-
March 2023 by Balakrishna P.
We went "walk in" to get Passport renewed for my daughter, All post offices in Bay Area need Appointment, we had filled online application, he did a great job to complete our process within 10 minutes. Customers/applicants please fill your online application, have photos & copies of documents for expedite the process.Carry debit card, cheque or cash. Hope this helps.BTW for adult applicants who doesn't have appointments, please visit post office on Lawrence & Arques, They allow walk-ins . Thank you.
-
March 2023 by Dan M.
I would like to make a formal complaint with the elderly lady who works there. She has been extremely unprofessional and frankly rude to myself and other customers I have witnessed her speaking with. She has lectured me on packages that arrive through fed ex dhl etc. so I had packages to my mail box and she said it's not her problem that's between me and DHL . When I asked her why she had threatened to return to sender she bold face lied to me and claims she never told me that. Regardless she actually goes out of her way to make things difficult for me and my business. She is a Grumpy elderly woman but I refuse to be lectured by a rude and unprofessional person like her. Please someone talk to her and remind her that we are paying customers and should receive good service. The other workers are pleasant but wow. I try to not right negative reviews but this lack service is unacceptable.
-
February 2023 by John R.
Rude worker. Wish we had mailbox's in Alviso smh.But we dont , worst part is by the time I get home from work at 4:00 they already closed.Like I did, I wish we had mailbox's in Alviso. Ha!
-
January 2023 by Jim “Jim” Kaske
Be nice just be nice
-
December 2022 by Kyle Gebhart
The best "post office" in town. Great hours (open until 9 pm).Hy-Vee employees are knowledgeable and extremely helpful.
-
November 2022 by Nicholas P.
Great location in Alviso. Was easy to get in and out. I actually bought two books of stamps and dropped one on my way out the door, after getting to my office I realized I dropped one of the books. Reluctantly went back to the post office thinking that I was going to have to buy another book, I was pleasantly surprised to find out that some good samaritan turned the book into the counter and they were waiting for me at the front desk.
-
October 2022 by Angie Peterson
This is NOT a Post Office. It is a Hy-Vee customer service desk that accepts packages.
-
September 2022 by Annabelle R.
This is a small post office tucked away in the historic neighborhood of Alviso. Because it's in a quiet residential community, it's usually less busy and easy to get service, which is mainly what I'm looking for at any business. And they provide quick and efficient assistance here, to get people in and out. The postal workers are very direct and to the point. So when dealing with all of the customers who hold up the line demanding or trying to convince the staff to give them special treatment (ie. passport services without an appointment), the workers are not afraid to say, hey I already told you our policies/instructions, now step aside so I can help the next customer.I've seen this several times, and I've been going here for years to mail packages. For that reason, people may not think they are the friendliest, but at least they provide the services you need, and they don't waste your time. They also sell packaging materials the same as any other US post office, just in a smaller setting. Though the main room is small (with only 2 service windows, and sometimes only one employee), there's a lot of outdoor space, a cute courtyard with plants and seating, as well as a dedicated parking lot. The only thing that can be problematic is the limited hours. They typically close at 4pm (earlier than other post offices), and they are closed from 12-1pm for lunch. But other than that, this is a reliable post office for all of your mailing needs.
-
May 2022 by Klarissa R.
Extremely rude, this women name Stephanie, she was giving attitude even when we were all being nicely to her and she was belittling her coworker in front of us
-
March 2022 by Michelle N.
Stephanie is just the rudest person I have ever had to speak to as a customer and I will literally wait an additional 20 minutes for another worker to be free if it means I can avoid dealing with her, but I cannot do that when she is the only person working. Every time I step inside this post office I can already hear her biting someone else's head off about something very trivial. Horrible, just horrible.
-
January 2022 by rajesh n.
This is our mailbox post office and passport renewal place for last 6 years. I have only good things to say about this place. It's very accessible (close to 237 exit) and has a lot of parking spots. It's a small post office. Always check if they are open before going. Mostly they serve residents on Alviso city alone. It's a post office. So don't expect a lot of hospitality. :-). But the work gets done quickly.
-
January 2022 by Maxwell Krem
What’s great about this location is that it is open until 8:30 PM most days. I found that the ladies behind the counter were very pleasant and did their best, but the range of services is not the same as you would have at a regular post office, and sometimes it took a new trainee longer to figure out how to do something. I’ve been able to send priority mail envelopes and other registered mail without difficulty, though. I would probably go to the regular post office for anything more complex than that.
-
December 2021 by Nicole B.
In the 6 years since my initial review of this location they have lost most of their seasoned staff. The postmasters who worked here for years have all since retired out or transferred elsewhere. Not only has the newer staff been incredibly rude and unhelpful the handful of times I've been here, I have also noticed we continually receive other people's mail in our box (including tax forms!). My father who had prescription meds arriving to his box had his package lost as well, despite the hospital stating things have been delivered. Since COVID they also limit access to our mailboxes which is still a problem to this day. Many of us work during their hours of operation they are open and they are only open till mid day on Saturday only. Unfortunately living in Alviso there is no other options for us to receive mail directly to our homes.
-
August 2021 by Jonathan Hathhorn
They don't print labels here, it's basically just drop-off.
-
July 2021 by Bill B.
On Friday, I placed an online order for prescription medication. By Wednesday, not having yet received it - I checked with the pharmacy and learned through tracking, the medication was delivered to the Post Office two days earlier on that Monday. I provided this information to the worker who informed me that although their records indicated the delivery made it to the Post Office, they could not explain why I had not received it. The assumption was the medication was erroneously placed in another person's box. Okay, these things happen but today - 2 days later, I go to the post office and find their is a government check addressed to someone else with an entirely different PO Box number in my mail slot. (In addition, my daughter who was with me today, and has a separate post office box also had someone else's mail in her box.) I will not go into the attitudes and customer service of the workers here as that has already been addressed by numerous others. However, with no carrier service available in Alviso, the US mail system in Alviso leaves much to be desired.