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April 2024 by Theresa Thomas
I am posting this because every time I see a commercial saying how great safelite is it false advertising. I had a cracked windshield. I called could never get ahold of anyone. Left message with no return call. Got on line and tried to make a appointment and still no response. I called another company who actually answered the phones and came out the same day to my place of work and replaced my windshield. Safelite is not what they advertise!
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March 2024 by Meghan Lewis
I scheduled an appointment to fix a few rock chips on my windshield. The techs were honest and professional. They let me know my windshield had rock pits that did not need a repair. They put in a bit of sealant and sent me on my way. I appreciate their kindness and know that we will definitely look to them for further repairs.
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March 2024 by Daniel Clardy
Did I nice job on my new truck.
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February 2024 by Ernie Hamilton
They did a wonderful job ??
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November 2023 by Rebecca Wescoat
You cannot get through the automated system for anything that’s not standard.
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October 2023 by Christopher McKinzie
Had a small hiccup with them not having the windshield I needed in stock. But the staff are very nice and friendly. Good communication all around.
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October 2023 by Anthony Fields
Prices just a little high
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September 2023 by Amanda Forrester
The service was quick but if you are paying out of pocket the prices are quite a bit higher than other places but they do let you use afterpay
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August 2023 by Steve K.
Had windshield replaced and they did a great job. took me in on time and finished when they said it would be. I'll be happy to go back in the future.
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August 2023 by Bonnie
The windshield itself is great. And the staff is super friendly. Easy to talk to. Waiting area is quite nice. My complaints are the fact it took over 5 hours. Closer to 6 hours to complete a 2 hour job and after all of that I had to immediately turn around and go back because they left a trim piece unsecured to the car. Their excuse was the plastic clips broke. And I completely acknowledged that is most likely indeed the truth. However they knew that and didn't bother to fix the problem in the nearly 6 hours I was there. They waited for me to figure it out and come back. They offered no compensation for the extreme wait I had. Next to no updates on the issue holding them back. I would definitely chose someone else for your needs.
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August 2023 by Bob Chan
I made an appointment for the next available time which was two weeks out. They texted and emailed to remind me to be there that day. When I arrived I waited 20 minutes for someone to come to the counter and there were three other people waiting. The first person was told they couldn't calibrate their windshield to their vehicle safety system, the asked the second person to come out to the service bay to see something and the third person was told they couldn't vacuum up all the glass in their vehicle.I was told they were running behind, under staffed and might not be able to get to me today. I decided to leave which they seemed surprised by.Oh and the windows from the lobby out to the service area are mirrored so you can't see what's going on. . .If I could leave 0 stars I would.
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July 2023 by Tony Phillips
This is my first time interacting with the staff at the Independence Missouri store, off of Noland Rd and I-70. Customer service and installation was on-point amazing! The gentleman at the front desk was informative and professional. I am happy with our service and would definitely use this location again.
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July 2023 by Jordan Evans
Not sure what the guys name was that helped me but he was working by himself on a Saturday and made sure to let me know that and I told him to take his time and everything and I was still out the door within an hour. Super nice guy too!
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May 2023 by Katie O'Dell
Very good experience - I got quote and booked online for the next day, dropped off my vehicle at their location near 435 & Front Street. I went on the office to verify they had the right windshield (mine has heated wiper park) and they did. They sent me a text to let me know when they started the replacement and then again about 1.5 hours later to let me know it was complete and I could come pick up vehicle. I got a $15 discount for prepaying and no additional charges added on after install - it was exactly what quote said. Thanks Safelite - good job.
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May 2023 by Melissa M.
Excellent service. I took in one of our company vehicles to have a chip fixed. They had me in and out in no time. The waiting area was clean and the coffee was great! I highly recommend the Independence location.
