Ross Dress for Less offers the best brands and the latest fashions for family and home at great prices, typically 20% to 60% off department store prices. It is a good shopping spot for some unexpected finds and decent prices, with many shoppers reporting great prices and availabilities for needs like school clothes. Customers often find courteous and professionally kind employees both on the floor and at the register. However, the store can be challenging. Shoppers frequently trash the place, making it very difficult for employees to keep up, leaving stuff everywhere. The environment can feel like a dumpster fire, with issues like children loitering and causing disruptions. There are also criticisms of staffing, with reports of only one worker assisting a huge line while others do not help, leading to calls for the company to stop taking advantage of good workers. Additionally, customers strongly request that the store disclose all return policy details in full on the receipt or online to avoid confusion. Despite the chaos, the workers are acknowledged for doing their best, and it remains the Ross price point shoppers have grown accustomed to.
I tried to return cosmetics that weren’t even open at all and got told they can’t refund it even though they told me nothing about no refund with cosmetics
December 2025
Whenever I need something to wear for a special occasion, I can always find something at Ross at a really good price. I also love their home goods section.
September 2025
Customer service is horrible and not really helpful at all
