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June 2024 by Bj Walker
Grandaughter and I went to this salon waited an hour for pedicure. Price chart given to pick out service no other fees mention until pedicure done and told they charge extra to remove nail color. Behavior unprofessional and spoke fast , unclearly with broken English to make speech not understandable. But heard same tech speak very clear English to customer next to me.
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May 2024 by R Hill
This thick older lady was rushing me and literally disrespected me as I tried to explain to her what happened to my nails.
My nails feel sore because she was rushing the set and she gave me an ugly look when I told her she was hurting my thumb. That’s why she got a $3 tip. Never again. Too Damm expensive to be disrespected.
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May 2024 by Amanda Hester
Horrible place I had a 100$ gift card that was 2 years old owner stated I could not use even after I explained why it had not been used. I was unable to use it due to severe medical issues and being in the hospital on and off for those two years! I am not sure how a business does not understand health conditions and that some are unfortunately very serious and absolutely life changing! I will be calling the better business bureau! Truly saddened me that this business is more worried about money then building good, returning clients, that pass on good reviews for them! Do not go here!
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May 2024 by Eve Dior
I’m a first time customer I came to get my toes done and the customer service was terrible. I feel like I was being treated weirdly because of my race, they rushed to get started on my 2 white family members and I sat with my feet soaking for over 30 minutes waiting to get my toes done when I booked an appointment PRIOR. I’m black and I feel like because of that fact they had some sort of intermosity towards me. The lady that finished my toes was rude as well my two big toes were clearly very different so I politely asked for her to fix them and she clearly got an attitude which I don’t care I’m a paying customer like anyone else you not bout to have me walking out looking crazy. If you’re black just don’t even come here literally didn’t feel welcome at all then on top of that spent 70 dollars on a PEDICURE. Terrible prices I only got acrylic on one toe and they charged me 10$ for it?? Then when I asked why it was so much she got another attitude. I was nice and friendly the whole time just to receive a nasty attitude. Will never be back again would give one star if I could.
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April 2024 by michelle penniston
Love it
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April 2024 by Khelan Le
customer service was nice but my nails came out to 60 dollar and normally i get them longer and they come out to the same price also my nails are crooked bumpy and really thick
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April 2024 by Rene Lavigne
The nail technician did not complete my nails as requested. I expressed my dissatisfaction, and he corrected the issue. When correcting the problem, he cut my finger with the nail sander. When going to pay for my nails, he charged me more than the owner originally was ringing me up for. I paid the amount and tipped him. Never once did he apologize for the situation.
In addition, my daughter in law had her nails done as well. Her gel nails were uneven and did not even last a week before they started peeling.
Please make sure you explain to them in multiple ways what you are wanting. Maybe then, you will get your nails done as you want them. I, personally, will not be returning.
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April 2024 by Brenna Gill
Lina always does a wonderful job on my nails. I show her pictures of what I want and she gets it pretty close to perfect every time! I’ve been going to Phoenix for years now and never had any problems.
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March 2024 by Lois Wheeler
I have been going here for a while now. If ( any) problems with my nail i have told them ( her Lina) to fix and with no hesitation she's fixed it. These people are friendly and treat everybody with respect. I have had no problems with Phoenix Nails. Would recommend
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March 2024 by Cassie Baker
⭐️⭐️⭐️If I had more stars to like I would. I absolutely love this place. I have an appointment every other week with the same tech! Lina is amazing at what she does. I have been using her for over a year now! Customer service has been nothing but great! My nails are always done how I like them! Never had a complaint! I highly recommend Phoenix Nail Lounge!⭐️⭐️⭐️
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March 2024 by Corinda Becton
I love phoenix nails they do a great job especially Lina thank you so much
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March 2024 by Shawmayne Middleton
Do not and I REPEAT DO NOT GO HERE, if I could give 0 I would, the application is very horrible. How are they still in business. Looks like a fill is needed, even though I just got it done. Didn’t want them to finish due to the attitude and harassment
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March 2024 by Amber Barela
Great service and wonderful stuff :)
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February 2024 by Krista Steenrod
My friend and I had made an appointment for pedicures on a Saturday. Absolutely the worst pedicure I've had. I had a negative experience with this place a few years ago but decided to give it another try. I was so disappointed with the service. My water was cold so I asked for some warm water she turned on the cold and made the water even colder. The lady was in such a hurry she cut my toe. I didnt even get to pic out a color until it was time to paint my toes. I wanted to get up in the middle of it and just walk out. What was supposed to be a nice and relaxing experience was terrible and very uncomfortable. I will never go back.
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February 2024 by Allison Toney
I went here with my friend who is a person of color. I was treated ok but my friend was mistreated by my nail tech and hers. When my friend asked how much hers was, she was told $65 when mine was only $55. My friends nail tech was being very rude and man handing her hands. Her nail tech accused her of having fungus on her nails because they were slightly discolored. I feel that my friend was racially discriminated against.
