bon fires, or really anything else my DJ or photographer didn't make sure was done. MY DJ AND PHOTOGRAPHER WE'RE A MILLION TIMES MORE ATTENTIVE THAN ANYONE AT INNSBROOK! So hopefully your DJ and Photographer were as good as ours. Innsbrook went through NO EXTRA EFFORT to make sure our day was special, or even effortless to say the least. They will nickel and dime you for everything, NOTHING IS INCLUDED so don't expect to feel like royalty coming out of this thing. TO SUM IT UP GREAT PLACE, TERRIBLE WEDDING STAFF. FYI I was also promised a follow up to my complaints after my wedding day, safe to say that it's not coming. Quit the wedding industry and just do events, you don't care about people enough.
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October 2018 by Cassidy C.
As a bride, I dreamed about my wedding since I was a little girl. When we went to visit innsbrook for the first time we fell in love with the venue and that lake view. However, our first meeting with Ciarra was very impersonal and quick, but we still decided to give Innsbrook a shot. Fast forward to our tasting meeting. When we checked in with the security guard, and we told him we had a meeting with Ciarra, he was confused and said he didn't think she worked there anymore. He let us in still and we went into the Aspen center, where we were directed to a conference room. A conference room. For a wedding tasting. Not classy, at all. The food was mediocre at best and we were served items that were not listed on either the 2017 or the 2018 menus. When we asked the "chef" how the stuffed chicken was (which one was the few chicken entrees listed on both menus) he responded with "I have never seen that made"... To put the cherry on top of THAT meeting, the "stand-in" "upper management" only told us of our wedding coordinator no longer working their when we asked her about it. We were then told they would have somebody hired within 2 weeks. 3 months later, we emailed them again and suddenly there was a new coordinator, Katie hired. No welcome email from her or the upper management. We then had a meeting with her and another person in upper management and finally felt a little bit better about everything. That changed once we arrived into town for the wedding weekend. We chose the only room we could bring in outside food for the rehearsal dinner--the Geneva center. We were told that we would be able to pick up the key anytime after 9am the Friday before the wedding. We arrived at 2pm (so 5 hours after we were allowed) and there was no key to be found, no wedding coordinator to be found, and the room was not set up. About an hour later, we were able to get inside the room and tableclothes were brought over by Katie. No appology from Katie. By this point in the week, rain was in the forecast and we had a backup plan of doing the ceremony inside, however when we went to do the rehearsal, Katie wanted to go home so we had to do the rehearsal in the front of the building, outside under the roof because it was raining. The next morning, we were able to start decorating at 9am, which we had to wait outside for someone to show up. Katie was supposed to have easels out for us to use, which she didn't, nor was she there to get them. The girl working the front desk found them for me but I had to wait a while since she was checking in guests for the condos. The wedding and reception were both very fun and to our surprise, the food was MUCH better than at the tasting. I had to track down Katie twice to clear plates, cut cake and light the bonfires (that they had put the wood in way early so it got soaked during the day), however the second time I I couldn't find her. It was then brought to my attention that she had left and there was some other coordinator, who we had never met or knew she was the new one in charge. The new coordinator was much better at keeping everything on track for the remainder of the night and did what she could to fix what Katie had ruined. The next morning we voiced our opinions of the wedding to the manager who had sat in on the first meeting with Katie, who told us she would have someone reach out to us... well it's now been one month since that conversation and we have yet to have anyone from innsbrook reach out to us.
